Top 62 Help desk analyst Jobs in Dallas Tx

IT Service Desk Supervisor
GTS Technology Solutions —Dallas, TX
- $73,000 - $78,500 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS
Methodist Health System —Dallas, TX
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING
Methodist Health System —Dallas, TX
- Full-time
- 5 years
- System design
- Project management
Application System Analyst Senior - HIM
Christus Health —Irving, TX
- 8 hour shift
- Travel
- Mentoring
- Organizational skills
13d
Cadence & Hello World Epic Analyst 5K Sign-On Bonus
Methodist Health System —Dallas, TX
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
Desktop Support Analyst - Irving, Texas (Hybrid)
Reprise Financial —Irving, TX
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Office
- Paid parental leave
- Health savings account
Quick Apply
8d
Help Desk Analyst
Balfour Beatty —Dallas, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
6d
Help Desk Analyst
Community Options, Inc. —Dallas, TX
- From $50,000 a year
- Full-time
- Office
- Windows
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
6d
IT Support Analyst
Harmony Bank —Garland, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9d
IT Service Desk Analyst - Hybrid Role (Dallas, TX or Florida)
Ernest Health —Mesquite, TX
- Full-time
- Remote
- Microsoft Outlook
- Word processing
- Mid-level
- Wellness program
- Health savings account
7d
Help Desk Analyst
Daisy Brand LLC —Dallas, TX
- Hybrid work
- Mid-level
- Office
- Windows
- Profit sharing
- Wellness program
Desktop Support Analyst II
Catalyst Corporate Fede —Plano, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Free parking
- AD&D insurance
Quick Apply
IT Operations Analyst - Sponsorship not Available
ViaOne Services —Dallas, TX
- $70,000 - $95,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Information System Analyst
City Credit Union —Dallas, TX
- $78,720 - $98,400 a year
- Full-time
- Office
- Windows
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
9d
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
PT - Computer Analyst, Tier 1
DALLAS THEOLOGICAL SEMINARY —Dallas, TX
- $18.26 an hour
- Part-time
- Classroom
- Mid-level
- Office
HELP DESK ANALYST
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
9d
EPIC Application Support Analyst I
Baylor Scott & White Health —Dallas, TX
- Word processing
- Bachelor's degree
- Organizational skills
- Health insurance
- Tuition reimbursement
9d
Business Systems Analyst I
Kenco Logistics —Lancaster, TX
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Health savings account
Quick Apply
7d
PT Computer Analyst, Tier 1
DALLAS THEOLOGICAL SEMINARY —Dallas, TX
- $18.26 an hour
- Part-time
- Classroom
- Mid-level
- Office

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help desk analyst jobs near dallas tx

IT Service Desk Supervisor

GTS Technology Solutions -
Dallas, TX

Quick Apply

Job Details

Full-time
$73,000 - $78,500 a year
14 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee stock ownership plan
Professional development assistance
Life insurance
Retirement plan

Qualifications

Managing technical support teams
Customer communication
Software troubleshooting
Managing teams in a customer support role
Team leadership
Coaching
De-escalation techniques
Conflict de-escalation
Incident Escalation
High school diploma or GED
Team development
Supervising experience
Continuous improvement
Incident management operations support
Customer support ticket management
Mentoring
Management reporting
Customer support
Process management
CompTIA A+
Ticketing system technical support
Help desk

Full Job Description

About Us

GTS Technology Solutions is an Employee-Owned (ESOP) company, established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, supporting state and local government agencies, education institutions (including K-12 and higher education), healthcare organizations, and private businesses.

Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.

Overview

We are seeking an experienced IT Service Desk Supervisor to support day-to-day service desk operations. This role is ideal for someone who thrives in a fast-paced support environment, is confident handling escalated technical issues, and enjoys coaching and guiding team members toward high-quality service delivery.

The Service Desk Lead will play a key role in maintaining service levels, improving processes, and ensuring consistent, customer-focused support experience.

Key Responsibilities

Collaborate with IT leadership to improve service quality and efficiency
Act as escalation point for complex service desk tickets and technical issues
Provide calm, professional support during high-priority incidents and user de-escalations
Coach and support service desk analysts to improve performance and consistency
Monitor and help manage SLA compliance, ensuring timely resolution of tickets
Assist with reporting on ticket trends, performance metrics, and service delivery KPIs
Identify recurring issues and support process improvement initiatives
Ask strong diagnostic questions to clarify user-reported issues and ensure accurate triage
Support documentation and knowledge article creation using structured knowledge practices
Participate in monthly on-call rotation for after-hours escalations

Required Skills & Experience

3+ years in a IT Service Desk or Technical Suppor Supervisor role
Prior experience in a lead, senior analyst, or mentoring/coaching capacity
Strong communication skills (written and verbal) with a focus on customer experience
Experience handling escalations and de-escalating frustrated users professionally
Solid understanding of IT service management processes and ticketing systems
Experience with SLA tracking and incident management practices
Strong problem-solving mindset and ability to stay resourceful under pressure
Basic Excel skills (reporting, filtering, pivot tables preferred)
Exposure to Power BI or reporting dashboards is a plus

Education & Certifications

High school diploma or equivalent required
CompTIA A+ Certification preferred
Understanding of IT Service Management (ITSM) or ITIL-based frameworks preferred
Familiarity with structured knowledge management practices such as Knowledge-Centered Service (KCS)
Understanding of IT service frameworks such as ITIL (Information Technology Infrastructure Library)

Other Requirements

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

All hiring decisions are made in compliance with EEOC guidelines. Background check information is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm employment eligibility of all newly hired employees. Employment is contingent upon successful verification of identity and legal authorization to work in the United States.

For more information about E-Verify, please visit the official E-Verify website.

Pay: $73,000.00 - $78,500.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Supervising: 1 year (Preferred)
Management reporting: 1 year (Preferred)
Help desk: 3 years (Preferred)
Software troubleshooting: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

help desk analyst jobs in dallas tx

IT Service Desk Supervisor

SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING 5k SIGN-ON BONUS

SENIOR EPIC ANALYST-EPIC HOSPITAL BILLING

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Desktop Support Analyst - Irving, Texas (Hybrid)

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IT Support Analyst

IT Service Desk Analyst - Hybrid Role (Dallas, TX or Florida)

Help Desk Analyst

Desktop Support Analyst II

IT Operations Analyst - Sponsorship not Available

Information System Analyst

Help Desk Analyst L2

PT - Computer Analyst, Tier 1

HELP DESK ANALYST

EPIC Application Support Analyst I

Business Systems Analyst I

PT Computer Analyst, Tier 1

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