About Us
We’re building what comes next.
Memory Ventures is a 15-year-old company headquartered in Fishers, Indiana, built around a mission to empower people to preserve, store, create, and share their best moments and memories. We’ve built and elevated exceptional brands across direct-to-consumer ecommerce, fulfillment, and B2B services, and our portfolio has been recognized among the fastest-growing companies in the U.S., including two appearances on the Inc. 500 list and two on the Deloitte Fast 500.
But we’re not slowing down.
This year alone, our brands are selling millions of products directly to consumers. We recently opened our third fulfillment warehouse, are rapidly expanding Victory Lane Solutions (VLS), our 3PL business, and launched Pivotal, our proprietary warehouse management system.
We’re established enough to have the resources and experience to move fast—but entrepreneurial enough to keep questioning how things are done.
Always growing. Always evolving. Always improving.
This Is Bigger Than Running a Warehouse
We’re looking for someone to take ownership of our Texas operation while helping us build the systems, processes, and standards that will shape VLS as we grow.
Texas is new, which means there is a lot to build. But you won’t be expected to figure it all out alone—or simply create a Texas playbook and hand it to everyone else.
You’ll work collaboratively with leadership and teams across our locations to develop processes, solve problems, establish best practices, and determine what great operations should look like as we scale. The goal is to build a consistent, scalable operating model together—not simply replicate one location across the country.
You’ll also have the opportunity to help build out Pivotal, our proprietary WMS, and shape a system that grows and adapts with the business. We built Pivotal because we don’t want our technology to constrain how we operate. We want it to evolve alongside us, enabling us to operate better, faster, and smarter.
The best idea wins today. It may evolve tomorrow.
We challenge assumptions, welcome better ideas, and are willing to change something that works when there’s a better way forward.
A Chance to Make an Impact
We’re looking for someone who sees opportunity everywhere.
Someone who notices an inefficient process, asks why it works that way, and starts planning how to make it better. Someone who takes ownership, uses good judgment, stays positive when things get difficult, and is energized by figuring things out rather than waiting for someone else to solve them.
We believe great leaders create clarity, lead by example, take ownership, and make the people around them better. We give our leaders the context, direction, and freedom to do their best work. Understand what we’re trying to accomplish, why it matters, and where the boundaries are—and then have the freedom to determine the best way to get there.
And we want to hear from you.
Tell us what you’ve built. Tell us about a problem you solved. Tell us about something you improved because you knew there was a better way. Tell us what you would want to tackle here.
This role gives you the opportunity to take real ownership, work closely with leadership, help shape how we operates nationally, contribute to the evolution of Pivotal, develop your team, and grow alongside a company that is still building.
If you’ve been looking for the opportunity to take on more, make a meaningful impact, and build something extraordinary, we’d love to meet you.
Key Responsibilities
1. Warehouse Operations & Execution
- Oversee daily inbound, outbound, kitting, and returns operations to ensure client SLAs are met safely, accurately, and on time.
- Schedule and coordinate inbound and outbound freight, working directly with carriers and stakeholders to ensure efficient dock flow and shipment execution.
- Plan, implement, and adjust daily labor schedules and workflows to meet operational demands.
- Assign tasks, set priorities, and monitor productivity to ensure service level compliance.
- Track, analyze, and report key operational metrics including productivity, service levels, and accuracy.
- Ensure compliance with company policies, warehouse guidelines, regulations, and safety standards.
- Assist in establishing foundational operational processes, workflows, and performance standards for a growing startup facility.
2. Labor Management & Cost Control
- Maintain accountability for daily labor performance and efficiency.
- Manage staffing levels, overtime, and workflow allocation to protect target labor margins.
- Review and approve payroll hours for accuracy within designated payroll periods (1–15th, 16–31st).
- Conduct time studies for new clients, special projects, and operational changes to support accurate labor modeling.
- Support margin performance by operating within established pricing structures and identifying efficiency opportunities.
3. Inventory & Supply Management
- Oversee inventory accuracy for all client products, including cycle counts, reconciliation, and discrepancy resolution.
- Maintain strong inventory control practices to minimize shrink and protect profitability.
- Oversee supply planning and ordering of packaging materials and warehouse consumables.
- Support warehouse layout design and space optimization as the facility scales.
- Monitor stock levels to ensure uninterrupted operations.
4. Client Onboarding & Account Support
- Design workflows and space allocation for new accounts to ensure seamless integration into existing operations.
- Serve as an operational point of contact for client-related matters and issue resolution.
- Support invoicing accuracy by verifying operational data and completed services.
5. Team Leadership & Development
- Directly supervise warehouse staff, setting clear expectations for productivity, safety, and professionalism.
- Conduct coaching, performance feedback, and corrective action when necessary.
- Support hiring, onboarding, cross-training, and employee development initiatives.
- Help build and shape team culture within a growing startup operation.
- Participate in staffing plan development as volume and client base expand.
6. Facility & Process Optimization
- Maintain a clean, organized, and safe warehouse environment.
- Identify process gaps and implement continuous improvement initiatives.
- Assist in scaling operational infrastructure to support growth in volume and new client acquisition.
- Collaborate cross-functionally to support business objectives and expansion initiatives.
Qualifications
- 3+ years of supervisory or management experience in a warehouse, fulfillment, or manufacturing environment.
- Experience operating in a startup or high-growth environment preferred.
- Strong leadership and team development skills.
- Demonstrated experience managing labor performance and operational efficiency.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency with standard business software.
- Forklift experience or willingness to become certified.
Desired Attributes
- Bilingual (English/Spanish) preferred.
- Experience conducting time studies and supporting operational pricing models.
- Comfortable building structure in an evolving environment.
- Solutions-oriented mindset with a focus on efficiency and continuous improvement.
- Strong interest in long-term growth and advancement.
- Proficiency with warehouse management systems.
Reporting Structure
Reports to the Director of Operations.
Schedule: Monday – Friday, 6:30 am - 3pm, with overtime as needed.
Job Type: Full-time
Pay: Up to $48,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
