Top 3 helpdesk agent Jobs in dallas tx

Support Agent (IT & Telephony Support)
CALL BOX —Dallas, TX
- $20 - $23 an hour
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Dallas, TX
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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IT Help Desk Tier 1 - Bilingual
DEX Imaging —Dallas, TX
They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. Bilingual in English and Spanish preferred.
Quick Apply

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Support Agent (IT & Telephony Support)

CALL BOX -
Dallas, TX

Apply Now

Job Details

$20 - $23 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Gym membership

Qualifications

Phone communication
VoIP
Customer support ticket management
Telephone systems
Defect tracking tools
Technical Proficiency
Ticketing system technical support
Mobile devices

Full Job Description

Description:

At Call Box, we believe people are the core of our business success. Our mission is to grow people—whether that's through professional development, cutting-edge tools, or a culture that embraces a growth mindset. We’re a Dallas-based tech company building innovative AI solutions that help businesses transform the way they handle phone calls and customer communication.

We’re seeking a Support Agent that has a passion for technology, and a customer first attitude, with a problem solving and growth mindset. Ideal candidates have 1–2 years of experience in customer service or technical support, especially in IT or telecom. This role offers a unique opportunity to develop technical skills while working on impactful solutions in a supportive, fast-paced team.

Key Responsibilities

Handle inbound/outbound support calls to troubleshoot software and phone call issues
Respond to customer inquiries through chat and create detailed support cases
Troubleshoot and support Call Box’s telephony platform and web applications
Accurately document support interactions and escalate complex issues as needed
Assist in configuring and testing client phone numbers and staff profiles
Participate in onboarding and upgrade projects for customers and internal teams
Conduct deep-dive research to resolve unfamiliar or technical customer inquiries
Collaborate cross-functionally with Product, Engineering, and Customer Success teams
Rotate into on-call schedule after training is completed

Requirements:

1–2 years of experience in customer service or technical support, preferably in a call center or IT helpdesk
Basic understanding of Telephony
Proficiency with Microsoft Office 365 tools (Outlook, Excel, Word, Teams, etc.)
Familiarity with mobile operating systems (iOS, Android)
Experience using ticketing systems (e.g., Zendesk, Salesforce, Jira)
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Comfortable working in a fast-paced, team-oriented environment
High attention to detail and documentation
Must be located in or around the Dallas-Fort Worth area

Bonus Skills (Nice to Have)

Microsoft SQL Query Knowledge
Experience supporting SaaS-based tools
Prior exposure to CRM or telephony platforms
Understanding of SIP signaling, VoIP, or telephony systems is a strong plus

What We Offer

Starting pay of $20.00 to - $23.00 an hour
Competitive salary with immediate PTO
Full medical, dental, and vision insurance
401k with company match through Fidelity
Monthly perks: gym reimbursement, reading & wellness allowances
Bi-weekly catered breakfasts and quarterly company events
Clear career path and mentorship opportunities
A chance to work with cutting-edge AI technology in a collaborative environment

Why Call Box?

You’ll join a team that values curiosity, hustle, and human connection. Whether you’re troubleshooting a dropped call, or helping onboard a new customer, your work makes a direct impact. Here, you won’t just grow your career, you’ll grow as a person.

Apply Now

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helpdesk agent jobs in dallas tx

Support Agent (IT & Telephony Support)

IT Help Desk Tier 1 - Bilingual

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