We are seeking a strategic and results-driven Vice President of Recovery Performance & Analytics to lead the vision, analytics, and operational performance of our first-party and third-party post-charge-off debt recovery portfolio. This executive leader will be responsible for maximizing recovery and liquidation rates while ensuring strict regulatory compliance, exceptional customer treatment, and protection of the company’s brand and reputation.
A key focus of this role is the optimization and performance management of our external recovery partner network. The ideal candidate will bring extensive hands-on experience overseeing third-party collection agencies, including negotiating and managing Master Service Agreements (MSAs), implementing champion-challenger strategies, driving data-driven performance analytics, and leading vendor integrations. This leader will leverage insights, operational expertise, and strong partner relationships to enhance recovery outcomes, improve efficiency, and support the organization's long-term strategic objectives.
Core Responsibilities:
Third-Party Agency & Vendor Management
- Strategic Oversight: Direct the performance of all recovery efforts in both the first party and third-party side of the business across all of our clients with a heavy emphasis on our third party onboarding process as well as policies and procedures to ensure compliance and consistency.
- Agency Placement Strategy: Design and execute optimal account placement tiers, recall strategies, and inventory management lifecycles.
- Competitive Benchmarking: Establish robust champion-challenger frameworks to drive competition, shifting market share dynamically based on net recovery performance.
- Vendor Governance: Lead quarterly business reviews (QBRs), audit dialer strategies, and enforce strict adherence to compliance standards (FDCPA, FCRA, CFPB).
Analytics & Performance Optimization
- Predictive Modeling: Partner with data science teams to build proprietary scoring models (e.g., propensity-to-pay, liquidation modeling) to optimize collection inventory.
- Performance Dashboards: Design and maintain real-time automated dashboards tracking key performance indicators (KPIs) such as gross/net recovery rates, cost-to-collect, roll rates, and other key reporting criteria
- Data Integration: Oversee the continuous flow of data files (placements, payments, maintenance) between internal systems and third-party clients.
- Forecasting: Provide executive leadership with accurate monthly, quarterly, and annual recovery cash flow forecasts.
Required Qualifications
- Experience: Minimum of 8–10 years of progressive leadership experience in debt collections, asset recovery, and financial analytics.
- Third-Party Expertise: Minimum of 5 years of direct experience managing, auditing, or working within a third-party collection agency environment. Deep knowledge of agency dialer physics, collection workflows, and agency commission models is mandatory.
- Technical Skills: Advanced proficiency in data analysis tools (SQL, SAS, Python, or R) and data visualization platforms (Tableau, PowerBI).
- Education: Bachelor’s degree in Finance, Economics, Statistics, Business Administration, or a related quantitative field; MBA preferred.
- Compliance: Expert-level knowledge of collection laws, including FDCPA, CFPB rules, FCRA, TCPA, and state-specific regulatory requirements.
Why Join IQVentures:
- Work on multiple innovative consumer and business brands.
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Excellent Benefits available on the date of hire
- Multiple coverage levels for Medical, Dental, & Vision
- 401(k) with Company match with immediate vesting
- Health Savings Account
- Company-provided Life Insurance
- Pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness and legal insurance.
IQ Ventures is an Equal Opportunity Employer. It’s our policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. We will provide accommodations to applicants needing accommodations to complete the application process.
At this time, IQ Ventures cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. NO Relocation Assistance Offered - Local Candidates Preferred
IQVentures curates, builds, and acquires businesses focused on financial services, data science, GenAI, payments and funding, customer service and more. IQVentures is well-regarded for its high integrity and collaborative leadership culture that rewards both individual thinking and team decision-making. Our leadership team is comprised of seasoned professionals who bring their vast experience and high standards of excellence to their work.
We are not accepting candidates from third-party recruiters at this time.
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
- Work from home
Application Question(s):
- This position is primarily a hybrid role, with the potential for a fully remote arrangement based on business needs. Would this work for you?
Education:
Experience:
- Third Party Collection Agency: 8 years (Preferred)
Work Location: In person
