Customer Service Operations Manager
Vallen Distribution, Inc —Houston, TX
- Spanish
- 5 years
- English
Quick Apply
Service Manager
Crawfish Cafe —Cypress, TX
- $70,000 - $72,000 a year
- Weekends as needed
- Mid-level
- Cash register
- Human resources
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager I - II
Entergy Corporation —The Woodlands, TX
- Overtime
- Hybrid work
- Sales
- Public speaking
- Mid-level
Service Manager
Sunbelt Rentals, Inc. —Houston, TX
- $71,269.00 - $84,632.65 a year
- Full-time
- Computer literacy
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
Regional Field Service Manager
Benco Dental —Houston, TX
- Full-time
- Hybrid work
- Mid-level
- Presentation skills
- Radiology
- Profit sharing
- Health insurance
Client Service Associate Manager
Linscomb Wealth —Houston, TX
- From $95,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Operations Manager
EchoStar —Houston, TX
- $83,950 - $119,900 a year
- Full-time
- Pass drug screening
- Mid-level
- Bachelor's degree
- Health savings account
- Employee stock purchase plan
Service Manager - The Woodlands, TX
GOODYEAR —The Woodlands, TX
- Weekends as needed
- 18 years or older
- Heavy lifting
- Sales
- Health insurance
- 401(k)
7d
Regional Service Manager, Texas, Kansas and Arkansas
OneWall Communities LLC —Houston, TX
- $85,000 - $100,000 a year
- Full-time
- Construction site
- Research
- Contracts
Quick Apply
13d
Service Manager
United Rentals, Inc. —Houston, TX
- Full-time
- Clean driving record
- Computer literacy
- Mid-level
- Paid parental leave
- Health insurance
Assistant Service Manager
Crawfish Cafe —Cypress, TX
- $60,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Human resources
- In-person
- Health insurance
- Dental insurance
Quick Apply
Service Manager
Siddons-Martin Emergency Group —Houston, TX
- Full-time
- CDL B
- Clean driving record
- Microsoft Excel
- Paid training
- Paid parental leave
Quick Apply
Manager Rehab Services-LBJ
Harris Health —Houston, TX
- $108,721.60 - $141,377.60 a year
- Full-time
- Spanish
- Management
- Writing skills
HVAC Service Manager
Morrow Mechanical —Spring, TX
- $70,000 - $95,000 a year
- Full-time
- Background check
- 5 years
- Residential
- Paid holidays
- Health insurance
Quick Apply
HVAC Team Manager - New Orleans (Relocation Assistance Available)
Keefe's Air Conditioning & Heating, Inc —Houston, TX
- Full-time
- Sales
- Mid-level
- Presentation skills
- Disability insurance
- Relocation assistance
Quick Apply
Service Manager (Bicycle Mechanic)
Epic Cycles —Houston, TX
- $50,000 - $55,000 a year
- Full-time
- Management
- Mechanic experience
- Mid-level
- Health insurance
- Paid time off
Quick Apply
2d
Technical Services Manager Serv
Burckhardt Compression AG —Waller, TX
- Travel
- Organizational skills
- Senior level
Automotive Service Advisor
Group 1 Automotive, Inc. —Houston, TX
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Paid training
- Employee stock purchase plan
Quick Apply
People Advisory Services - Mobility - Tax Manager
EY —Houston, TX
- $110,000 - $229,100 a year
- CPA
- 5 years
- Writing skills
- Paid holidays
- Health insurance
Area Service Manager
Hussmann Corporation —Houston, TX
- Full-time
- Clean driving record
- 5 years
- Data analysis skills
- Health savings account
- Health insurance

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service manager jobs near cypress tx

Customer Service Operations Manager

Vallen Distribution, Inc -
Houston, TX

Quick Apply

Job Details

Qualifications

Mechanical blueprint interpretation
Email customer support
Blueprint specification interpretation
Phone communication
Spreadsheets
Copy machines
Sales order data entry
Scanning
Fax machines
Sales management systems proficiency
Document review
CRM system proficiency
Productivity software
Faxing
Technical Proficiency
Cross-functional communication
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

Position Summary:

The Client Solutions Manager leads the team supporting the full Customer Service function for Encon Safety Products. This role is responsible for leading a responsive, accurate, and technically competent support across customer orders, quotations, order tracking, technical product inquiries, bid and project support, complaint resolution, and after-sales service. The manager coordinates with the General Manager when coaching and developing, the Customer Service, Solution Support, and Technical Customer Service teams while working closely with Sales, Production, Engineering, Product Management, Marketing, Purchasing, Accounting, and other business partners to ensure customer needs are met and company policies, pricing guidelines, service standards, and performance goals are achieved.

