Top 37 Customer success manager Jobs in Dacula, Ga

Customer Success Manager
Valsoft Corporation —Duluth, GA
- Hybrid work
- Marketing
- 5 years
- Mid-level
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Customer Success Manager
Stratix Corporation —Norcross, GA
- Mid-level
- Office
- 3 years
Customer Success Manager (Procurement)
Euna Solutions —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Opportunities for advancement
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9d
Customer Success Manager
vidREACH.io —Alpharetta, GA
- Multiple hires
- Computer literacy
- Mid-level
- Organizational skills
Customer Success Manager
Trimble —Alpharetta, GA
- $65,100 - $114,300 a year
- Online Application
- Mid-level
- Office
- Civil Engineering
- Paid parental leave
- Employee stock purchase plan
4d
Customer Success Manager
HotSchedules Corporate —Alpharetta, GA
- Full-time
- Bachelor of Science
- Mid-level
- Continuous improvement
Associate Customer Success Manager
Stratix Corporation —Norcross, GA
- Oracle
- Bachelor of Science
- Mid-level
Customer Success Manager
Flex Dental —Alpharetta, GA
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
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Senior Customer Success Manager (Procurement)
Euna Solutions —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Opportunities for advancement
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Associate Client Success Manager
DIGITAL ENVOY —Peachtree Corners, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
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Junior Association Success Manager
Naylor LLC —Alpharetta, GA
- Full-time
- Remote
- Mid-level
- Travel
- Communication skills
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12d
Account Manager - State Farm Agent Team Member
Alex Quilis - State Farm Agent —Dacula, GA
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- 401(k) matching
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Account Manager - State Farm Agent Team Member
Brad Batchelor - State Farm Agent —Snellville, GA
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
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Account Manager - State Farm Agent Team Member
Bailey Murray - State Farm Agent —Buford, GA
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
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Account Manager - State Farm Agent Team Member
Travis Gilday - State Farm Agent —Loganville, GA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- 401(k)
- Paid time off
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Account Manager - State Farm Agent Team Member
Lisa Richardson - State Farm Agent —Lilburn, GA
- $42,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Marketing
- Work from home
- Opportunities for advancement
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Account Manager - State Farm Agent Team Member
Preston Nunnally - State Farm Agent —Hoschton, GA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
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Account Manager - State Farm Agent Team Member
Michael Hillman - State Farm Agent —Cumming, GA
- $60,000 - $150,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- 401(k)
- Paid time off
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Account Manager Off-Price & Emerging Channels
Mud Pie —Stone Mountain, GA
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
9d
Account Manager - State Farm Agent Team Member
Josh Minore - State Farm Agent —Snellville, GA
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Paid time off
Quick Apply

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customer success manager jobs near dacula, ga

Customer Success Manager

Valsoft Corporation -
Duluth, GA

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Job Details

Qualifications

Managing customer accounts
Customer communication
Stakeholder engagement
Customer relationship building
Customer retention strategy
Risk mitigation strategy development
Managing clients in a customer support role
Customer information system software
Cross-functional communication

Full Job Description

About US

At Qmatic, our purpose is clear: a world where everyone can access the services they need.

For more than 40 years, we have shaped how people connect with essential services—reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.

Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.

The Role

The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization. This role serves as a primary post-sale relationship owner, working closely with customers to support adoption, monitor account health, facilitate renewals, and identify opportunities to strengthen engagement across the customer organization.

This individual will act as both a customer advocate and a strategic business partner, helping customers achieve desired outcomes while coordinating cross-functional internal resources to deliver a high-quality customer experience. The Customer Success Manager will also partner with Sales to support expansion opportunities within existing accounts.

The ideal candidate will have prior experience in a Customer Success Manager role and demonstrate strong relationship management, commercial awareness, and cross-functional collaboration skills.

Key Responsibilities

Manage a portfolio of assigned customer accounts and serve as a primary point of contact for ongoing relationship management.
Lead and coordinate contract renewal activities, including renewal planning, tracking, risk identification, and internal alignment to support successful and timely renewals.
Monitor customer health through regular review of account activity, adoption trends, satisfaction indicators, and business outcomes.
Proactively identify and mitigate retention risks by developing action plans and partnering with internal stakeholders to address issues in a timely manner.
Build and expand relationships within customer organizations by identifying and engaging additional stakeholders, decision-makers, and champions.
Help customers define, measure, and achieve value from the company’s products and services.
Conduct regular customer meetings, business reviews, and success planning sessions to maintain engagement and align on objectives.
Manage internal customer expectations by clearly communicating customer priorities, needs, and concerns to appropriate internal teams.
Collaborate with Sales to support expansion opportunities within existing accounts, including identifying potential upsell or cross-sell needs and assisting with account strategy.
Partner closely with Sales, Professional Services, Support, Product, Finance, and other internal teams to ensure a consistent and effective customer experience.
Maintain accurate and timely customer records, account plans, renewal updates, and activity documentation in CRM and other business systems.
Contribute to the development and continuous improvement of customer success processes, standards, and best practices.

Required Qualifications

Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent combination of education and relevant experience.
Minimum 5 years of experience in a Customer Success Manager role or a similar customer-facing account management position.
Demonstrated experience managing customer renewals and supporting retention efforts.
Proven ability to build strong, trust-based relationships with customer stakeholders at multiple levels of an organization.
Experience monitoring and managing customer health, including identifying risks and driving proactive resolution.
Strong verbal, written, and interpersonal communication skills.

Strong organizational and time management skills, with the ability to manage multiple priorities and accounts effectively.
Ability to work cross-functionally and influence internal teams in support of customer outcomes.
Proficiency with CRM platforms and related customer management tools.
Preferred Experience
Prior experience in a B2B software, technology, solutions, or services environment.
Prior experience work in Government and/or Healthcare.
Experience supporting account expansion, upsell, or cross-sell opportunities in partnership with Sales.
Experience conducting executive business reviews and success planning with customers.
Familiarity with customer success methodologies, health scoring, and value realization frameworks.
Knowledge, Skills, and Abilities
Strong customer relationship management and account management capabilities.
Ability to balance customer advocacy with business objectives.
Strong analytical and problem-solving skills.

Ability to identify commercial opportunities while maintaining a customer-centric approach.
Ability to manage sensitive customer situations with professionalism and sound judgment.
High degree of initiative, accountability, and collaboration.

#Qmatic

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Refine Your Search

customer success manager jobs in dacula, ga

Customer Success Manager

Customer Success Manager

Customer Success Manager (Procurement)

Customer Success Manager

Customer Success Manager

Customer Success Manager

Associate Customer Success Manager

Customer Success Manager

Senior Customer Success Manager (Procurement)

Associate Client Success Manager

Junior Association Success Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager Off-Price & Emerging Channels

Account Manager - State Farm Agent Team Member

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