Top 42 Emergency dispatcher Jobs in Dallas Tx

Emergency Dispatch Center Supervisor - 3rd Shift
Kings III Emergency Communications —Coppell, TX
- $25 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health savings account
11d
Police Dispatcher
Baylor Scott & White Health —Dallas, TX
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- Tuition reimbursement
911 Dispatch Trainee (Public Safety Communicator Trainee)
DFW International Airport —Dallas-Fort Worth, TX
- $28.16 an hour
- Weekends as needed
- Writing skills
- Pass drug screening
- No experience needed
911 Dispatcher (Public Safety Communicator)
DFW International Airport —Dallas-Fort Worth, TX
- $35.16 an hour
- Weekends as needed
- Writing skills
- Pass drug screening
- English
Dispatcher - Full-Time
City of Euless —Euless, TX
- $62,137 - $79,298 a year
- Full-time
- Entry level
Emergency Communications Officer
City of Irving Texas —Irving, TX
- $28.05 - $39.55 an hour
- 12 hour shift
- Background check
- Mid-level
- Residential
- Health insurance
Public Safety Dispatcher
City of Mesquite —Mesquite, TX
- $26.33 - $30.05 an hour
- Weekends as needed
- 18 years or older
- Management
- No experience needed
- Health savings account
- AD&D insurance
911 Public Safety Dispatcher- (HR Title: Communications Officer)
Southern Methodist University —Dallas, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Communications Specialist
City of University Park —University Park, TX
- $55,827.20 - $81,972.80 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Data entry
- Travel reimbursement
- AD&D insurance
911 DISPATCHER (FULL TIME)
City of Richardson, TX —Richardson, TX
- $55,579 - $77,192 a year
- Weekends as needed
- CPR Certification
- Writing skills
- English
911 Public Safety Dispatcher- Basic (HR Title: Communications Officer- Basic)
Southern Methodist University —Dallas, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
911 Communications Specialist, University Police
UT Southwestern —Dallas, TX
- $50,890 - $67,527 a year
- Full-time
- Customer service
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Opportunities for advancement
911 Public Safety Dispatcher
City of Lewisville, TX —Lewisville, TX
- $57,037 - $76,435 a year
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Health savings account
- AD&D insurance
4d
DISPATCHER
North Richland Hills City Hall —North Richland Hills, TX
- $57,133 - $71,441 a year
- Full-time
- High school diploma or GED
- Data entry
- Typing
- Paid holidays
- Disability insurance
Dispatch Associate
AMR —Arlington, TX
- Urgently hiring
- Computer literacy
- Writing skills
- English
Part-Time - 911 Dispatcher
City of Lancaster, TX —Lancaster, TX
- $2,057.60 a month
- Part-time
- Clean driving record
- High school diploma or GED
- Data entry
Emergency Services Dispatcher
Highland Springs by Erickson Senior Living —Dallas, TX
- From $18 an hour
- Call employer
- 18 years or older
- Customer service
- Mid-level
- Health insurance
- Dental insurance
2d
Airport Communications Specialist (Aviation - Civil Service)
City of Dallas, TX —Dallas, TX
- $24.39 - $27.71 an hour
- Overtime
- Microsoft Outlook
- Mid-level
- Office
2d
Communications Officer
City of Rowlett, TX —Rowlett, TX
- $51,909.96 - $71,678.71 a year
- Weekends as needed
- Background check
- Clean driving record
- High school diploma or GED
- AD&D insurance
- Disability insurance
Call Taker
PRIORITY CARE TRANSIT EMS CENTRAL —Dallas, TX
- $20 an hour
- Weekends as needed
- High school diploma or GED
- Driver's License
- Computer skills
- Employee discount
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Emergency Dispatch Center Supervisor - 3rd Shift

Kings III Emergency Communications -
Coppell, TX

Apply Now

Job Details

Full-time
$25 an hour
11 days ago

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Employee discount
Referral program

Qualifications

Customer communication
Managing teams in a customer support role
Employee relationship building
Dispatching
Supervising experience
Data interpretation
Call center management

Full Job Description

The Role: Emergency Dispatch Shift Supervisor - 3rd Shift

Who You Are: You're an experienced Shift Supervisor able to manage the day-to day operations of emergency dispatchers, ensuring all emergency calls are handled promptly, correctly, and professionally. You enjoy developing team members, handling escalations, and ensuring team objectives and goals are met. You're a pro at monitoring customer service calls to observe employee demeanor, technical accuracy, and conformity to company policy and procedures. You provide coaching and feedback to agents and capturing feedback on the success of the team and the queue support to communicating with leadership and identify areas of improvement as well as reward and recognition opportunities.

Who We Are: Established in 1989 Kings III is a growing, dynamic company. We’re a five-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2024. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You’ll Do:

Ensure all Dispatch Center metrics are met and maintained
Utilize software to enhance development of direct reports
Monitor customer service calls to observe employee demeanor, technical accuracy, and conformity to company policy and procedures
Provide coaching and feedback to agents
Serve as a driving force to help achieve "best in class" service levels by helping to identify areas of improvement and assisting in implementing new methods for providing effective solution
Build and maintain a high performing team
Ensure the team is meeting or exceeding all goals including service level, abandonment rate, quality, and attendance
Coach and mentor employees as well as maintaining monthly performance reviews
Develop and drive improvement initiatives
Communicate effectively within work groups and team meetings
Read and analyze reports
Understand and enforce call center policy and procedures
Maintain confidentiality

What You’ll Bring:

High school diploma or equivalent
A minimum of 3 years of call center or dispatch center supervisory experience
Ability to create and maintain a positive work environment
Ability to multitask and manage changing problems in a fast paced, multi-skill team
Ability to defuse escalated situations
Excellent time management skills
Demonstrated ability to identify and understand issues, resolve customer inquiries, and develop appropriate solutions quickly and effectively
Detail orientated – must be able to determine facts to document accurately and concisely
Ability to multitask, work well under pressure, prioritize, and meet deadlines
Strong decision-making and problem-solving skills
Good analytical skills as well as the ability to think strategically
Flexibility to work in a 24/7 call center, including weekends
Display excellent written and oral communication by effectively speaking and writing
Excellent customer service skills including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Display active listening skills
Excellent computer skills in addition to advanced Microsoft Word, Excel, and Outlook skills
Able to accurately type at least 45 words per minute

What We Do:

Our mission is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.

What’s in it for you:

Medical insurance with 1 HSA and 2 PPO plan options
Flex Spending Account (FSA)/Dependent Care FSA
Dental, vision, life, short- and long-term disability insurance
Critical illness and hospital indemnity plans
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
Wellness Program
Employee discount program
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance (a must!)
Team building, attendance at our annual kickoff each January, and other fun events
Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Apply Now

Refine Your Search

emergency dispatcher jobs in dallas tx

Emergency Dispatch Center Supervisor - 3rd Shift

Police Dispatcher

911 Dispatch Trainee (Public Safety Communicator Trainee)

911 Dispatcher (Public Safety Communicator)

Dispatcher - Full-Time

Emergency Communications Officer

Public Safety Dispatcher

911 Public Safety Dispatcher- (HR Title: Communications Officer)

Communications Specialist

911 DISPATCHER (FULL TIME)

911 Public Safety Dispatcher- Basic (HR Title: Communications Officer- Basic)

911 Communications Specialist, University Police

911 Public Safety Dispatcher

DISPATCHER

Dispatch Associate

Part-Time - 911 Dispatcher

Emergency Services Dispatcher

Airport Communications Specialist (Aviation - Civil Service)

Communications Officer

Call Taker

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