Top 738 Technical support agent Jobs in Dallas, Tx

Technical Support Agent
Cirrus Systems, Inc. —Dallas, TX
- $21 - $24 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Special Agent: Cybersecurity/Technology Expertise
Federal Bureau of Investigation —Dallas, TX
- $103,326 - $133,200 a year
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
1d
Coverage Senior Certified IV Admixture Technician - Dallas and Fort Worth, Texas Regions
Texas Oncology —Dallas, TX
- Mid-level
- 3 years
- High school diploma or GED
- Wellness program
- Disability insurance
Home Inspector
Super Inspector —Dallas-Fort Worth, TX
- $75,000 - $165,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Residential
- Health savings account
- Disability insurance
Pharmaceutical Facility Maintenance Specialist
Rx Relief —Plano, TX
- $30 - $35 an hour
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
6d
Senior ASIC Design and Development Engineer
Acara Solutions —Dallas, TX
- Up to $127 an hour
- Call employer
- Background check
- 5 years
- Engineering
Quick Apply
Assistant Controller
Confidential —Dallas, TX
- $105,000 - $115,000 a year
- Full-time
- CPA
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Senior Java & AI Engineer | AI Agent Development
Resolution Technologies —Plano, TX
- Computer Science
- 8 years
- AWS
13d
Underwriter OR Underwriting Specialist, Construction Casualty
Zurich Insurance Company Ltd. —Addison, TX
- $62,900 - $130,300 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Flexible schedule
Staff Commissioning Engineer, Electrical
Crusoe —Dallas, TX
- $136,000 - $165,000 a year
- Full-time
- 7 years
- Construction site
- Travel
- Commuter assistance
- Paid parental leave
Quick Apply
Staff Commissioning Engineer, Mechanical
Crusoe —Dallas, TX
- $140,000 - $165,000 a year
- Full-time
- 7 years
- Construction site
- Travel
- Commuter assistance
- Paid parental leave
Quick Apply
NPD Generalist - Nurse Educator Labor & Delivery and Post Partum
Methodist Health System —Dallas, TX
- Full-time
- Acute care
- Nursing
- RN License
7d
Staff Engineer, AI & Agentic Development
DKKD Staffing —Dallas, TX
- $200,000 - $225,000 a year
- Full-time
- Hybrid work
- System design
- 3 years
- SQL
Data Architect
System One —Plano, TX
- $150,000 - $180,000 a year
- Hybrid work
- Computer Science
- Salesforce
- DevOps
- Health insurance
- Dental insurance
Quick Apply
1d
Executive Underwriter OR AVP, Underwriting Director Construction Casualty
Zurich Insurance Company Ltd. —Texas
- $105,200 - $227,900 a year
- Full-time
- Remote
- 3 years
- High school diploma or GED
- Senior level
Staff Commissioning Engineer
Crusoe —Dallas, TX
- $136,000 - $165,000 a year
- Full-time
- 7 years
- Construction site
- Travel
- Commuter assistance
- Paid parental leave
Quick Apply
FBI Special Agent: Information Systems & Process Management Expertise
Federal Bureau of Investigation —Dallas, TX
- $103,236 - $133,200 a year
- Full-time
- Doctoral degree
- Mid-level
- Master's degree
1d
Senior MEP Project Manager, Data Centers
Suffolk Construction Company, Inc. —Wilmer, TX
- Full-time
- Construction site
- Bachelor of Science
- Engineering
- Commuter assistance
- Fuel card
Senior Data Architect
Hilti —Plano, TX
- Computer Science
- Salesforce
- DevOps
- Health insurance
- Dental insurance
Service Desk Agent-Technical Support
Workforce Opportunity Services —Farmers Branch, TX
- $19 an hour
- Weekends as needed
- Hybrid work
- Office
- Windows
- Microsoft Office
- Paid holidays
- Health insurance

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technical support agent jobs near dallas, tx

Technical Support Agent

Cirrus Systems, Inc. -
Dallas, TX

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Job Details

Full-time
$21 - $24 an hour

Qualifications

Customer returns handling
High school diploma or GED

Full Job Description

The Role

Cirrus is actively looking to build a world-class support team - come be part of the journey! If you are self-motivated, a problem solver can stay ahead of deadlines, and be a team player, continue reading.

The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless product experience. They are responsible for diagnosing and resolving product issues.

Cirrus Core Values: What we look for in a teammate.

Bring Passion: We take pride in our work and bring our BEST to all interactions with our customers and teammates. We encourage rigorous discourse to improve the customer experience each and every day.

Remove Friction: Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared towards making things easier. Be bold! Don't settle for "That's just the way it is."

Quality: Quality isn’t a catchall phrase. It is an action plan that requires hard work and focus to achieve. Step by step we strive to build quality into everyday processes and products to achieve our collective success.

Respect: An individual who communicates and conducts themselves in a polite and positive manner, and encourages others around them to do the same; without judgment of peers regardless of rank, position, age, gender, or race.

Winning Takes a Team: Show genuine commitment, be flexible, get involved, be reliable, help and support others, and move our company forward.

Innovate Every Day: Have the courage to challenge what is perceived as conventional or typical. Be observant of surroundings and outspoken about ideas and changes that will positively impact people

Responsibilities

Receive, assign, and manage support requests via phone or email
Talk with customers to resolve issues through a series of actions
Follow support processes to identify and resolve level 1 support issues
Follow the escalation process to push complex issues to level 2 support
Accurately process and record call transactions using support ticketing software
Track tickets through the support process until completion, including appropriate follow-up
Create orders for replacement parts and track returns to ensure that parts are returned per warranty guidelines
Align performance to assigned KPI goals individually and for your team
Perform additional duties as assigned

Skills and Qualifications

Strong organizational skills, problem-solving, and attention to detail
Exceptional phone etiquette
The ability to manage multiple priorities and be comfortable working under pressure
Self-motivated and able to work in a team environment
Ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions
A basic knowledge of software and hardware for personal computers and smartphones
A technical mindset with a passion to learn about and understand our product
Excellent written and verbal communication skills to deal effectively with internal and external contacts
Knowledge of customer service principles and practices
Ability to learn new skills, software, hardware, and repair processes
Innovative thinker who is positive, proactive, and readily embraces change

Education and Experience

High school diploma or equivalent required
Customer Service/Support, Communications, or electronics field a plus

Physical Requirements

Must be able to sit for long periods of time
Position requires use of headset/microphone
Ability to lift, carry, and move up to 50 lbs

Compensation

Hourly, non-exempt

Apply Now

Refine Your Search

technical support agent jobs in dallas, tx

Technical Support Agent

Special Agent: Cybersecurity/Technology Expertise

Coverage Senior Certified IV Admixture Technician - Dallas and Fort Worth, Texas Regions

Home Inspector

Pharmaceutical Facility Maintenance Specialist

Senior ASIC Design and Development Engineer

Assistant Controller

Senior Java & AI Engineer | AI Agent Development

Underwriter OR Underwriting Specialist, Construction Casualty

Staff Commissioning Engineer, Electrical

Staff Commissioning Engineer, Mechanical

NPD Generalist - Nurse Educator Labor & Delivery and Post Partum

Staff Engineer, AI & Agentic Development

Data Architect

Executive Underwriter OR AVP, Underwriting Director Construction Casualty

Staff Commissioning Engineer

FBI Special Agent: Information Systems & Process Management Expertise

Senior MEP Project Manager, Data Centers

Senior Data Architect

Service Desk Agent-Technical Support

I want to receive the latest job alert for technical support agent in dallas, tx

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