Top 591 Cloud support associate Jobs in Dallas Tx

Customer Care Specialist
UWorld, LLC —Coppell, TX
- Weekends as needed
- Mid-level
- Windows
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
Records Management Associate (Remote)
Education View Magazine —Dallas, TX
- $45,000 - $65,000 a year
- Full-time
- Remote
- Google Workspace
- High school diploma or GED
- Organizational skills
- Paid time off
- Opportunities for advancement
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7d
Supply Chain Business Systems Associate -
Dal-Tile —Dallas, TX
- Full-time
- Research
- Office
- Bachelor's degree
Quick Apply
8d
Associate People Experience Business Partner
PowerSchool Group LLC —Dallas, TX
- $67,300 - $84,100 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Wellness program
- Health savings account
Associate Cybersecurity Analyst
GM Financial —Irving, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Tuition reimbursement
- 401(k) matching
6d
Associate, Data Engineering
Bank OZK —Dallas, TX
- Full-time
- Microsoft Outlook
- Customer service
- Writing skills
- Dental insurance
- Paid time off
IT Support & Business Systems Analyst
Goliath —Richardson, TX
- Weekends as needed
- Computer Science
- Mid-level
- Windows
- Health savings account
- Dental insurance
Quick Apply
7d
Human Resources & Training Associate
Celestica —Richardson, TX
- Google Workspace
- Office
- Bachelor's degree
Supply Chain Business Systems Associate
Mohawk Industries —Dallas, TX
- Research
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
12d
Corporate Systems Administrator
Omni Hotels & Resorts —Dallas, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
14d
Associate Architect
Aligned Data Centers, LLC —Plano, TX
- Full-time
- Research
- Mid-level
- Travel
- Health savings account
- Paid holidays
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Senior Cloud Support Engineer
Crusoe —Dallas, TX
- $130,000 - $155,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Commuter assistance
- Paid parental leave
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Associate Software Engineer
Asure Software —Addison, TX
- $80,000 - $90,000 a year
- Full-time
- Azure
- Computer Science
- System design
- Health savings account
- Employee stock purchase plan
Quick Apply
Remote Accountant (Part-Time or Full-Time)
Supporting Strategies Careers —Dallas, TX
- $30 - $35 an hour
- Part-time
- Remote
- Mid-level
- Finance
- Analysis skills
AI Engineer
GEI Consultants —Dallas, TX
- $110,000 - $150,000 a year
- Full-time
- Mid-level
- 4 years
- Profit sharing
- Commuter assistance
Quick Apply
Senior Windows Engineer/Admin
Select Minds LLC —Dallas, TX
- $55 - $65 an hour
- Full-time
- Hybrid work
- Azure
- 8 years
- AWS
- Work from home
- Opportunities for advancement
Quick Apply
Telecom MSP Project Manager Remote
AireSpring —Dallas, TX
- $50,000 - $60,000 a year
- Full-time
- Remote
- Mid-level
- Organizational skills
- 1 year
Quick Apply
Network Administrator
Allruva Technology Services —Irving, TX
- Contract
- Computer Science
- Master's degree
- Bachelor's degree
Real Estate Investments Associate
QTS Data Centers —Irving, TX
- Email
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Wellness program
- Health savings account
Internal Auditor II
Jack Henry & Associates —Allen, TX
- $48,350 - $78,000 a year
- Hybrid work
- CPA
- PMP
- Research

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cloud support associate jobs near dallas tx

Customer Care Specialist

UWorld, LLC -
Coppell, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Computer operation
iOS support
iOS
Android support
Windows
Managing clients in a customer support role
Cloud service support
macOS
Customer support
Mobile devices

Full Job Description

Local candidates highly preferred!

UWorld has a full-time opening on our growing Customer Care team. Based in Dallas, Texas, we are seeking a Customer Care Specialist to serve as a primary point of contact for our end-users. Our users are students who are preparing for their high-stakes entrance & board examinations. They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns. Our Customer Care Specialists interact daily with our end-users predominantly via email (80%) and phone (20%), with the goal of first contact resolution. The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pursue a higher level of service excellence

Requirements

QUALIFICATIONS

Minimum Education:

Associate or Bachelor’s degree required

Minimum Experience:

2+ years of experience in a customer support/Customer Care role. Experience in SaaS, software support would be ideal
Technical support (web application, mobile apps, cloud) background

Knowledge, Skills, and Abilities:

Ability to listen and understand the end user's concern so that the best response is given

Ability to communicate clearly and concisely (and with proper spelling/grammar)
Must develop an in-depth understanding of UWorld’s products
Have the flexibility to work on some holidays and weekends, based on a rotating schedule
Working knowledge of Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems

JOB RESPONSIBILITIES:

Customer Issue Resolution:

Aim to have first contact resolution
Manage and resolve technical and product support requests from customers efficiently and accurately

Customer Service Excellence:

Display professionalism and empathy during all interactions with end-users
Be a problem solver and solution champion for end-users

Data Entry and Tracking:

Log and document common user issues accurately within the ticketing system (Freshdesk)
Collaborate in writing Knowledge base articles based on customer interactions

Consult and Collaborate:

Maintain interdepartmental communication in order to communicate end-user feedback to stakeholders

Benefits

Competitive compensation (contingent on experience)
Paid time off (based on sliding scale according to hire date and work hours)
Comprehensive benefits package (medical, vision, dental, life, disability)
401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment)
On-site group fitness classes & relaxed work environment

At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.

Quick Apply

Refine Your Search

cloud support associate jobs in dallas tx

Customer Care Specialist

Records Management Associate (Remote)

Supply Chain Business Systems Associate -

Associate People Experience Business Partner

Associate Cybersecurity Analyst

Associate, Data Engineering

IT Support & Business Systems Analyst

Human Resources & Training Associate

Supply Chain Business Systems Associate

Corporate Systems Administrator

Associate Architect

Senior Cloud Support Engineer

Associate Software Engineer

Remote Accountant (Part-Time or Full-Time)

AI Engineer

Senior Windows Engineer/Admin

Telecom MSP Project Manager Remote

Network Administrator

Real Estate Investments Associate

Internal Auditor II

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