Top 99 entry level tech support Jobs in dallas, tx

Associate Technical Support Specialist
Aesthetic Record —Irving, TX
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
Data Center Technician
Microsoft —Dallas, TX
- $23.65 - $53.70 an hour
- Weekends as needed
- Background check
- Mid-level
- High school diploma or GED
- On-the-job training
IT Help Desk
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
Technical Support Level 1 - REMOTE U.S.
MARKETTIME, LLC —Dallas, TX
- $40,000 a year
- Full-time
- Remote
- High school diploma or GED
- SQL
- 1 year
Quick Apply
CRM Support Technician
HUB International —Dallas, TX
- $29 - $31 an hour
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Health savings account
- Disability insurance
Help Desk Analyst
Balfour Beatty —Dallas, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
9d
Information & Communications Technology (ICT) Service Delivery Technician
CBRE —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
11d
Support Agent (IT & Telephony Support)
CALL BOX —Dallas, TX
- $20 - $23 an hour
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
Restaurant POS Service Analyst
FoodTec Solutions —Dallas, TX
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
11d
IT HELP DESK TECHNICIAN
Mendocino Farms —Plano, TX
- $50,000 - $60,000 a year
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health insurance
- 401(k) matching
Quick Apply
PC Configuration Technician
Future Tech Enterprise, Inc. —Plano, TX
- $19 an hour
- Full-time
- Ability to lift 50 pounds
- In-person
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician (226 Days)
Dallas Independent School District —Dallas, TX
- $41,909 - $51,112 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Desktop Support Specialist (Onsite)
Paranet Solutions, Inc. —Carrollton, TX
- $50,000 - $65,000 a year
- Monday to Friday
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Mesquite, TX
- $15.00 - $19.22 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount
6d
Help Desk Technician
BEAR Technologies —Plano, TX
- Spanish
- Writing skills
- English
Entry Level - After Hours Analyst
Voxai Solutions Inc —Coppell, TX
- $20 - $24 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
Quick Apply
10d
IT Technician
Endodontic Practice Partners —Dallas, TX
- Full-time
- Remote
- Dental office
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Entry Level Tech Support
Sprout —Garland, TX
- 8 hour shift
- High school diploma or GED
- Ability to lift 50 pounds
- Warehouse
4d
IT Support Enineer
Velo IT Group —Dallas, TX
- $50,000 - $100,000 a year
- Full-time
- Computer science
- Mid-level
- Office
- Paid holidays
- Health insurance
Systems Technician
Integris —Dallas, TX
- Full-time
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
11d

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entry level tech support jobs near dallas, tx

Associate Technical Support Specialist

Aesthetic Record -
Irving, TX

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Job Details

Full-time
$60,000 - $65,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount
Professional development assistance
Life insurance
Referral program

Qualifications

Interpersonal skills
Bachelor's degree
Attention to detail
Issue tracking
Technical writing
Technical Proficiency

Full Job Description

Position Overview

We are seeking an Associate Technical Support Specialist to join our team and provide foundational support for client issues and internal escalations. In this entry-level role, you will focus on resolving standard support tickets, assisting with documentation, and shadowing more senior team members on technical escalations. This role is designed for individuals who are eager to build technical troubleshooting skills, gain exposure to SaaS platforms, and develop the analytical thinking required to advance into technical escalation roles. This role operates within clearly defined support procedures and escalation criteria, emphasizing accuracy, documentation quality, and disciplined handoff rather than independent system-level decision-making.

Your Impact & Contribution

As an Associate Technical Support Specialist, you will support ticket triage, reproduce and document issues with clear, structured notes, and contribute to troubleshooting guides and internal documentation. High-quality documentation and accurate issue reproduction are core outputs of this role, forming the foundation for effective escalations and long-term support quality.

Your Professional Learning Journey

In the Associate Technical Support Specialist role, your focus is on building a strong technical foundation and learning how issues move through a SaaS support and escalation ecosystem. You’ll develop core troubleshooting skills, improve your ability to document and communicate technical findings, and gain hands-on exposure to QA and escalation workflows.

Over time, you’ll learn how to identify patterns in client-reported issues, understand when and how to escalate effectively, and contribute to higher-quality documentation and support processes. This role prepares you for advancement into Technical Support Specialist, Escalations, QA, or Product Support roles by strengthening both your technical judgment and your operational discipline.

What Success Looks Like

Tier 1 and Tier 2 support tickets are resolved accurately and within expected SLAs
Issues are clearly documented with reproducible steps and helpful technical notes
Escalations are thoughtful, well-prepared, and reduce back-and-forth with senior teams
Troubleshooting documentation improves in clarity, accuracy, and usefulness
Recurring issues are consistently identified and communicated to escalation teams
You demonstrate growing independence and confidence in technical problem-solving
Senior team members trust your documentation and ticket triage decisions
You show clear readiness to take on more complex technical or escalation-focused work

Key Responsibilities

Resolve Tier 1 technical support tickets independently and Tier 2 tickets under guidance from senior team members, following documented procedures and escalation criteria.
Assist with reproducing client issues and documenting troubleshooting steps in the ticketing system.
Escalate complex cases to Technical Escalations & Support Specialists with clear notes and supporting documentation.
Support the creation and maintenance of basic troubleshooting documentation and internal workflows.
Shadow senior team members on QA reviews and bug reproduction processes to learn escalation workflows.
Collaborate with chat support leads to improve documentation quality and client-facing guidance.
Track recurring issues observed in ticket volume and report them to escalation team members.
Participate in team meetings and contribute feedback on improving ticket resolution processes.

Requirements

Bachelor’s degree or equivalent experience.
0–2 years of experience in technical support, help desk, or related field.
Strong aptitude for technology and analytical problem-solving.
Basic familiarity with SaaS applications or EMR/CRM systems.
Strong written communication skills and attention to detail.
Desire to grow into technical troubleshooting, QA, or product support roles.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Application Question(s):

Have you reviewed the job description and salary range?
This job requires 4 days onsite in our Irving office. Do you have any concerns with this?

Ability to Commute:

Irving, TX 75062 (Required)

Work Location: Hybrid remote in Irving, TX 75062

Quick Apply

Refine Your Search

entry level tech support jobs in dallas, tx

Associate Technical Support Specialist

Data Center Technician

IT Help Desk

Technical Support Level 1 - REMOTE U.S.

CRM Support Technician

Help Desk Analyst

Information & Communications Technology (ICT) Service Delivery Technician

Support Agent (IT & Telephony Support)

Restaurant POS Service Analyst

IT HELP DESK TECHNICIAN

PC Configuration Technician

Desktop Support Technician (226 Days)

Desktop Support Specialist (Onsite)

Geek Squad Agent (Retail Store)

Help Desk Technician

Entry Level - After Hours Analyst

IT Technician

Entry Level Tech Support

IT Support Enineer

Systems Technician

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