Top 373 It analyst Jobs in Dallas Tx

Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $41,000 - $42,000 a year
- Full-time
- Research
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
1d
HRIS Analyst
RailPros —Irving, TX
- Full-time
- System design
- Mid-level
- SQL
- Commuter assistance
- Health savings account
Quick Apply
12d
IT Service Desk Analyst
Buchanan Technologies —Grapevine, TX
- $31,200 a year
- 8 hour shift
- Hybrid work
- Hospitality
- Microsoft Outlook
- Computer Science
- Paid training
- Health insurance
Quick Apply
1d
2027 IT Analyst - Entry Level
Caterpillar —Irving, TX
- $81,370 - $122,060 a year
- Full-time
- Computer Science
- Pass drug screening
- Office
- Health savings account
- Paid holidays
IT Support & Business Systems Analyst
Goliath —Richardson, TX
- Weekends as needed
- Computer Science
- Mid-level
- Windows
- Health savings account
- Dental insurance
Quick Apply
0000009420.BUSINESS ANALYST II.DISTRICT CLERK
Dallas County —Dallas, TX
- Full-time
- Computer Science
- Computer literacy
- Writing skills
5d
IT Operations Analyst - Sponsorship not Available
ViaOne Services —Dallas, TX
- $70,000 - $95,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Information System Analyst
City Credit Union —Dallas, TX
- $78,720 - $98,400 a year
- Full-time
- Office
- Windows
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
11d
Junior IT Business Support Analyst
Intone Networks —Dallas, TX
- Contract
- System design
- Mid-level
- 2 years
IT OPERATIONS ANALYST
Sally Beauty Supply LLC —Plano, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Store discount
- Paid holidays
9d
IT Support Analyst
The Loan Store, Inc. —Plano, TX
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
Quick Apply
IT Service Desk Analyst - Hybrid Role (Dallas, TX or Florida)
Ernest Health —Mesquite, TX
- Full-time
- Remote
- Microsoft Outlook
- Word processing
- Mid-level
- Wellness program
- Health savings account
8d
IT Application Analyst
McShane Construction Company —Plano, TX
- Computer science
- Computer Science
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply
2d
IT Infrastructure Analyst
7-Eleven —Irving, TX
- Contracts
- Senior level
- Associate's degree
9d
EPIC Application Support Analyst I
Baylor Scott & White Health —Dallas, TX
- Word processing
- Bachelor's degree
- Organizational skills
- Health insurance
- Tuition reimbursement
10d
Jr. Systems Analysts
Wisefolks Technologies —Dallas, TX
- Oracle
- Engineering
- Mid-level
IT Service Delivery Analyst
Integer Holdings Corporation —Plano, TX
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
2027 Launch Graduate Program: Associate Enterprise Systems Analyst
Momentum —Dallas, TX
- Full-time
- Computer Science
- Office
- Master's degree
- Paid holidays
- Disability insurance
IT Desktop Application Analyst (Dallas, TX) - Austin Industries
Austin Industries —Dallas, TX
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
HELP DESK ANALYST
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
11d

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Help Desk Analyst

Buchanan Technologies -
Dallas, TX

Quick Apply

Job Details

Full-time | Contract
$41,000 - $42,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Network troubleshooting
Content creation for technical audiences
Email customer support
Technical support via phone
Phone communication
Standard Operating Procedures (SOPs) implementation
Technical documentation
Research
Compliance with security regulations
Technology security practices
Computer hardware
Desktop (troubleshooting support)
Problem-solving
Customer engagement
Desktop applications
Technical support via email
Technical writing experience within technology
Standard operating procedures (SOPs)
Ticketing system technical support
Standard operating procedures drafting

Full Job Description

Help Desk Analyst

Location: Dallas–Fort Worth, TX – Onsite
Employment Type: Contract
Engagement Length: 12+ Months

Position Summary

Buchanan Technologies is seeking a Help Desk Analyst for a long-term, onsite professional services engagement in the Dallas–Fort Worth area.

This role provides operational and escalated technical support to end users through phone, chat, email, and ticketing systems. The Help Desk Analyst will troubleshoot hardware, software, network, application, and Point-of-Sale issues while supporting established service desk procedures and security requirements.

The ideal candidate is customer-focused, capable of working independently, and experienced in resolving issues that could not be addressed during the initial customer contact.

Key Responsibilities

Respond to technical support requests received by phone, chat, email, and user-created tickets.
Investigate and resolve issues escalated beyond the initial level of support.
Troubleshoot end-user hardware, software, network connectivity, application, and Point-of-Sale issues.
Monitor network hardware, software, and application servers for stability and operational efficiency.
Identify, research, and resolve non-routine technical incidents and service disruptions.
Serve as an independent technician for assigned incidents, requests, and operational tasks.
Escalate complex or major incidents to the appropriate technical teams when necessary.
Create, maintain, and update Standard Operating Procedures based on known issues and established solutions.
Coordinate with other IT teams to support incident resolution and service restoration.
Assist with training and knowledge-sharing activities for IT support personnel.
Prepare operational and management reports related to service desk activity and performance.
Protect sensitive and restricted data, systems, processes, and services by following applicable physical and information-security requirements.
Follow established policies, procedures, service standards, and support guidelines.
Perform other related duties as assigned.

Required Qualifications

Experience providing help desk, service desk, or end-user technical support.
Ability to resolve technical issues that could not be resolved during the first or second customer contact.
Experience supporting users through phone, chat, email, and ticketing systems.
Working knowledge of desktop hardware, software, networking, and enterprise applications.
Ability to research technical problems and apply documented or known solutions.
Experience creating or updating technical documentation and Standard Operating Procedures.
Ability to work independently while collaborating effectively with other IT teams.
Strong customer-service, communication, documentation, and problem-solving skills.
Ability to follow established security requirements, policies, and procedures.
Ability to work onsite in the Dallas–Fort Worth area.

Preferred Qualifications

At least one year of Point-of-Sale support experience.
Experience supporting retail, distributed endpoint, or similar enterprise environments.
Experience monitoring network hardware, software, or application-server availability.
Familiarity with incident management, escalation, and service desk reporting processes.

Pay: $41,000.00 - $42,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Help desk or Service Desk: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

it analyst jobs in dallas tx

Help Desk Analyst

HRIS Analyst

IT Service Desk Analyst

2027 IT Analyst - Entry Level

IT Support & Business Systems Analyst

0000009420.BUSINESS ANALYST II.DISTRICT CLERK

IT Operations Analyst - Sponsorship not Available

Information System Analyst

Junior IT Business Support Analyst

IT OPERATIONS ANALYST

IT Support Analyst

IT Service Desk Analyst - Hybrid Role (Dallas, TX or Florida)

IT Application Analyst

IT Infrastructure Analyst

EPIC Application Support Analyst I

Jr. Systems Analysts

IT Service Delivery Analyst

2027 Launch Graduate Program: Associate Enterprise Systems Analyst

IT Desktop Application Analyst (Dallas, TX) - Austin Industries

HELP DESK ANALYST

I want to receive the latest job alert for it analyst in dallas tx

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