Top 48 Call center supervisor Jobs in Dallas Tx

Collections Manager
Arra Finance —Carrollton, TX
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Health savings account
- AD&D insurance
Quick Apply
CSR/Dispatch Manager
Dallas Plumbing —Dallas, TX
- From $65,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
3d
Customer Service Supervisor
Serenity Mental Health Centers —Irving, TX
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Manager, Life Co. Acquisition
USAA —Plano, TX
- $90,310 - $162,550 a year
- Hybrid work
- Military
- Research
- Office
- Paid holidays
- Health insurance
Customer Care Supervisor, PSA
Collectors —Plano, TX
- $67,535 - $79,453 a year
- Email
- 6 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Customer Care Project Manager
JCPenney —Dallas, TX
- $81,000 - $135,000 a year
- Microsoft Excel
- Mid-level
- Analysis skills
- Store discount
- Paid holidays
12d
Supv Customer Success Interaction Services US
Mary Kay Inc —Dallas, TX
- Bilingual
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
Collections Manager
Obra Capital, Inc. —Carrollton, TX
- Full-time
- Spanish
- Mid-level
- Finance
Quick Apply
Manager, Customer Service I
Chewy —Dallas, TX
- Full-time
- Mid-level
- Travel
- Mentoring
Customer Care Supervisor
Culligan Quench —Grapevine, TX
- $57,143 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Call Center Manager
Serenity Mental Health Centers —Farmers Branch, TX
- Pass drug screening
- HIPAA
- Criminal background check
- Paid holidays
- Health insurance
Quick Apply
Customer Care Red Alert Supervisor
Rooms To Go —Arlington, TX
- Full-time
- Mid-level
- US work authorization
- 2 years
- Disability insurance
- Health insurance
Member Support Supervisor
Serenity Mental Health Centers —Plano, TX
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
13d
Customer Care Unit (Call Center) Supervisor
American National Bank of Texas —Mesquite, TX
- Overtime
- Spanish
- Computer literacy
- Basic math
Quick Apply
4d
Customer Service Supervisor
Associa —Richardson, TX
- Mid-level
- 3 years
- Mentoring
4d
Call Center/Dispatch Manager
Total Air and Heat —Plano, TX
- $55,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
13d
Client Success Manager
DebtBlue LLC —Richardson, TX
- Spanish
- Mid-level
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Supervisor, Customer Retention
Rise Broadband —Irving, TX
- Weekends as needed
- Mid-level
- Residential
- Analysis skills
Quick Apply
Mortgage Collections Manager
BSI Financial Services —Irving, TX
- Full-time
- 5 years
- Computer literacy
- Research
- Paid holidays
- Disability insurance
Quick Apply
Manager, Customer Service II
Chewy —Richardson, TX
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science

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call center supervisor jobs near dallas tx

Collections Manager

Arra Finance
Carrollton, TX

Quick Apply

Job Details

Full-time

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Retirement plan

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Call center experience
Microsoft Office
Bachelor's degree
Call center management

Full Job Description

Arra Finance is a leading subprime auto-finance company which offers fast, simplified lending solutions for buyers and multiple compelling advantages for dealers. The company’s cutting-edge auto finance platform provides franchise and independent dealerships across the United States with auto financing solutions for used car buyers. Its scalable loan origination system and data warehouse provides dealers with access to finance solutions and enables them to facilitate auto sales for the dealership customers.

A collections manager is responsible for overseeing the collection operations and ensuring that they align with the business goals and delinquency measures. The collections manager also coaches and mentors the staff, develops new processes, and collaborates with internal and external stakeholders. The ideal candidate has experience in managing a high-performance team, strong negotiation and communication skills, and knowledge of industry trends and regulations.

Responsibilities

•Hire, train, and sustain high-performance teams through shared goals, shared leadership and clear role expectations

•Provide direction, measure performance, establish goals for on-site, remote and offshore team members

•Establish collection goals and metrics to ensure portfolio performance is maintained to organizational goal and standards

•Develop new processes for collections to achieve maximum productivity

•Present weekly, monthly, and quarterly reports on collections performance

•Keep abreast on industry trends, best practices, and regulations

•Collaborate with internal business and technology teams

•Resolve customer complaints in a respectful, compliant and effective manner

•Ensure staff is meeting the goals assigned and Key Performance Indicators (KPI)

•Review accounts in order to provide feedback to their team

•Participate in the interviewing and hiring process

•Participate in appraising performance, rewarding and disciplining employees

•Review employee timecards for accuracy for approval

•Analyze performance and operational data to identify trends

•Mentor the collections team, ensuring adherence to servicing policies and procedures

•Compliance with company policies, procedures, and regulatory requirements, including the Fair Debt Collection Practice Act.

•Negotiations with borrowers to establish viable payment arrangements.

•Review accounts under modification agreements to ensure compliance.

•Handle escalated customer inquiries and complaints in a professional and timely manner.

Skills and Qualifications

•Bachelor’s degree in finance, management

•Minimum of 2 years management experience, in a call center environment, preferably in auto collections

•Knowledge of management principles and familiarity with company products, services, and policies.

•Strong coaching and leadership skills, ability to motivate employees

•Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

•Proficient in MS Office: Word, Outlook, and Excel

•Highly skilled in negotiations

•Strong written and oral communication skills.

•Shows great care and attention to detail.

•The ability to adapt to change easily.

•Ability to take ownership for meeting individual, team and departmental goals

•Bilingual (Spanish) is a plus

Job Type: Full-time

Benefits:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Ability to Commute:

Carrollton, TX 75006 (Required)

Ability to Relocate:

Carrollton, TX 75006: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center supervisor jobs in dallas tx

Collections Manager

CSR/Dispatch Manager

Customer Service Supervisor

Manager, Life Co. Acquisition

Customer Care Supervisor, PSA

Customer Care Project Manager

Supv Customer Success Interaction Services US

Collections Manager

Manager, Customer Service I

Customer Care Supervisor

Call Center Manager

Customer Care Red Alert Supervisor

Member Support Supervisor

Customer Care Unit (Call Center) Supervisor

Customer Service Supervisor

Call Center/Dispatch Manager

Client Success Manager

Supervisor, Customer Retention

Mortgage Collections Manager

Manager, Customer Service II

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