Top 206 Guest service agent Jobs in Dallas, Tx

Front Desk Agent
Renaissance Dallas North Hotel —Dallas, TX
- $17 an hour
- Weekends as needed
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Front Desk Associate - The Drey Hotel
The Village Dallas —Dallas, TX
- English
- Residential
- Hotel
Quick Apply
Front Desk Agent
FAIRMONT —Dallas, TX
- Full-time
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Overnight Front Desk Associate/Concierge
The Village Dallas —Dallas, TX
- Overnight shift
- English
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent - Hilton Anatole Dallas
Hilton —Dallas, TX
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
9d
Overnight Front Office Agent | Benefits Include: Paid Vacation, Medical, Dental, Vision, and MANY MORE!
Grand Hyatt DFW —Dallas, TX
- Weekends as needed
- Hotel
- Driver's License
- Computer skills
- Employee stock purchase plan
- Health insurance
1d
Front Desk Agent
Omni Hotels & Resorts —Dallas, TX
- Full-time
- English
- Math
- Ability to stand for extended periods
Quick Apply
12d
Guest Experience Agent
Kimpton Hotels & Restaurants —Dallas, TX
- $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
14d
Front Desk Agent
NFC Amenity Management —Dallas, TX
- $17.50 an hour
- Part-time
- US work authorization
- Entry level
- Paid training
- Disability insurance
Quick Apply
Front Desk Agent
DG Hotel Operations, LLC —Dallas, TX
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
7d
Front Desk Agent
AC Hotel Uptown Dallas —Dallas, TX
- Hotel
- Front desk
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
9d
Night auditor/sales agent without the late nights
Bigelow Arizona Tx 282 LP DBA Budget Suites Of America —Dallas, TX
- $20 an hour
- Full-time
- Background check
- Sales
- Pass drug screening
- Free parking
- Health insurance
Quick Apply
Front Desk Agent
Embassy Suites by Hilton Irving Las Colinas —Irving, TX
- $16 - $17 an hour
- Part-time
- Hotel
- In-person
- Entry level
- Employee discount
- Opportunities for advancement
Quick Apply
3d
Reservations Agent
The Joule —Dallas, TX
- Full-time
- Hotel
- High school diploma or GED
- Entry level
14d
Front Desk Agent
Hotel Indigo Dallas Downtown —Dallas, TX
- $16 an hour
- Full-time
- Hotel
- Organizational skills
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service/Front Desk/NightAuditor
Sterling Hotel Dallas —Dallas, TX
- $14 - $16 an hour
- Part-time
- Background check
- Hotel
- In-person
- Paid time off
Quick Apply
12d
FRONT DESK AGENT - FT
ZAZA HOLDINGS LLC —Dallas, TX
- $18 an hour
- Full-time
- English
- Mid-level
- Hotel
Quick Apply
8d
Guest Services Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Irving, TX
- $15.00 - $17.50 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Guest Service Agent
Hilton Dallas/Park Cities —Dallas, TX
- Full-time
- Basic math
- English
- Hotel
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Holiday Inn Express Farmers Branch —Farmers Branch, TX
- Part-time
- Hotel
- Organizational skills
- Computer skills
Quick Apply

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guest service agent jobs near dallas, tx

Front Desk Agent

Renaissance Dallas North Hotel
Dallas, TX

Quick Apply

Job Details

Full-time
$17 an hour

Benefits

Health insurance
Paid time off
On-the-job training
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Customer communication
Night audit
High school diploma or GED
Computer skills
Venue guest services

Full Job Description

REPORTS TO: Front Desk Supervisor, Front Office Manager, AGM/GM

===========================================================================

BASIC PURPOSE:

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous

and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

FUNCTIONS/REPSONSIBILITIES:

· Handle guest registration and room assignments, accommodating special requests whenever possible.

· Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand

· Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

· Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.

· Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

· Cancel room reservations according to procedures.

· Walk customers in a professional and courteous manner according to procedures.

· Inventory guest room keys according to policy and request re-keying as necessary.

· Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.

· Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

· Deliver guest invoices if working overnight shifts

· Perform Night Audit functions as needed, and/or as requested by supervisor

· Assist in other departments when the need arises, as directed by supervisor. This may include assisting with breakfast set up or clean-up, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts, and assisting with housekeeping and/or laundry needs

· When needed, assist other departments and employees with any tasks requested by a supervisor or manager

KNOWLEDGE AND SKILLS:

Education: High School education or equivalent experience.

Experience: Previous experience in the hotel industry as Front Desk Agent preferred but not necessarily required. Much experience is gained from on-the-job training

Skills and Abilities:

· Excellent grooming and appearance standards are required

· Excellent verbal and written skills are required

· Problem-solving skills are critical

· Ability to take direction and work independently is required

· Promptness and exceptional attendance is required

· Requires a working knowledge of the Front Desk aspect of Sun's services, policies or operations and a general knowledge of the hotel.

· Requires knowledge of and ability to operate computer equipment and the reservations system.

Hours Required:

· Scheduled days and times may vary based on need and/or direction of supervisor

· Flexibility in scheduling required, including weekends, night and holidays when needed

· Must adhere to the time and attendance policies set forth by the company

ENVIRONMENT

Physical Job Requirements

Lifting/Pushing/Pulling/Carrying

Positions may require lifting of front office supplies, assisting with guest luggage, carrying of linens and laundry, kitchen supplies, and other essential property supplies

Bending/Kneeling /Reaching

Position requires frequent bending and kneeling to access supplies, drawers and cabinets, office supplies, and other essential property supplies

Mobility

Position requires ability to assist guests, walk guests and clients to rooms and meeting locations, deliver supplies or requests to housekeeping and other property departments, distribute invoices to guest rooms, and be able to assist with other essential property needs

Continuous Standing

This position requires continuous standing for entire shift

Climbing Stairs

This position may require climbing of property stairs

Hearing/Vision/Speech

This position requires that the employee be able to clearly communicate with, understand, and respond to supervisors, coworkers and guests

EOE STATEMENT: Sun Development and its properties are equal opportunity employers (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

Pay: $17.00 per hour

Benefits:

401(k) matching
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in dallas, tx

Front Desk Agent

Front Desk Associate - The Drey Hotel

Front Desk Agent

Overnight Front Desk Associate/Concierge

Guest Service Agent - Hilton Anatole Dallas

Overnight Front Office Agent | Benefits Include: Paid Vacation, Medical, Dental, Vision, and MANY MORE!

Front Desk Agent

Guest Experience Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Night auditor/sales agent without the late nights

Front Desk Agent

Reservations Agent

Front Desk Agent

Customer Service/Front Desk/NightAuditor

FRONT DESK AGENT - FT

Guest Services Representative (Front Desk Agent) - WoodSpring Suites

Guest Service Agent

Front Desk Agent

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