Top 6 Senior customer service representative Jobs in Dallas Ga

Customer Care Associate II - USABlueBook- Atlanta, GA
HD Supply —Atlanta, GA
- Full-time
- Spanish
- English
- Research
Senior Patient Intake Specialist
AICA Orthopedics, P.C. —Marietta, GA
- Full-time
- Spanish
- HIPAA
- English
- Paid holidays
- Health insurance
Quick Apply
Senior Director, Global Client Success
PRGX Global, Inc —Atlanta, GA
- Full-time
- Product management
- US work authorization
- Ability to sit for extended periods
Quick Apply
8d
Sr. Technical Services Representative
LATICRETE International, Inc. —Cartersville, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
7d
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Cartersville, GA
- $36,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance
9d
Senior Manager - Customer Experience
CarMax Business Services, LLC —Kennesaw, GA
- $104,600 - $167,400 a year
- 8 hour shift
- Management
- Marketing
- 5 years
- Paid jury duty
- Paid holidays

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Customer Care Associate II - USABlueBook- Atlanta, GA

HD Supply -
Atlanta, GA

Apply Now

Job Details

Full-time

Qualifications

Research

Full Job Description

Preferred Qualifications

Previous customer service experience.
Bilingual in English and Spanish.

Career Level Dimensions
Typical Training/Experience  HS Diploma or GED strongly preferred. Specialized skills training/certification may be
required. Generally 2-5 years of experience in area of responsibility.
Problem Complexity  Refers complex, unusual problems to supervisor.
Autonomy  Under general supervision, exercises some judgment in accordance with well-defined
policies, procedures, and techniques. Work typically involves regular review of output by
a senior coworker or supervisor.
Leadership  None.
Environmental Job Requirements
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare
occasions there may be a need to move or lift light articles.
 No travel required.

Job Summary

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues.

Major Tasks, Responsibilities, and Key Accountabilities

Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Resolves customer issues including issuance of credit concessions.
Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base.
Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors.
Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Understands and supports compliance issues if required for assigned customer base.

Nature and Scope

Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply Now

Refine Your Search

senior customer service representative jobs in dallas ga

Customer Care Associate II - USABlueBook- Atlanta, GA

Senior Patient Intake Specialist

Senior Director, Global Client Success

Sr. Technical Services Representative

Sr. Consumer Loan Specialist - Sales Customer Service

Senior Manager - Customer Experience

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