Top 190 It help desk support Jobs in Dallas, Tx

Senior Help Desk Technician
M3 Networks —Southlake, TX
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Azure
- 5 years
- Health insurance
- Dental insurance
Quick Apply
13d
Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
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IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —Allen, TX
- $49,000 - $88,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
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IT Help Desk Support Specialist
Prototype IT —Lewisville, TX
- $20 - $22 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
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Help Desk Specialist I
D.R. Horton —Arlington, TX
- Overtime
- Computer literacy
- Research
- Mid-level
- Employee stock purchase plan
- Disability insurance
IT Help Desk
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
AT&T Performing Arts Center —Dallas, TX
- $48,000 - $58,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
9d
Help Desk Technician
Dentek Systems Inc. —Richardson, TX
- $20 - $21 an hour
- Full-time
- Software troubleshooting
- Maintenance
- Mid-level
- Health savings account
- Health insurance
Quick Apply
13d
IT Help Desk specialist
Intratek Computer Inc —Dallas-Fort Worth, TX
- Up to $25 an hour
- Contract
- Computer literacy
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Warehouse IT Support Associate
Wayfair —Lancaster, TX
- $20 - $27 an hour
- Full-time
- Google Workspace
- Computer literacy
- Windows
- Health savings account
- Paid holidays
IT Technician
Endodontic Practice Partners —Dallas, TX
- Full-time
- Remote
- Dental office
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
POS Help desk support
Retail Data Systems —Irving, TX
- $17 - $19 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
IT Support Specialist
Apptricity Corporation —Irving, TX
- $55,000 - $65,000 a year
- 8 hour shift
- Mid-level
- Office
- US work authorization
- Health savings account
- Paid holidays
Quick Apply
9d
IT Support Technician
FBS MANAGEMENT LLC —Dallas, TX
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk (DFW Only)
Alkami —Plano, TX
- $51,168 - $76,752 a year
- Full-time
- Hybrid work
- Computer Science
- Research
- Mid-level
- 401(k) matching
6d
Associate IT
SOCOTEC —Dallas, TX
- Full-time
- Azure
- Office
- Windows
Quick Apply
IT System Support Technician I (Information Technology)
The University of St. Augustine for Health Sciences —Dallas, TX
- $19 - $26 an hour
- Evenings as needed
- Classroom
- Maintenance
- Windows
- Paid holidays
- Disability insurance
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Help Desk Associate
Greenhill School —Dallas, TX
- Weekends as needed
- School experience
- Classroom
- Mid-level

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it help desk support jobs near dallas, tx

Senior Help Desk Technician

M3 Networks
Southlake, TX

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Job Details

Full-time
$55,000 - $75,000 a year
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Referral program

Qualifications

Customer communication
Teamwork
Interpersonal skills
Computer management
Remote access software
Customer support ticket management
CompTIA Security+
Automation tools

Full Job Description

Why Work at M3 Networks

At M3 Networks, we are dedicated to providing exceptional IT solutions and managed services that drive success for our clients. Joining our team means working alongside skilled professionals in a collaborative, growth-focused environment where your expertise and contributions make a difference. We prioritize innovation, professional development, and a work-life balance that empowers our employees to thrive. If you are passionate about technology and eager to solve complex IT challenges, M3 Networks is the place to advance your career and make an impact.

Senior Engineer (Level 3)General Summary

Senior Network Engineers are expected to excel in a variety of networking technologies and tools, demonstrating both technical aptitude and a proactive mindset. This role requires strong communication skills and the ability to thrive in a fast-paced, dynamic environment where client satisfaction is paramount. Additionally, this position serves as an escalation point for lower level technicians needing help and guidance. The position involves advanced troubleshooting, project execution, and proactive service delivery, as well as strong leadership skills. Proficiency in ConnectWise for ticketing, automation, and reporting is essential.

Position Responsibilities

ConnectWise Proficiency

Service Ticket Management: Expert in using ConnectWise Manage for ticketing, including creating, updating, and documenting all service tickets with a minimum of 9 hours daily logged as Resolution Notes.
Automation and Efficiency: Utilize ConnectWise Automate to streamline repetitive tasks, execute scripts remotely, monitor networks, and implement proactive measures to reduce incidents.
Client Communication: Maintain frequent and professional communication with clients through ConnectWise, providing status updates, managing expectations, and promptly addressing escalations.

Server and Cloud Operating Systems

Installation, Configuration, and Troubleshooting: Proficient in deploying and managing both on-premises and cloud-based servers (AWS, Azure), virtualized environments (Hyper-V, VMware), and hybrid infrastructure.
Remote Access and Security: Configure secure remote access solutions (VPN, RDP, and multi-factor authentication) and optimize firewall settings for secure connections.
Backup and Disaster Recovery: Implement and manage comprehensive backup solutions using ConnectWise and third-party backup tools, ensuring data recovery plans meet RTO/RPO requirements.

