Quality Assurance Manager
Position Summary
Wireless CCTV is seeking an experienced Quality Assurance Manager to lead the company’s quality management program across our U.S. operations, with a primary focus on surveillance and security equipment solutions. This role ensures products, installations, and services consistently meet company standards, customer expectations, and regulatory requirements while driving continuous improvement initiatives throughout the organization.
The Quality Assurance Manager partners closely with Production, Engineering, Supply Chain, Field Operations, Customer Support, and Leadership teams to improve product reliability, reduce defects and warranty costs, ensure safety compliance, and enhance overall customer satisfaction. This is a hands‑on leadership role requiring strong technical, compliance, and cross‑functional collaboration skills.
This position is a full‑time, onsite role located at the Company’s U.S. headquarters in Richardson, TX, Monday – Friday.
Primary Responsibilities
Quality Management & Compliance
· Develop, implement, and maintain quality assurance policies, procedures, and standards.
· Lead and maintain the company Quality Management System (QMS), including ISO 9001 compliance.
· Ensure compliance with company policies, customer requirements, and applicable regulatory standards.
· Lead internal audits, inspections, NCRs, and corrective/preventive action (CAPA) programs.
· Maintain quality documentation, testing records, and compliance reporting.
· Monitor adherence to operational, quality, and safety standards.
Production & Product Quality
· Establish quality standards for surveillance equipment assembly, staging, testing, refurbishment, and deployment.
· Oversee incoming, in‑process, and final product inspections.
· Develop and maintain testing protocols for:
- Cameras and IP video systems
- Mobile surveillance systems and trailers
- Networking, cellular/RF, power, and low‑voltage equipment
· Identify, analyze, and resolve recurring product quality issues.
· Partner with Engineering and Production to improve manufacturability and product reliability.
Supplier & Inventory Quality
· Manage supplier quality programs and vendor performance metrics.
· Conduct supplier evaluations, audits, and corrective action follow‑ups.
· Ensure purchased components and materials meet quality specifications.
· Support inventory accuracy, traceability, and material control initiatives.
Field & Service Quality
· Analyze field failures, warranty claims, RMA data, and service trends.
· Collaborate with Field Service and Technical Support teams to reduce repeat service issues.
· Lead root cause analysis investigations for field and customer‑reported issues.
· Support installation quality audits and field process improvement initiatives.
EH&S Leadership
· Own and manage the company’s U.S. EH&S program.
· Ensure compliance with OSHA and workplace safety standards.
· Promote a proactive safety culture across operations, production, and field teams.
Continuous Improvement & Reporting
· Develop KPIs and dashboards for quality, safety, and operational performance.
· Drive LEAN, Kaizen, or process improvement initiatives across departments.
· Reduce defect rates, warranty costs, rework, and operational inefficiencies.
· Lead cross‑functional quality improvement projects.
Team Leadership
· Manage, mentor, and support QA technicians, inspectors, or quality coordinators.
· Provide training on quality standards, procedures, and safety requirements.
· Foster a culture of quality ownership, accountability, and continuous improvement.
Qualifications
Required
· Bachelor’s degree in Quality, Engineering, Manufacturing, Operations, or related field preferred.
· 5+ years of quality assurance experience in manufacturing, electronics, surveillance, security technology, or related industry.
· Experience with quality systems, audits, and corrective action processes.
· Strong understanding of electronics, surveillance systems, networking equipment, or technical products.
· Experience with root cause analysis and process improvement methodologies.
· Strong organizational, analytical, and leadership skills.
· Proficiency with ERP/QMS systems and Microsoft Office applications.
Preferred
· ISO 9001 experience
· OSHA 30 certified
· Lean Manufacturing and/or Six Sigma certification
· Experience with mobile surveillance systems, IP cameras, RF/cellular technologies, or low-voltage systems
· Experience managing supplier quality programs
· Multi-site operational quality experience
Leadership & Professional Competencies
· Demonstrates ability to analyze complex quality and safety issues and drive data‑driven corrective action.
· Strong verbal and written communication skills, with the ability to translate technical and regulatory requirements to cross‑functional teams.
· Proven leadership experience training employees and leading quality or safety initiatives.
· Strong organizational skills with high attention to detail and accuracy.
· Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
· Collaborative, hands‑on leadership style with strong cross‑functional partnership skills.
· Demonstrates commitment to fostering a culture of quality, compliance, and continuous improvement.
Working Conditions
· Combination of office, warehouse, and production environments.
· Occasional travel to field locations, vendor sites, or customer installations.
· Ability to inspect equipment, production lines, and deployed systems.
Typical Performance Metrics
· Defect and rework rates
· Warranty and RMA reduction
· First‑pass yield
· Customer quality complaints
· Audit findings and corrective action closure rates
Compensation and Benefits:
· Salary range $90,000k - $100,000k depending upon experience.
· $10,000k annual performance-based bonus
· Company provided medical, dental, vision, short-term disability and life/AD&D insurance
· 401(k) Plan with Company match up to 4% with immediate vesting
· Ten (10) days paid vacation per year increasing with length of service and seven (7) paid Company holidays
Company Overview
Wireless CCTV, LLC (“WCCTV”), located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd, originally established in the UK. WCCTV is the market leader in rapid‑deployment, mobile surveillance systems designed to deliver secure video solutions over 4G LTE networks.
WCCTV’s product portfolio includes:
- Rapid deployment pole cameras
- Mobile surveillance trailers
- Time‑lapse video services
WCCTV is committed to developing innovative, customer‑focused products and investing in the growth and success of its employees. Wireless CCTV, LLC is an Equal Opportunity Employer.
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Application Question(s):
- Do you have 5 or more years of Quality Assurance or Quality Control experience in a manufacturing or regulated environment?
- Have you built or significantly improved a Quality Management System (QMS), such as ISO 9001, in a low‑maturity or fast‑growth environment?
- Do you have hands‑on experience leading audits, NCRs, and CAPA through to closure?
- Have you owned or led an Environmental Health & Safety (EH&S) program with regulatory compliance responsibility?
- Are you comfortable working in an environment with limited existing infrastructure and building processes from the ground up?
- Do you have experience applying LEAN Manufacturing or Kaizen methodologies to reduce defects, rework, or operational inefficiencies?
- Have you partnered with Engineering, Operations, Supply Chain, or Field Services to resolve recurring quality or field performance issues?
- Are you familiar with OSHA standards and workplace safety requirements?
- Are you able and willing to work onsite full‑time in Richardson, TX?
Work Location: In person
