Top 8 Peraton Jobs in Dallas, Tx

CRM Support Specialist
Peraton —Dallas, TX
- $80,000 - $128,000 a year
- Remote
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Senior Platform Engineer - OpenShift / Container Platform
Peraton —Dallas, TX
- $146,000 - $234,000 a year
- 5 years
- Bachelor of Science
- Writing skills
- Health savings account
- Paid holidays
Facilities Tech Support - TELECOM Central
Peraton —Dallas-Fort Worth, TX
- $86,000 - $138,000 a year
- Mid-level
- Bachelor's degree
- Travel
- Health savings account
- Paid holidays
NEXCOM Computer-Aided Design Draftsperson
Peraton —Dallas, TX
- $66,000 - $106,000 a year
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Experienced Background Investigator - Arlington, TX
Peraton —Arlington, TX
- $26.07 an hour
- Full-time
- Military
- Mid-level
- 3 years
- Health savings account
- Paid holidays
6d
NEXCOM Senior Systems Design Engineer
Peraton —Dallas, TX
- $86,000 - $138,000 a year
- Bachelor of Science
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays

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Senior Platform Engineer - OpenShift / Container Platform
Peraton —Dallas, TX
DoD 8570/8140 compliant certification. All interview responses must be the candidate’s own. Experience bootstrapping platforms in disconnected or OCONUS…
$146,000 - $234,000 a year
VMware Platform Engineer
Intone Networks —Dallas, TX
As a key technical driver within one of the top financial institutions in the United States, you will ensure our virtualized services deliver maximum…

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peraton jobs near dallas, tx

CRM Support Specialist

Peraton -
Dallas, TX

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Job Details

$80,000 - $128,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Salesforce Service Cloud
Customer communication
Incident Escalation
Salesforce Cloud
Customer support ticket management
Escalation handling
Ticketing system technical support

Full Job Description

About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

About The Role

The CRM Help Desk / Support Specialist will manage the case queue within an enterprise Salesforce CRM platform, triaging and responding to customer support requests in a timely manner. This individual will perform administrative tasks within the platform, serve as the primary point of contact for end-user support inquiries, and ensure cases are resolved or escalated in accordance with established service-level expectations.

This role will be 100% Remote.

Other Responsibilities Include:

Monitor and manage the Salesforce support case queue, prioritizing incoming requests and maintaining SLA adherence
Triage, troubleshoot, and resolve end-user issues related to Salesforce CRM functionality
Perform administrative tasks including product catalog updates, user provisioning, permission set assignments, and account access resolution
Redirect irrelevant cases and create tickets for valid requests requiring further action
Make routine record changes and data corrections within the platform
Escalate complex technical issues to senior administrators with thorough documentation of troubleshooting steps
Create and maintain knowledge base articles, FAQs, and user guides to enable self-service
Track and report on support metrics including case volume, resolution time, and SLA compliance

Qualifications

Required Qualifications:

5 years work experience with BS/BA; 3 years with MS/MA; 0 years with PhD
US Citizenship
Active DoD Secret clearance
Working knowledge of Salesforce Service Cloud, case management workflows, queues, assignment rules, and escalation processes
Proven ability to manage high-volume case queues independently while maintaining SLA adherence
Strong troubleshooting and problem-solving skills
Experience with IT service management tools and ticketing systems
Customer-first mindset with ability to communicate effectively with non-technical end users
2-3 years of IT help desk or application support experience, with at least 2 years supporting Salesforce CRM environments

Other Preferred Qualifications:

Salesforce Administrator certification
CompTIA A+ or similar IT support certification
Experience supporting government or DoD end users
Familiarity with knowledge management best practices

Details

Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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Refine Your Search

peraton jobs in dallas, tx

CRM Support Specialist

Senior Platform Engineer - OpenShift / Container Platform

Facilities Tech Support - TELECOM Central

NEXCOM Computer-Aided Design Draftsperson

Experienced Background Investigator - Arlington, TX

NEXCOM Senior Systems Design Engineer

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