Email and Collaboration Solutions

Microsoft 365 and Google Workspace Management: Provision and manage email accounts, troubleshoot email flow issues, configure security settings (e.g., SPF, DKIM, DMARC), and assist with migrations and hybrid setups.
Advanced Email Security and Compliance: Implement and maintain anti-phishing, anti-spam, and compliance policies within Microsoft 365 Defender and similar tools, adhering to best practices for secure communication.

Workstation and User Support

Remote and Onsite Support: Provide comprehensive support for Windows and macOS environments, including troubleshooting hardware issues, software installations, and connectivity issues remotely through ConnectWise or onsite as required.
Endpoint Management and Security: Deploy, configure, and monitor endpoint protection and patch management solutions to ensure systems are up-to-date and compliant with cybersecurity standards.

Datacentre and Virtualization Technologies

Virtualization: Design, deploy, and maintain Hyper-V and VMware environments, including high-availability clustering, load balancing, and performance optimization.
Storage Solutions: Configure and manage SAN, NAS, and other storage solutions, including data deduplication, encryption, and replication strategies to ensure data availability and integrity.

Networking and Security

Firewall and Network Configuration: Configure, manage, and troubleshoot modern firewall solutions (SonicWALL, Cisco, Fortinet), including SD-WAN and VPN configurations.
Advanced Network Security: Implement and monitor intrusion detection and prevention systems (IDS/IPS), web filtering, and advanced security measures using modern tools.
WAN Optimization and QoS: Optimize wide-area networks for performance and reliability, configure VLANs, and set up Quality of Service (QoS) for voice and data traffic.

Cloud Solutions and Management

Public and Hybrid Cloud Management: Expertly manage cloud resources in AWS and Azure, including cost optimization, instance scaling, and performance monitoring.
Automation and Scripting: Use scripting languages (PowerShell, Python) to automate tasks across Windows Server, Microsoft 365, and cloud platforms for efficiency and consistency.

Documentation, Compliance, and Reporting

Detailed Documentation: Ensure accurate and comprehensive documentation of all configurations, changes, and troubleshooting steps in ConnectWise and other systems to maintain a high level of transparency and knowledge sharing.
Compliance Management: Monitor and enforce compliance with regulatory requirements (e.g., HIPAA, GDPR) and internal security policies.
Client Reporting and Communication: Provide regular reports to clients on system health, incident response, and project status, offering insights into areas for improvement or optimization.

Proactive Monitoring and Incident Management

24/7 Monitoring and Response: Use ConnectWise Automate or similar RMM tools to provide proactive monitoring, automated incident detection, and rapid response to issues.
Network Health Checks and Maintenance: Conduct regular network assessments, vulnerability scans, and patch management to prevent downtime and ensure optimal performance.
Escalation Management and Root Cause Analysis: Take ownership of complex issues, perform root cause analysis, and develop long-term solutions to mitigate recurring incidents.

Customer Relationship and Pre-Sales Support

Client Engagement: Act as a trusted advisor for clients, understanding their business objectives and aligning IT strategy accordingly.
Pre-Sales Engineering: Support sales teams by providing technical expertise during the pre-sales process, assessing client requirements, and designing solutions to meet their needs.

Knowledge, Skills, and Abilities

Expert proficiency with ConnectWise Manage and Automate.
Strong understanding of networking, server administration, and cloud platforms (Azure, AWS).
Knowledge of cybersecurity frameworks and best practices.
Exceptional project management skills, including the ability to manage technical projects end-to-end.
Excellent verbal and written communication skills for client-facing interactions.

Credentials and Experience

5+ years of experience in within a Managed Service Provider or similar help desk environment.
Certifications such as CompTIA Network+, Security+, or equivalent
Proven track record of delivering technical solutions and maintaining high client satisfaction.

Work Location

Remote: 80%
Onsite: 20%

Salary and Benefits

Salary Range: $55,000 to $75,000 annually, commensurate with experience.
Full benefits package, including health, dental, and vision insurance.
Paid vacation and sick leave.

Hiring Process

1. Submit your application

2. Participate in a video interview (20 minutes).

3. Take a technical assessment (30 minutes to 1 hour).

4. Receive and accept your offer!

Pay: $55,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance

Work Location: Hybrid remote in Southlake, TX 76092

Quick Apply

Refine Your Search

it help desk support jobs in dallas, tx

Senior Help Desk Technician

Help Desk Analyst

IT Field Service Help Desk Technician

IT Help Desk Support Specialist

Help Desk Specialist I

IT Help Desk

IT Help Desk Analyst

IT Support Specialist

Help Desk Technician

IT Help Desk specialist

Warehouse IT Support Associate

IT Technician

POS Help desk support

IT Support Specialist

IT Support Technician

IT Help Desk (DFW Only)

Associate IT

IT System Support Technician I (Information Technology)

IT Help Desk Analyst

Help Desk Associate

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