Essential Job Duties and Responsibilities:

Lead team in accordance with company policies and applicable laws, including interviewing, onboarding, training, planning, assigning and directing work and coaching.
Develop associate skills, product knowledge, technical competency, system capability, and customer service behaviors through training, coaching, feedback, and team performance expectations.
Create a motivating, accountable, and customer-focused work environment that supports associate growth, engagement, cross-training, and succession planning.
Manage the team in resolving customer complaints quickly and appropriately, including coordinating Customer Feedback Response processes for technical product or service concerns.
Make sound decisions regarding customer issue handling within company policy, escalating complex pricing, contractual, technical, or service issues when appropriate.
Promote strong customer relationships across multiple market segments by ensuring consistent service standards, proactive communication, and thorough follow-through.
Provide leadership for customer requests requiring review of technical data, specifications, drawings, application requirements, and product options in order to develop accurate quotations and recommendations.
Coordinate with Sales, Production, Engineering, Product Managers, Sales Managers, Marketing, and customers to provide technical product specification and pricing information.
Guide the team in offering value-engineered Encon alternatives that meet application needs that are customer focused.
Manage budgetary and formal bid request activity, including review of product specifications, bid parameters, qualifications, stipulations, due dates, and project requirements.
Document customer service performance against service KPI goals, quote responsiveness, order accuracy, customer issue resolution, productivity expectations, and digital utilization goals.
Identify process, system, communication, training, and workflow improvements that increase customer satisfaction, reduce errors, accelerate response times, and improve team productivity.
Partner with Sales, Production, Engineering, Product Management, Marketing, Purchasing, Accounting, and other business partners to implement strategic initiatives and resolve cross-functional customer service issues.
Keep the customer service team current on changes in pricing, products, program parameters, business processes, and customer requirements.
Perform other duties as assigned.

Requirements:

Job Qualifications:

Bachelor's degree preferred; equivalent combination of education, customer service, inside sales, technical support, manufacturing support, or leadership experience may be considered.
Five or more years of customer service, inside sales, sales operations, technical customer support, project support, or manufacturing customer support experience preferred.
Three or more years of supervisory or people leadership experience preferred, including coaching, performance management, training, scheduling, and workload prioritization.
Experience using ERP systems required; Epicor Manufacturing or similar manufacturing ERP experience preferred.
Experience with CRM systems, project tracking, quote management, order entry, and customer documentation required.
Proficiency with Microsoft Office, including Excel, required.
Ability to understand and interpret customer specifications, drawings, technical requirements, product information, procedure manuals, operating instructions, and commercial terms.
Ability to calculate figures and amounts such as discounts, commissions, percentages, proportions, pro-rata amounts, sales order dollars, areas, and volumes.
Strong written and verbal communication skills, including professional phone and email communication with customers, associates, and cross-functional partners.
Strong data entry accuracy, documentation discipline, and ability to use computers, scanning devices, copier, fax, telephone, and related office equipment.
Ability to handle difficult customer situations with diplomacy, urgency, sound judgment, and a customer-responsive mindset.

Preferred Qualifications:

Degree, diploma, certificate, or training in a STEM, technical, engineering, manufacturing, business, or related field.
Mechanical, electrical, manufacturing, industrial product, or related technical aptitude is strongly preferred. This is a product and manufacturing-focused technical support environment, not an IT-focused role.
Experience with project estimation, takeoffs, formal bids, technical quotations, or value-engineered product recommendations.
Experience supporting safety products, industrial products, engineered systems, manufacturing, distribution, or business-to-business customer environments.
Experience reviewing technical drawings, submittals, specifications, code-related requirements, or BIM-related information.
Bilingual English/Spanish communication skills.

Work Environment & Physical Demands:

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

Onsite, in-person role performed primarily in an office or manufacturing-support environment.
Regular use of computer, telephone, email, ERP/CRM systems, scanner, copier, fax machine, and related office equipment.
May be required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, and occasionally lift or carry loads up to ten pounds.
Requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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Refine Your Search

service manager jobs in cypress tx

Customer Service Operations Manager

Service Manager

Customer Service Manager I - II

Service Manager

Regional Field Service Manager

Client Service Associate Manager

Operations Manager

Service Manager - The Woodlands, TX

Regional Service Manager, Texas, Kansas and Arkansas

Service Manager

Assistant Service Manager

Service Manager

Manager Rehab Services-LBJ

HVAC Service Manager

HVAC Team Manager - New Orleans (Relocation Assistance Available)

Service Manager (Bicycle Mechanic)

Technical Services Manager Serv

Automotive Service Advisor

People Advisory Services - Mobility - Tax Manager

Area Service Manager

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