Top 654 System manager call center Jobs in Dallas, Tx

Collections Manager
Arra Finance —Carrollton, TX
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Health savings account
- AD&D insurance
Quick Apply
Call Center Manager
Serenity Mental Health Centers —Farmers Branch, TX
- Pass drug screening
- HIPAA
- Criminal background check
- Paid holidays
- Health insurance
Quick Apply
Scheduler - Remote
US Anesthesia Partners, Inc. —Dallas, TX
- $19.95 - $31.92 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Writing skills
9d
Correspondence Team Manager, Client Service Center
Louis Vuitton —Irving, TX
- $80,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Distribution Center - Operations Manager
Home Depot / THD —Dallas, TX
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Global Security Operations Center (GSOC) Manager
GM Financial —Arlington, TX
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Military
- Tuition reimbursement
- 401(k) matching
Multi-Tenant Data Center (MTDC) Facilities Account Manager - West & Gulf Region
Eaton —Grapevine, TX
- $143,250 - $210,100 a year
- Full-time
- Remote
- Up to 50% travel
- Driver's License
- Bachelor's degree
- Retirement plan
System Manager Call Center
MHMR of Tarrant County —Hurst, TX
- $25.25 - $29.00 an hour
- Weekends as needed
- Bilingual
- LMFT
- Licensed Clinical Social Worker
- Travel reimbursement
- Health savings account
Quick Apply
Supv Customer Success Interaction Services US
Mary Kay Inc —Dallas, TX
- Bilingual
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
Supervisor, Customer Relations
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- Spanish
- 6 years
- Research
- Commuter assistance
- Paid holidays
Customer Guide Engagement Specialist
Guidehealth —Dallas, TX
- $20 - $22 an hour
- Full-time
- Remote
- HIPAA
- English
- Research
- Paid parental leave
- Disability insurance
Help Desk Analyst
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
7d
Building Engineer
Lincoln Property Company —Dallas, TX
- On call
- Background check
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
6d
Account Executive - End User Sales
Miner, LTD —Dallas, TX
- $70,000 - $90,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Journeyman Electrician
Lawton Group —Carrollton, TX
- $34 - $36 an hour
- 8 hour shift
- Background check
- Clean driving record
- Construction site
- Fuel card
- Paid holidays
Quick Apply
3d
Overstaff Financial Services Representative (Bilingual)
WFC Limited Partnership —Dallas, TX
- $15 - $18 an hour
- Extended hours
- Hospitality
- Spanish
- English
- Paid holidays
- Disability insurance
Quick Apply
2d
Collections Specialist
Kings III Emergency Communications —Coppell, TX
- $20 an hour
- Full-time
- Mid-level
- Microsoft Office
- 3 years
- Wellness program
- Health savings account
3d
Financial Services Representative (Bilingual)
WFC Limited Partnership —Irving, TX
- $15 - $16 an hour
- Extended hours
- Hospitality
- Spanish
- English
- Paid holidays
- Disability insurance
Quick Apply
2d
Project Manager I - Electrical Manufacturing
M. A. Mortenson Company —Forney, TX
- $113,500 - $170,300 a year
- Background check
- Up to 50% travel
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
Mechanical Assembly Lead Hand
Regal Rexnord —Arlington, TX
- $29 - $35 an hour
- Overtime
- 5 years
- Mid-level
- Office
- Health savings account
- AD&D insurance

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system manager call center jobs near dallas, tx

Collections Manager

Arra Finance
Carrollton, TX

Quick Apply

Job Details

Full-time

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Retirement plan

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Call center experience
Microsoft Office
Bachelor's degree
Call center management

Full Job Description

Arra Finance is a leading subprime auto-finance company which offers fast, simplified lending solutions for buyers and multiple compelling advantages for dealers. The company’s cutting-edge auto finance platform provides franchise and independent dealerships across the United States with auto financing solutions for used car buyers. Its scalable loan origination system and data warehouse provides dealers with access to finance solutions and enables them to facilitate auto sales for the dealership customers.

A collections manager is responsible for overseeing the collection operations and ensuring that they align with the business goals and delinquency measures. The collections manager also coaches and mentors the staff, develops new processes, and collaborates with internal and external stakeholders. The ideal candidate has experience in managing a high-performance team, strong negotiation and communication skills, and knowledge of industry trends and regulations.

Responsibilities

•Hire, train, and sustain high-performance teams through shared goals, shared leadership and clear role expectations

•Provide direction, measure performance, establish goals for on-site, remote and offshore team members

•Establish collection goals and metrics to ensure portfolio performance is maintained to organizational goal and standards

•Develop new processes for collections to achieve maximum productivity

•Present weekly, monthly, and quarterly reports on collections performance

•Keep abreast on industry trends, best practices, and regulations

•Collaborate with internal business and technology teams

•Resolve customer complaints in a respectful, compliant and effective manner

•Ensure staff is meeting the goals assigned and Key Performance Indicators (KPI)

•Review accounts in order to provide feedback to their team

•Participate in the interviewing and hiring process

•Participate in appraising performance, rewarding and disciplining employees

•Review employee timecards for accuracy for approval

•Analyze performance and operational data to identify trends

•Mentor the collections team, ensuring adherence to servicing policies and procedures

•Compliance with company policies, procedures, and regulatory requirements, including the Fair Debt Collection Practice Act.

•Negotiations with borrowers to establish viable payment arrangements.

•Review accounts under modification agreements to ensure compliance.

•Handle escalated customer inquiries and complaints in a professional and timely manner.

Skills and Qualifications

•Bachelor’s degree in finance, management

•Minimum of 2 years management experience, in a call center environment, preferably in auto collections

•Knowledge of management principles and familiarity with company products, services, and policies.

•Strong coaching and leadership skills, ability to motivate employees

•Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

•Proficient in MS Office: Word, Outlook, and Excel

•Highly skilled in negotiations

•Strong written and oral communication skills.

•Shows great care and attention to detail.

•The ability to adapt to change easily.

•Ability to take ownership for meeting individual, team and departmental goals

•Bilingual (Spanish) is a plus

Job Type: Full-time

Benefits:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Ability to Commute:

Carrollton, TX 75006 (Required)

Ability to Relocate:

Carrollton, TX 75006: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

system manager call center jobs in dallas, tx

Collections Manager

Call Center Manager

Scheduler - Remote

Correspondence Team Manager, Client Service Center

Distribution Center - Operations Manager

Global Security Operations Center (GSOC) Manager

Multi-Tenant Data Center (MTDC) Facilities Account Manager - West & Gulf Region

System Manager Call Center

Supv Customer Success Interaction Services US

Supervisor, Customer Relations

Customer Guide Engagement Specialist

Help Desk Analyst

Building Engineer

Account Executive - End User Sales

Journeyman Electrician

Overstaff Financial Services Representative (Bilingual)

Collections Specialist

Financial Services Representative (Bilingual)

Project Manager I - Electrical Manufacturing

Mechanical Assembly Lead Hand

I want to receive the latest job alert for system manager call center in dallas, tx

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