Top 19 Help desk lead Jobs in Dallas Tx

IT Service Desk Lead
GTS Technology Solutions —Dallas, TX
- $57,000 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Lead Administrator (Support &Operations)
HCLTech —Dallas, TX
- From $92,000 a year
- Mid-level
- Mentoring
7h
Support Lead- Oracle Retail Sales Audit
Pyramid Consulting, Inc —Plano, TX
- $60 - $75 an hour
- Urgently hiring
- Hybrid work
- Merchandising
- Mid-level
- 8 years
- Health insurance
- Dental insurance
Quick Apply
Plano Executive Support Team Lead
PepsiCo —Plano, TX
- $93,500 - $156,450 a year
- 7 years
- Office
- Travel
- Paid parental leave
- Health insurance
Program Manager/Training Lead
Contact Government Services, LLC —Dallas, TX
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
AI Transformation Enablement Lead
Jacobs —Dallas, TX
- $115,000 - $130,000 a year
- Hybrid work
- 5 years
- Office
- Analysis skills
- Paid holidays
- Health insurance
RCM Application Management Support Team Lead
TridentCare —Carrollton, TX
- $72,100 a year
- Office
- SQL
- Analysis skills
Workday Payroll AMS Lead Consultant
Mercer —Dallas, TX
- $111,600 - $223,200 a year
- Full-time
- Remote
- Mentoring
- US work authorization
- Senior level
- Health insurance
- 401(k)
TECHNICAL LEAD L1
Wipro Limited —Plano, TX
- $60,000 - $135,000 a year
- On call
- 5 years
- Pass drug screening
- Senior level
- Disability insurance
- Health insurance
CSP Learning & Training Lead, Sales Advancement
Jacobs —Dallas, TX
- $80,000 - $95,000 a year
- Remote
- Project management
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
Lead Support Engineer
KMS Lighthouse —Irving, TX
- Full-time
- Azure
- Windows
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
ServiceNow Functional Lead
Deloitte —Dallas, TX
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
12d
Lead Data Center Support Services Technician
Oracle —Red Oak, TX
- Computer science
- Computer Science
- Bachelor of Science
Lead Support Engineer
Hill & Wilkinson General Contractors —Richardson, TX
- On call
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance
1d
MARC Lead (Night Shift)
CyrusOne —Carrollton, TX
- Full-time
- High school diploma or GED
- Supervising experience
- Senior level
ERP Training Lead
NTT DATA —Plano, TX
- Remote
- Oracle
- 5 years
- Salesforce
Quick Apply
1d
SCL Field Training Lead
Lennox International —Richardson, TX
- Full-time
- 7 years
- ERP systems
- Mid-level
Quick Apply
3d

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Lead Administrator (Support &Operations)
HCLTech —Dallas, TX
To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
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IT Service Desk Lead

GTS Technology Solutions -
Dallas, TX

Quick Apply

Job Details

Full-time
$57,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee stock ownership plan
Professional development assistance
Life insurance
Retirement plan

Qualifications

Managing technical support teams
Help desk support experience
Software troubleshooting
Managing teams in a customer support role
Team leadership
Coaching
Incident management software
De-escalation techniques
Conflict de-escalation
Incident Escalation
Reporting and dashboarding tools
High school diploma or GED
Team development
Supervising experience
Incident management operations support
Customer support ticket management
Mentoring
Management reporting
Customer support
CompTIA A+
Ticketing system technical support
Help desk

Full Job Description

About Us

GTS Technology Solutions is an Employee-Owned (ESOP) company, established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, supporting state and local government agencies, education institutions (including K-12 and higher education), healthcare organizations, and private businesses.

Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.

Overview

We are seeking an experienced IT Service Desk Lead to support day-to-day service desk operations. This role is ideal for someone who thrives in a fast-paced support environment, is confident handling escalated technical issues, and enjoys coaching and guiding team members toward high-quality service delivery.

The Service Desk Lead will play a key role in maintaining service levels, improving processes, and ensuring consistent, customer-focused support experience.

Key Responsibilities

Collaborate with IT leadership to improve service quality and efficiency
Act as escalation point for complex service desk tickets and technical issues
Provide calm, professional support during high-priority incidents and user de-escalations
Coach and support service desk analysts to improve performance and consistency
Monitor and help manage SLA compliance, ensuring timely resolution of tickets
Assist with reporting on ticket trends, performance metrics, and service delivery KPIs
Identify recurring issues and support process improvement initiatives
Ask strong diagnostic questions to clarify user-reported issues and ensure accurate triage
Support documentation and knowledge article creation using structured knowledge practices
Participate in monthly on-call rotation for after-hours escalations

Required Skills & Experience

3+ years in IT Service Desk or Technical Support roles
Prior experience in a lead, senior analyst, or mentoring/coaching capacity
Strong communication skills (written and verbal) with a focus on customer experience
Experience handling escalations and de-escalating frustrated users professionally
Solid understanding of IT service management processes and ticketing systems
Experience with SLA tracking and incident management practices
Strong problem-solving mindset and ability to stay resourceful under pressure
Basic Excel skills (reporting, filtering, pivot tables preferred)
Exposure to Power BI or reporting dashboards is a plus

Education & Certifications

High school diploma or equivalent required
CompTIA A+ Certification preferred
Understanding of IT Service Management (ITSM) or ITIL-based frameworks preferred
Familiarity with structured knowledge management practices such as Knowledge-Centered Service (KCS)
Understanding of IT service frameworks such as ITIL (Information Technology Infrastructure Library)

Other Requirements

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

All hiring decisions are made in compliance with EEOC guidelines. Background check information is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm employment eligibility of all newly hired employees. Employment is contingent upon successful verification of identity and legal authorization to work in the United States.

For more information about E-Verify, please visit the official E-Verify website.

Pay: $57,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Supervising: 1 year (Preferred)
Management reporting: 1 year (Preferred)
Help desk: 3 years (Preferred)
Software troubleshooting: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

help desk lead jobs in dallas tx

IT Service Desk Lead

Lead Administrator (Support &Operations)

Support Lead- Oracle Retail Sales Audit

Plano Executive Support Team Lead

Program Manager/Training Lead

AI Transformation Enablement Lead

RCM Application Management Support Team Lead

Workday Payroll AMS Lead Consultant

TECHNICAL LEAD L1

CSP Learning & Training Lead, Sales Advancement

Lead Support Engineer

ServiceNow Functional Lead

Lead Data Center Support Services Technician

Lead Support Engineer

MARC Lead (Night Shift)

ERP Training Lead

SCL Field Training Lead

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