Top 30 Application support analyst Jobs in Dallas Fort Worth Tx

Application Support Analyst
FleetPride, Inc. —Irving, TX
- Weekends as needed
- Salesforce
- Mid-level
- Bachelor's degree
Quick Apply
Application Support Analyst
University of North Texas - Dallas —Dallas, TX
- Full-time
- Computer Science
- Office
- 3 years
2d
Junior Cyber Analyst (Early Careers Program)
Darktrace —Dallas, TX
- $65,000 a year
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Commuter assistance
- Paid parental leave
Apps Dev Tech Lead Analyst - Vice President
Citi —Irving, TX
- $125,760 - $188,640 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Sr. Product Support Analyst
McKesson —Irving, TX
- $28 - $30 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Wellness program
- Employee stock purchase plan
GIS Analyst
Purple Land Management —Dallas, TX
- Urgently hiring
- Hybrid work
- Mid-level
- Office
- Databases
Data Analyst - Production Support (DWH Ops)
SHIRO Technologies Inc —Addison, TX
- Contract
- Computer Science
- Bachelor of Science
- Mid-level
Quick Apply
Business Analyst, Consumer Experience
Texas Capital Bank —Richardson, TX
- Full-time
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Paid holidays
Transportation Billing & Data Analyst
Oxychem —Dallas, TX
- Full-time
- Mid-level
- Residential
- Analysis skills
Business Intelligence Sr Analyst
CBRE —Dallas, TX
- Full-time
- 5 years
- Bachelor of Science
- Office
Investor Services Analyst
Sixth Street —Dallas, TX
- Full-time
- Mid-level
- Office
- Bachelor's degree
7d
Sr Payroll Analyst
Resideo —Irving, TX
- $39.94 - $67.99 an hour
- Full-time
- Hybrid work
- Oracle
- 5 years
- Research
Business Analyst
Berry Appleman & Leiden LLP —Richardson, TX
- Email
- Writing skills
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Line of Business Engineering Data Analyst
Lockheed Martin Corporation —Fort Worth, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid jury duty
- Paid holidays
Senior Systems Analyst
Meriplex Solutions —Dallas, TX
- Azure
- Mid-level
- Scripting
Quick Apply
Principal Systems Analyst
Fidelity Investments —Westlake, TX
- Full-time
- Hybrid work
- Azure
- Java
- SQL
Epic Certified Willow Ambulatory Analyst 6341788
Accenture —Irving, TX
- $52 - $56 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- US work authorization
- Disability insurance
- Health insurance
Programmer Analyst
SigmaSoft —Dallas, TX
- Mid-level
- Office
- Mentoring
- Disability insurance
- Health insurance
Senior Business Analyst - Enterprise Systems
Corgan —Dallas, TX
- Full-time
- Computer Science
- 5 years
- Office
Sr. Financial Systems Analyst
American Heart Association —Dallas, TX
- Full-time
- Oracle
- 5 years
- Office
- Wellness program
- Paid holidays

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Application Support Analyst

FleetPride, Inc. -
Irving, TX

Quick Apply

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

The Application Support Analyst will be responsible for production support service to users of applications within the business and enabling needed business processes to be successful. The Analyst will be a key production resource supporting BY WMS system. This position is responsible for providing the highest quality application production support to business partners. The primary duty is to handle ITSM, ServiceNow tickets, incoming queries, tickets, and help with requests from end users. The candidate will be responsible for taking detailed notes of the problem the user is experiencing, determining steps they can take to resolve the issue, and managing the flow of incoming incidents/requests, SLA, and best practices.

Essential Tasks

Work with the Onshore and Offshore team members to track the work on a daily/weekly basis.
Come with experience in Production Support and share ideas on areas of improvement.
Good knowledge of working with Service Now, reporting via Service Now.
Ensuring the incidents and Service requests are addressed within the defined SLA’s.
Receives and handles incoming issues for applications following agreed procedures.
Provides application production support for core applications that support the business including BY WMS, iSeries, Salesforce, Boomi, etc.
Logs incidents and service requests and maintains relevant records.
Identifies and classifies incident types and service interruptions.
Records incidents cataloging them by symptoms and resolution.
Acts under guidance to record and track reliability data for our services.
Escalates complex or unresolved incidents to Level 3 Application support.
Systematically interprets user problems and identifies solutions and possible side effects.
During change, acts systematically to respond to the day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
Maintains records, informs users about the process, and advises relevant persons of actions taken.
Provides first line investigation, triage and diagnosis and promptly allocates unresolved issues as appropriate.

Responsibilities

Support, monitor, test and troubleshoot user and system related application and software productions problems. Escalates as appropriate.
Performs daily ticket analysis and maintenance. Follows up on requests and annotates tickets as appropriate with progress and status. Ensure the requestor stays informed.
Responsible for communicating, promoting, and adhering to IT standard operating procedures (SOP).
Analyze user needs, problem-solving and reach acceptable solutions.
Identify gaps in systems and processes that would cause incorrect data and performance issues.
Provide Level 1/2 support for the platform and applications, escalate issues according to guidelines, and track to resolution.
Ability to be flexible and quickly adapt to a changing and fast-growing environment.
Always maintains a high level of system support and client satisfaction to end-users.
Champion the adoption of self-service analytic tools and reporting environments

General Attributes

Must be detail oriented, organized, service oriented and responsible.
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Understanding the implication of new information for both current and future problem-solving and decision-making.
Able to motivate themselves and a team to work together in the most efficient manner.
Able to perform effectively with supervision, either independently or as a team member.
Comprehensive knowledge of supported applications and improving processes.
Able to maintain confidentiality of information and systems.
Must be available and willing to work on weekends and holidays as we determine are necessary or desirable to meet business needs.
Excellent interpersonal, written, and oral communication skills required.
Strong customer service, presentation skills and require a high level of adaptability.
Able to execute other duties as assigned.

Minimum Qualifications

Education

Bachelor’s degree in relevant technical field preferred.

Professional Experience/Competencies

3 - 4 years of Applications/system/technical support experience related to hands-on practices and processes
Experience with industries such as distribution and supply chain preferred.
Strong troubleshooting/problem solving skills.
Professional communication and customer service skills, both written and oral, are a must.
Strong organizational skills with a keen ability to prioritize and multi-task.
3+ years of experience with supporting users, remote and local, in an environment with more than 100 users.
Ability to focus on issues and collaborate with IT & business partners.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Quick Apply

Refine Your Search

application support analyst jobs in dallas fort worth tx

Application Support Analyst

Application Support Analyst

Junior Cyber Analyst (Early Careers Program)

Apps Dev Tech Lead Analyst - Vice President

Sr. Product Support Analyst

GIS Analyst

Data Analyst - Production Support (DWH Ops)

Business Analyst, Consumer Experience

Transportation Billing & Data Analyst

Business Intelligence Sr Analyst

Investor Services Analyst

Sr Payroll Analyst

Business Analyst

Line of Business Engineering Data Analyst

Senior Systems Analyst

Principal Systems Analyst

Epic Certified Willow Ambulatory Analyst 6341788

Programmer Analyst

Senior Business Analyst - Enterprise Systems

Sr. Financial Systems Analyst

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