***Starting Pay up to $35.16***
***Certification pay up to $5,000 (paid within your first year)***
Under the general supervision of the Public Safety Communications Supervisor, will be responsible for operating telecommunications equipment to receive and evaluate incoming calls for police, fire and medical assistance; dispatching appropriate personnel and equipment to emergencies; operating and monitoring the various CCTV systems and terminal alarms to provide surveillance support for daily incidents and criminal cases to local, state, and federal courts. Roles and responsibilities will be assigned to specific workstations, not simultaneously, based on staffing levels and operational needs. Work is performed in a stressful environment where a variety of calls, frequently emergency in nature, are screened and dispatched within short time frames.
What you will be doing:
Operates and monitors Emergency 911 system, multiple talk group two-way radio system and departmental telephone lines, receives and evaluates incoming requests for police, fire and medical assistance and dispatches police, fire and medical units as required based on the nature of the call; disseminates information to field units as required.
Evaluates and prioritizes emergency medical calls based on nationally recognized Emergency Medical Dispatch protocol.
Monitors status of all on-duty police, fire and medical units, coordinating availability of each unit and calling in additional on-call personnel as necessary.
Maintains notification files and requests services from other Airport Board departments, specialized police/fire units, secondary ambulance services, wrecker services.
Conducts tests and interface functions on multiple electronic emergency systems and alarms, including the Emergency 911 system, to ensure proper operation and backup capability.
Operates and oversees the CCTV system across the entire Airport in both secure and non-secure access areas, for incoming alarms, suspicious activities, and emergency responses; dispatches law enforcement for incoming alarms from terminal checkpoints in accordance with DPS Standard Operating Procedures and TSA regulations; monitor critical safety and security systems such as fire exit door alarms, exercising discretion in determining severity of situations and dispatching first responders accordingly.
Monitors DPS radio traffic for calls to law enforcement, firefighters, and paramedics inside the terminals; utilizes CCTV equipment to follow and document police service calls for potential evidence in criminal or administrative cases.
Ensures compliance with FCC regulations in telecommunications operations and monitors security areas via CCTV, dispatching law enforcement as needed.
Supports law enforcement by retrieving, reviewing, copying, and distributing audio/visual recordings related to specific incidents, under the direction of a DPS Supervisor, for use as evidence in local, state, and federal court cases.
Performs other related duties as assigned.
What you need:
Knowledge and ability to use miscellaneous software including Microsoft Excel, Word, and other programs to compile and produce routine reports.
Knowledge of principle, practices and terminology used in CCTV monitoring and its application in real-time response situations.
Ability to remain calm under pressure, analyze situations, and make quick decisions based on established protocols.
Ability to clearly and effectively communicate verbally in English across various telecommunications platforms (radio, telephone), with a focus on emergency scenarios.
Ability to think clearly and concisely, analyze data from a variety of sources, and make rapid decisions and judgments in response to emergency requests for assistance.
Ability to process multiple audio and visual inputs simultaneously.
Ability to maintain effective and harmonious internal and external working relationships.
Ability to work hours and assignments as determined by operational need; i.e., 9-1-1, Police/Fire dispatch, CCTV monitoring, or others.
Ability to follow procedures, regulations, and protocols related to telecommunications.
Ability to communicate orally and in writing to airport employees, supervisory staff, outside agencies, tenants and guests.
Ability to work shift hours as assigned which may include nights, weekends, rotating shifts, and holidays.
Ability to respond to emergency callup and to work adjusted shifts under routine and non-routine events.
Ability to work in an environment without windows or outside contact.
Ability to eat on the job without having a scheduled coffee or meal break.
We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.
Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose.
