Top 2814 Complaints manager Jobs in Dallas, Tx

Collections Manager
Arra Finance —Carrollton, TX
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Health savings account
- AD&D insurance
Quick Apply
Center Manager (Full-time) - Texas
OrangeTwist —Dallas, TX
- $150,000 - $250,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Fair chance
- Paid holidays
- Health insurance
Quick Apply
Manager Clinic Operations 2 (On-site)
Baylor Scott & White Health —Dallas, TX
- Mid-level
- Clinic
- Recruiting
- Health insurance
- Tuition reimbursement
Clinic Operations Manager 2
Baylor Scott & White Health —Plano, TX
- Mid-level
- Clinic
- Recruiting
- Health insurance
- Tuition reimbursement
11h
General Manager - JOEY Maple
JOEY Restaurants —Dallas, TX
- $100,000 - $140,000 a year
- Email
- Ability to walk for extended periods
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
Operations Manager - Dallas, TX
SUPPLYONE INC. —Dallas, TX
- $140,000 - $160,000 a year
- 7 years
- Microsoft Excel
- Data analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Warehouse Manager
Medline Industries —Wilmer, TX
- $101,000 - $152,000 a year
- Full-time
- Writing skills
- Mid-level
- 3 years
- Health insurance
- 401(k)
Global Security Director
Celestica —Richardson, TX
- $140,000 - $200,000 a year
- System design
- 11+ years
- Analysis skills
Community Manager - Dallas, TX
RangeWater Residential, LLC —Dallas, TX
- Weekends as needed
- Sales
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Executive Director, Chase Auto Customer and Client Experience Strategy
JPMorganChase —Plano, TX
- Full-time
- Bachelor of Science
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
Operations Manager (Non-Complex)
Walmart —Sachse, TX
- $65,000 - $100,000 a year
- High school
- Sales
- Bachelor of Science
- Paid jury duty
- Disability insurance
4d
Reputation Manager
Tapcheck —Plano, TX
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Health savings account
- AD&D insurance
Substance Use Facility Director -Irving, TX
Cenikor Foundation —Irving, TX
- Full-time
- Background check
- Public speaking
- Master's degree
- AD&D insurance
- Disability insurance
Quick Apply
Manager Corporate Risk Management
Methodist Health System —Dallas, TX
- Full-time
- Remote
- Nursing
- Mid-level
- 3 years
- Vision insurance
Manager of ADR Services
American Arbitration Association Inc. —Dallas, TX
- $75,000 - $80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 403(b) matching
- Loan repayment program
5d
REVISED: Manager II (226 Days)
Dallas Independent School District —Dallas, TX
- $86,224 - $105,145 a year
- Full-time
- Spanish
- 5 years
- Writing skills
Client Success Manager - CAC
VIMO INC —Dallas, TX
- $110,000 - $140,000 a year
- 5 years
- System design
- Presentation skills
- Travel reimbursement
- Commuter assistance
Quick Apply
Regional Manager - Dallas, TX
RangeWater Residential, LLC —Dallas, TX
- Full-time
- Sales
- Marketing
- Word processing
- Paid parental leave
- Paid holidays
Quick Apply
District Manager- (Immediate Hiring)
SSSI - Grocery Services North —Fort Worth, TX
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Service of Process Team Lead
Scott & Associates, PC —Plano, TX
- $19 - $25 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
11d

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complaints manager jobs near dallas, tx

Collections Manager

Arra Finance
Carrollton, TX

Quick Apply

Job Details

Full-time

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Retirement plan

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Call center experience
Microsoft Office
Bachelor's degree
Call center management

Full Job Description

Arra Finance is a leading subprime auto-finance company which offers fast, simplified lending solutions for buyers and multiple compelling advantages for dealers. The company’s cutting-edge auto finance platform provides franchise and independent dealerships across the United States with auto financing solutions for used car buyers. Its scalable loan origination system and data warehouse provides dealers with access to finance solutions and enables them to facilitate auto sales for the dealership customers.

A collections manager is responsible for overseeing the collection operations and ensuring that they align with the business goals and delinquency measures. The collections manager also coaches and mentors the staff, develops new processes, and collaborates with internal and external stakeholders. The ideal candidate has experience in managing a high-performance team, strong negotiation and communication skills, and knowledge of industry trends and regulations.

Responsibilities

•Hire, train, and sustain high-performance teams through shared goals, shared leadership and clear role expectations

•Provide direction, measure performance, establish goals for on-site, remote and offshore team members

•Establish collection goals and metrics to ensure portfolio performance is maintained to organizational goal and standards

•Develop new processes for collections to achieve maximum productivity

•Present weekly, monthly, and quarterly reports on collections performance

•Keep abreast on industry trends, best practices, and regulations

•Collaborate with internal business and technology teams

•Resolve customer complaints in a respectful, compliant and effective manner

•Ensure staff is meeting the goals assigned and Key Performance Indicators (KPI)

•Review accounts in order to provide feedback to their team

•Participate in the interviewing and hiring process

•Participate in appraising performance, rewarding and disciplining employees

•Review employee timecards for accuracy for approval

•Analyze performance and operational data to identify trends

•Mentor the collections team, ensuring adherence to servicing policies and procedures

•Compliance with company policies, procedures, and regulatory requirements, including the Fair Debt Collection Practice Act.

•Negotiations with borrowers to establish viable payment arrangements.

•Review accounts under modification agreements to ensure compliance.

•Handle escalated customer inquiries and complaints in a professional and timely manner.

Skills and Qualifications

•Bachelor’s degree in finance, management

•Minimum of 2 years management experience, in a call center environment, preferably in auto collections

•Knowledge of management principles and familiarity with company products, services, and policies.

•Strong coaching and leadership skills, ability to motivate employees

•Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

•Proficient in MS Office: Word, Outlook, and Excel

•Highly skilled in negotiations

•Strong written and oral communication skills.

•Shows great care and attention to detail.

•The ability to adapt to change easily.

•Ability to take ownership for meeting individual, team and departmental goals

•Bilingual (Spanish) is a plus

Job Type: Full-time

Benefits:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Ability to Commute:

Carrollton, TX 75006 (Required)

Ability to Relocate:

Carrollton, TX 75006: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

complaints manager jobs in dallas, tx

Collections Manager

Center Manager (Full-time) - Texas

Manager Clinic Operations 2 (On-site)

Clinic Operations Manager 2

General Manager - JOEY Maple

Operations Manager - Dallas, TX

Warehouse Manager

Global Security Director

Community Manager - Dallas, TX

Executive Director, Chase Auto Customer and Client Experience Strategy

Operations Manager (Non-Complex)

Reputation Manager

Substance Use Facility Director -Irving, TX

Manager Corporate Risk Management

Manager of ADR Services

REVISED: Manager II (226 Days)

Client Success Manager - CAC

Regional Manager - Dallas, TX

District Manager- (Immediate Hiring)

Service of Process Team Lead

I want to receive the latest job alert for complaints manager in dallas, tx

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