Top 181 It administrator Jobs in Dallas Tx

Junior Call Center Systems Administrator
DaBella —Irving, TX
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
5d
Jack Henry Sr. System Administrator, Commercial Real Estate
PenFed Credit Union —Irving, TX
- $60,000 - $114,631 a year
- Overtime
- Remote
- Analysis skills
- Travel
- Organizational skills
- Paid parental leave
- Disability insurance
Enterprise System Administrator
AIT —Plano, TX
- Overtime
- Computer science
- Computer Science
- 5 years
- Health insurance
Quick Apply
6d
Systems Administrator
IDR Healthcare, LLC. —Grapevine, TX
- $55 an hour
- Full-time
- 5 years
- Organizational skills
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
7h
Sr Endpoint Administrator
Optimum —Plano, TX
- Background check
- Computer science
- Computer Science
IT Systems Administrator
Brock Solutions —Dallas, TX
- Computer science
- Computer Science
- System design
- Profit sharing
IT Systems Administrator
OLIPOP —Dallas, TX
- $110,000 - $120,000 a year
- Remote
- 5 years
- Continuous improvement
- SharePoint
Quick Apply
IT Services Administrator I
THE SEER GROUP LLC —Addison, TX
- $62,000 - $72,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Site Administrator
Wipro Limited —Richardson, TX
- 5 years
- Mid-level
- Organizational skills
8h
HubSpot Administrator
Intone Networks —Dallas, TX
- Computer science
- Computer Science
- Mid-level
3d
Senior Systems Administrator (R5242)
SHIELD AI —Dallas, TX
- $97,000 - $140,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- 3 years
6d
System Administrator, Information Technology
ServiceLink —Plano, TX
- $85,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Systems Administrator (On-site Only)
Supreme Lending —Dallas, TX
- Extended hours
- Computer science
- Computer Science
- Mid-level
Information Technology System Administrator
Trillium Engineering —Dallas, TX
- Full-time
- Computer Science
- Mid-level
- Windows
Quick Apply
6d
System Administrator
Vofox Solutions —Irving, TX
- Contract
- System design
- Research
- Mid-level
- Health insurance
- On-the-job training
IT System Administrator (L2-3_RF) Plano, TX
Diverge IT —Plano, TX
- $75,000 - $90,000 a year
- Full-time
- Azure
- 5 years
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT - Sr. Systems Administrator
Standard Motor Products, Inc. —Lewisville, TX
- Full-time
- Microsoft Excel
- Computer Science
- Mid-level
Quick Apply
Systems Administrator
BEAR Technologies —Plano, TX
- Email
- Azure
- Computer Science
- Mid-level
Systems Administrator
Integris —Dallas, TX
- Full-time
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
3d
System Administrator III
SOUTHWEST TRANSPLANT ALLIANCE —Dallas, TX
- On call
- Clean driving record
- Azure
- Computer Science
Quick Apply

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Junior Call Center Systems Administrator

DaBella -
Irving, TX

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year
5 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Non-technical user support
Computer science
Data compliance
Bachelor's degree in information technology
Computer Science
Texting/chatbox tools
IT user and group management
Automation
Associate's degree in computer science
Technical documentation
Enterprise software
IT system monitoring
Regulatory compliance
System performance optimization
Training material drafting
Technology security practices
System maintenance
Salesforce Cloud
Analysis skills
IVR
Bachelor's degree
Associate's degree in information technology
Internal employee customer service
Cloud service support
Data access controls implementation
Scripting
Technical customer support solution
Organizational skills
Voice over internet protocol (VoIP) configuration
Telephone systems

Full Job Description

Location: Austin, TX or Dallas, TX

Schedule: Monday–Friday (Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site (Up to 10% travel may be required)
Compensation: $70,000–$80,000 annually

Overview:

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise applications. This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and workflows to ensure efficient operations and strong agent productivity.

What You'll do:

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications.
Maintain and optimize IVRs, call queues, campaigns, dialing strategies, SMS/chat channels, communication workflows, call routing, agent skills, and campaign priorities to support daily operations.
Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring secure, efficient system access.
Monitor and fine-tune call pacing, system performance, and platform reliability to maximize productivity, improve connect rates, minimize dropped calls, and troubleshoot issues, escalating when needed.
Resolve call center agent system issues while providing exceptional customer service and support to end users and stakeholders.
Administer and support additional company phone systems to ensure reliable customer service and internal communications.
Maintain expertise across supported call center platforms and integrations, collaborating with the Enterprise Applications team to enhance Salesforce connectivity, platform performance, automation, and the overall agent experience.
Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create user guides, and ensure compliance with data security, privacy, regulatory, and operational standards.

Qualifications:

1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar Call
Center as a Service (CCaaS) platforms
Associates or Bachelor’s degree in information technology, computer science, or related field.
Equivalent experience may be considered
Hands-on experience with IVR Configuration, call routing, and real-time monitoring
Working knowledge of dialer configurations and list management
Proven ability to support call center systems, troubleshoot issues, and implement fixes
Ability to work collaboratively in a team environment and across departments
Strong analytical, problem solving and organizational skills and customer service orientation
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Preferred Qualifications:

Five9 or other CCaaS Certified administrator or similar certifications
Experience supporting or working in a high volume call center environment
Proficiency with Five9 studio including scripting, IVR design and campaign configuration
Understanding of Salesforce or similar CRM platforms and their integrations with call center
technologies
Experience with other CCaaS platforms (e.g. Genesys, NICE InContact, Talkdesk)
Experience administering Mitel Cloud or other cloud based VOIP systems
Documentation skills including SOPs, technical guides, and training materials

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

Quick Apply

Refine Your Search

it administrator jobs in dallas tx

Junior Call Center Systems Administrator

Jack Henry Sr. System Administrator, Commercial Real Estate

Enterprise System Administrator

Systems Administrator

Sr Endpoint Administrator

IT Systems Administrator

IT Systems Administrator

IT Services Administrator I

IT Site Administrator

HubSpot Administrator

Senior Systems Administrator (R5242)

System Administrator, Information Technology

Systems Administrator (On-site Only)

Information Technology System Administrator

System Administrator

IT System Administrator (L2-3_RF) Plano, TX

IT - Sr. Systems Administrator

Systems Administrator

Systems Administrator

System Administrator III

I want to receive the latest job alert for it administrator in dallas tx

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