Top 48 Chat agent Jobs in Dallas, Tx

Customer Care Advisor
NCD —Dallas, TX
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Typing
- Paid training
- Disability insurance
Quick Apply
Operations Agent
Windstar Cruises —Dallas, TX
- Weekends as needed
- Mid-level
- Office
- Mentoring
- Health savings account
- Paid holidays
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9h
Customer Service Associate
The Travelers Companies, Inc. —Richardson, TX
- $37,400 - $61,600 a year
- Hybrid work
- High school diploma or GED
- Children
- Communication skills
- Wellness program
- Paid holidays
Manager, Customer Service I
Chewy —Dallas, TX
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Travel
- Mentoring
Call Center Customer Service Agent
Cognizant —Dallas, TX
- $22 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Employee stock purchase plan
2d
Customer Happiness Engineer (Monday to Friday, 2pm to 11pm)
HiOperator —Dallas, TX
- $17 an hour
- Full-time
- Background check
- Google Workspace
- English
- Free parking
- Health insurance
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CUSTOMER SERVICE SPECIALIST
K & N ENGINEERING INC —Grand Prairie, TX
- $19 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
1d
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Dallas, TX
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Service Desk Agent-Technical Support (P/T)
Workforce Opportunity Services —Dallas, TX
- $20 an hour
- Part-time
- Hybrid work
- Windows
- Microsoft Office
- High school diploma or GED
Inside Sales Representative
Everythingbreaks.com —Bedford, TX
- $50,000 - $150,000 a year
- Full-time
- Sales
- Customer service
- English
- Paid training
- Health insurance
Quick Apply
Bilingual Insurance Agent
America's Best Auto Insurance —Dallas, TX
- $14 - $19 an hour
- Overtime
- Spanish
- English
- Travel
- Paid training
- Paid holidays
Quick Apply
8d
Patient Advocate
Cloud Rx Pharmacy —Irving, TX
- Weekends as needed
- HIPAA
- High school diploma or GED
- Medical terminology
Quick Apply
4d
Chat Agent Bilingual
Credit Union of Texas —Allen, TX
- Microsoft Excel
- Basic math
- High school diploma or GED
Quick Apply
10d
International Lead
Windstar Cruises —Dallas, TX
- Full-time
- Presentation skills
- Senior level
- 2 years
- Health savings account
- Paid holidays
Quick Apply
Customer Service Agent
Triumph Financial —Dallas, TX
- Full-time
- Spanish
- Office
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Remote Social Media Agent
NTT DATA —Plano, TX
- Temporary
- Remote
- English
- High school diploma or GED
- 1 year
Quick Apply
Contact Center Representative
Integrity Marketing Group —Dallas, TX
- Full-time
- Spanish
- English
- Continuous improvement
- Free parking
- Commuter assistance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
John Jinuntuya - State Farm Agent —Dallas, TX
- $40,000 - $56,000 a year
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Call Center Sales Representatives
Driveway Home Office —Dallas, TX
- $40,000 - $60,000 a year
- Weekends as needed
- Dealership
- Communication skills
- Ability to lift 25 pounds
- Employee stock purchase plan
- Paid holidays
Quick Apply
Customer Engagement Advocate
Carrier Enterprise —Carrollton, TX
- Part-time
- Research
- Residential
- 1 year
- Health savings account
- Paid holidays
Quick Apply

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Customer Care Advisor

NCD -
Dallas, TX

Quick Apply

Job Details

Full-time
$17.50 - $18.50 an hour

Benefits

Paid training
Disability insurance
Dental insurance
Work from home
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Personal service client interaction documentation
Spanish
Insurance products customer support
Customer relationship building
Email customer support
Microsoft Outlook
Phone communication
Health insurance customer support
Insurance issue resolution
Managing clients in a customer support role
Client retention
Microsoft Teams
Customer issue escalation
Typing
CRM system proficiency
Billing issue inquiries
Patient education
2 years
Customer interaction during outreach
Communication skills
Entry level
Client interaction via phone calls

Full Job Description

Life is too short to work with jerks.

Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.

We are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.

If you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let’s drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.

Summary:

Do you enjoy connecting with people and consider yourself a great listener? If so, then NCD has a perfect role for you. NCD has an opportunity for a remote Customer Care Advisor to join our team. Your role is simple: provide the highest level of phone service and support to our customers in a timely manner.

This position is 100% work from home. All remote employees must maintain a workspace that allows professional conversations free from distractions and/or background noise. This position requires 2-4 weeks of paid remote training. Equipment will be provided.

Essential Duties and Responsibilities:

Handles both inbound and outbound communication with members and/or providers.
Communicates with clients across multiple channels, including phone, email, and chat.
Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions.
Refers new product enrollment or changes to existing enrollment to a licensed agent.
Addresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation.
Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact.
Continually maintains working knowledge of all company products and services.
Educates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits.
Builds trust with members across the healthcare life cycle and improves member retention.
Meets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence.
Attends and participates in team meetings, skill builders, training exercises.

Qualifications:

2+ years of customer service or call center experience
College degree preferred, but not required
Excellent verbal and written communication skills
Proficient computer skills including MS Word, Excel, Outlook, Teams
Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
Bilingual is a plus (Spanish bilingual employees receive an additional pay differential)

NCD Benefits:

Company-paid health, dental, life, and disability insurance
401(k) with employer match
Opportunity for professional development
Work from home allowance and support
Positive work environment

Compensation: $17.50–$18.50 per hour, based on experience and qualifications.

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Refine Your Search

chat agent jobs in dallas, tx

Customer Care Advisor

Operations Agent

Customer Service Associate

Manager, Customer Service I

Call Center Customer Service Agent

Customer Happiness Engineer (Monday to Friday, 2pm to 11pm)

CUSTOMER SERVICE SPECIALIST

Spanish Bilingual Remote Customer Service Representative

Service Desk Agent-Technical Support (P/T)

Inside Sales Representative

Bilingual Insurance Agent

Patient Advocate

Chat Agent Bilingual

International Lead

Customer Service Agent

Remote Social Media Agent

Contact Center Representative

Customer Service Representative - State Farm Agent Team Member

Call Center Sales Representatives

Customer Engagement Advocate

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