Top 6161 Computer, automated teller, and office machine repairers Jobs in Dallas, Tx

IT Service Desk Lead
GTS Technology Solutions —Dallas, TX
- $57,000 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health savings account
- Health insurance
Quick Apply
IT Asset Management
Ovation Workplace Services —Plano, TX
- $17 - $20 an hour
- Full-time
- Background check
- Microsoft Excel
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Training Specialist
JobTread Software —Dallas, TX
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid training
- Health insurance
Quick Apply
Sr. Universal Banker - Dallas, TX
BankUnited, N. A. —Dallas, TX
- Mid-level
- Office
- High school diploma or GED
Monitoring Engineer / Production / Technical Support
Pyramid Consulting, Inc —Plano, TX
- $60 - $65 an hour
- Urgently hiring
- Hybrid work
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative - In Office
HomePro —Carrollton, TX
- $20 - $24 an hour
- Office
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Technology Specialist / Computer Hardware/Server/Network Specialist
Planet Access —Arlington, TX
- $25 - $35 an hour
- Part-time
- No experience needed
- In-person
- Entry level
- Health savings account
- Health insurance
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IT Help Desk
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Windows
- Criminal background check
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Behavioral Health Group —Dallas, TX
- $27.00 - $31.50 an hour
- No nights
- Computer Science
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
9d
IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Support
City IT —Dallas, TX
- Online Application
- Microsoft Word
- Research
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
19h
Entry Level IT Technician (Managed Service Provider)
CTGtech, LLC —Bedford, TX
- $22 - $24 an hour
- Full-time
- Windows
- Microsoft Office
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
1d
IT Support Coordinator II - Richardson, Tx
Texas Oncology —Richardson, TX
- Monday to Friday
- Mid-level
- Office
- Ability to lift 50 pounds
- Wellness program
- Disability insurance
14d
IT Support Specialist
AT&T Performing Arts Center —Dallas, TX
- $48,000 - $58,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
13d
[Entry Level] Software Tester (2605-3)
JND —Plano, TX
- Full-time
- Computer science
- Computer Science
- Office
- Health insurance
- Dental insurance
IT Support Specialist
Apptricity Corporation —Irving, TX
- $55,000 - $65,000 a year
- 8 hour shift
- Mid-level
- Office
- US work authorization
- Health savings account
- Paid holidays
Quick Apply
13d
2nd Line Support Technician
Techary —Dallas, TX
- Remote
- Mid-level
- Windows
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Data Center Technician 1
DataBank —Dallas, TX
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
10d
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
11h
Technical Product Support - EdTech
Securly —Plano, TX
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
8d

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computer, automated teller, and office machine repairers jobs near dallas, tx

IT Service Desk Lead

GTS Technology Solutions -
Dallas, TX

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Job Details

Full-time
$57,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee stock ownership plan
Professional development assistance
Life insurance
Retirement plan

Qualifications

Managing technical support teams
Help desk support experience
Software troubleshooting
Managing teams in a customer support role
Team leadership
Coaching
Incident management software
De-escalation techniques
Conflict de-escalation
Incident Escalation
Reporting and dashboarding tools
High school diploma or GED
Team development
Supervising experience
Incident management operations support
Customer support ticket management
Mentoring
Management reporting
Customer support
CompTIA A+
Ticketing system technical support
Help desk

Full Job Description

About Us

GTS Technology Solutions is an Employee-Owned (ESOP) company, established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, supporting state and local government agencies, education institutions (including K-12 and higher education), healthcare organizations, and private businesses.

Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.

Overview

We are seeking an experienced IT Service Desk Lead to support day-to-day service desk operations. This role is ideal for someone who thrives in a fast-paced support environment, is confident handling escalated technical issues, and enjoys coaching and guiding team members toward high-quality service delivery.

The Service Desk Lead will play a key role in maintaining service levels, improving processes, and ensuring consistent, customer-focused support experience.

Key Responsibilities

Collaborate with IT leadership to improve service quality and efficiency
Act as escalation point for complex service desk tickets and technical issues
Provide calm, professional support during high-priority incidents and user de-escalations
Coach and support service desk analysts to improve performance and consistency
Monitor and help manage SLA compliance, ensuring timely resolution of tickets
Assist with reporting on ticket trends, performance metrics, and service delivery KPIs
Identify recurring issues and support process improvement initiatives
Ask strong diagnostic questions to clarify user-reported issues and ensure accurate triage
Support documentation and knowledge article creation using structured knowledge practices
Participate in monthly on-call rotation for after-hours escalations

Required Skills & Experience

3+ years in IT Service Desk or Technical Support roles
Prior experience in a lead, senior analyst, or mentoring/coaching capacity
Strong communication skills (written and verbal) with a focus on customer experience
Experience handling escalations and de-escalating frustrated users professionally
Solid understanding of IT service management processes and ticketing systems
Experience with SLA tracking and incident management practices
Strong problem-solving mindset and ability to stay resourceful under pressure
Basic Excel skills (reporting, filtering, pivot tables preferred)
Exposure to Power BI or reporting dashboards is a plus

Education & Certifications

High school diploma or equivalent required
CompTIA A+ Certification preferred
Understanding of IT Service Management (ITSM) or ITIL-based frameworks preferred
Familiarity with structured knowledge management practices such as Knowledge-Centered Service (KCS)
Understanding of IT service frameworks such as ITIL (Information Technology Infrastructure Library)

Other Requirements

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

All hiring decisions are made in compliance with EEOC guidelines. Background check information is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm employment eligibility of all newly hired employees. Employment is contingent upon successful verification of identity and legal authorization to work in the United States.

For more information about E-Verify, please visit the official E-Verify website.

Pay: $57,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Supervising: 1 year (Preferred)
Management reporting: 1 year (Preferred)
Help desk: 3 years (Preferred)
Software troubleshooting: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

computer, automated teller, and office machine repairers jobs in dallas, tx

IT Service Desk Lead

IT Asset Management

Customer Training Specialist

Sr. Universal Banker - Dallas, TX

Monitoring Engineer / Production / Technical Support

Technical Support Representative - In Office

Technology Specialist / Computer Hardware/Server/Network Specialist

IT Help Desk

Desktop Support Technician

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IT Helpdesk Support

Entry Level IT Technician (Managed Service Provider)

IT Support Coordinator II - Richardson, Tx

IT Support Specialist

[Entry Level] Software Tester (2605-3)

IT Support Specialist

2nd Line Support Technician

Data Center Technician 1

Help Desk Analyst L2

Technical Product Support - EdTech

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