ROLE PURPOSE
A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests expectations.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
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Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
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Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.
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Promptly and accurately takes food and beverage requests from Guests.
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Ensures expedient service of food and beverages to the Guest.
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Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
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Learn TGIF menu and beverages, expertly recommends and upsells on items.
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ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
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Follows all Fridays Service Style Standards.
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Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.
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Practices conversational ordering by mentioning current promotional features.
KEY DECISIONS
Influences:
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Guest experience
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Exercising standards of Responsible Service of Alcohol
MEASURES OF SUCCESS
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Consistently fulfill the Key Responsibilities and Accountabilities above
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Service Strength Code rating meets/exceeds company standards
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Guest satisfaction scores
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Meeting all key metrics outlined on the myPerformance scorecard
QUALIFICATION REQUIREMENTS
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Must be able to deliver plates and food and clear tables
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Must be able to lift up to 30 lbs.
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Must be able to hear well amongst loud background noise
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Must be dressed neatly and well groomed in company approved uniform at all times
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Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
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Must be able to calmly respond to angry Guests and notify a Manager
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Must be able to read and write notes to hearing impaired Guests
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Must be able to read menus to sight-impaired Guests
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Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request
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Must be able to read and write ? Must be able to stand and walk during entire shift
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Must be able to reach, bend, stoop and wipe counters/tables
COMPETENCIES PASSION FOR THE GUEST Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs.
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Creates a strong first impression promptly greeting Guests.
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Pays attention to details; remembers names and favorites of regular Guests.
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Makes a difference in the guest experience by personalizing service to exceed guest expectations.
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Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated.
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Makes the bar an attractive and exciting place to visit.
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Establishes a strong rapport with all Guests to create Fridays fans and repeat business.
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Shows awareness of Guest needs and expectations; prevents problems before they occur.
COMMUNICATION Keeps the lines of communication positive, open and productive.
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Communicates in an open, sincere manner to build rapport with Guests and Team Members.
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Shares information with others to raise awareness of potential needs and concerns.
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Keeps interaction positive and productive; avoids conveying negative messages.
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Responds positively to conflict situations and works to find appropriate solutions.
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Listens carefully and attentively to others without interrupting.
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Asks thoughtful questions to ensure proper understanding of the message being conveyed.
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Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.
FLAIR & SALESMANSHIP Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience.
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Demonstrates a unique, lighthearted style that is personal and memorable.
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Listens carefully to Guests needs and suggests add-ons accordingly.
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Possesses a contagious energy that translates to Guests and Team Members.
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Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations.
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Grows the business and expertly upsells menu items where appropriate.
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Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed.
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Enthusiastically promotes the TGI Fridays brand and menu items.
RELIABILITY & ACCOUNTABILITY Works hard, carefully follows direction and established guidelines, and delivers quality results.
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Consistently arrives to work prepared and ready for the shift.
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Ensures all responsibilities are fulfilled before ending his/her shift.
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Makes him/herself available to take on additional shifts and/or responsibilities.
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Sets the standard by adhering to established rules and guidelines.
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Organizes his/her tasks in order of priority to ensure timely and thorough completion.
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Admits mistakes and takes prompt action to correct them.
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Holds self and others accountable for delivering consistent quality results.
FLEXIBILITY & STRESS TOLERANCE Knows that anything can and will happen and is willing to mix things up anyway.
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Responds quickly to changing needs and adapts as necessary to meet new challenges.
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Displays a positive, confident attitude for tackling new challenges and initiatives.
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Handles multiple tasks without becoming visibly overwhelmed or flustered.
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Easily adjusts to meet changing demands and new responsibilities.
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Promptly anticipates and reacts to potential Guest needs and problems.
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Dives into peak service situations with energy and ease.
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Responds calmly to problems and controls emotional reactions.
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Handles him/herself in a professional manner at all times.
TEAMWORK & COLLABORATION Fuels an environment where everyone pitches in and gets along.
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Recognizes the importance of working together to accomplish goals.
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Actively promotes cooperation, respect, and acceptance of all Team Members.
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Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
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Takes on additional responsibilities to ensure proper coverage during rush periods.
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Reaches out to Team Members when necessary to ensure timely completion of all tasks.
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Takes advantage of opportunities to set an example for new or inexperienced Team Members.
Brand: TGI Fridays
Address: B-10 Dallas-Fort Worth Intl Airport Dallas , TX - 75263
Property Description: 852-TGI Fridays - DFW Airport B-10, TX
Property Number: 852
