Top 1975 Senior service delivery manager Jobs in Dallas Tx

Senior Service Delivery Manager
Fujitsu —Richardson, TX
- $136,920 - $176,040 a year
- Azure
- Computer Science
- 11+ years
- 401(k)
Senior Program Manager - Fully Remote
Scalepex —Dallas, TX
- Full-time
- Remote
- 5 years
- Senior level
Quick Apply
Senior Manager, Operations and Supply Chain
Google —Dallas, TX
- $211,000 - $294,000 a year
- Full-time
- Engineering
- Warehouse
- Experience equivalent to degree accepted
Senior Regional General Manager - Multisite
Odeko —Dallas, TX
- $140,000 - $155,000 a year
- 7 years
- Bachelor's degree
- Warehouse
- Health insurance
Quick Apply
Senior Delivery Manager
Johnson Brothers - Maverick of Texas —Dallas, TX
- Full-time
- Travel
- Mentoring
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
Service Delivery Manager
Computacenter —Plano, TX
- $135,000 - $165,000 a year
- 5 years
- Bachelor's degree
- Travel
Senior Client Service Manager Fire Systems
Siemens —Dallas, TX
- $82,538 - $141,494 a year
- Full-time
- 5 years
- Office
- High school diploma or GED
Office Administrator (Dallas, Texas)
Brown and Caldwell —Dallas, TX
- $28.30 - $38.00 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Disability insurance
3d
Senior Project Manager - Building Services (PCA Service Line Lead)
Vertex Resource Group —Dallas, TX
- Full-time
- Hybrid work
- Office
- Residential
- Mentoring
Quick Apply
Program Manager - Electronics Manufacturing Services
AQS, Inc —Garland, TX
- $70,000 - $130,000 a year
- 8 hour shift
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Senior Tax Accountant to Tax Manager
Wealth & Tax Architects —Hurst, TX
- $105,000 - $120,000 a year
- Full-time
- CPA
- Research
- Office
- Health insurance
- Paid time off
Quick Apply
Senior Project Engineer
Continental Electronics (OSI) - SMB-RPO —Richardson, TX
- $135,000 - $160,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
4d
Tech Consulting - Cybersecurity Privacy -Identity Verification Engineer - Senior - Location Open
EY —Dallas, TX
- $104,800 - $218,500 a year
- Computer Science
- 3 years
- AWS
- Paid holidays
- Health insurance
9d
Service Special Projects Senior Project Manager
Polk Mechanical Company —Grand Prairie, TX
- $110,000 - $120,000 a year
- Weekends as needed
- Microsoft Excel
- Schematics
- Construction site
- Fuel card
- Paid holidays
Quick Apply
Sr. Electrical Superintendent
George-McKenna Electrical —Dallas, TX
- $50 - $55 an hour
- Construction site
- Customer service
- Ability to walk for extended periods
- Paid holidays
- Paid time off
Quick Apply
Franchise Sales Development Manager
Speedy Freight —Dallas, TX
- Full-time
- 5 years
- Driver's License
- Travel
Quick Apply
Energy Marshal - Data Centers
Suffolk Construction Company, Inc. —Wilmer, TX
- Full-time
- 5 years
- Engineering
- Microsoft Office
- Commuter assistance
- Fuel card
13d
Community Market Lead
Crossroads Community Services —Dallas, TX
- $22 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Sr. Client Manager, Commercial Risk - IAS, Southwest
The Baldwin Group —Rockwall, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
9d
Rehab Program Manager Physical Therapist (PT)
Healthpro Heritage, LLC —Dallas, TX
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- 3 years
- Flexible schedule

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Senior Service Delivery Manager

Fujitsu -
Richardson, TX

Apply Now

Job Details

$136,920 - $176,040 a year

Benefits

401(k)

Qualifications

Financial forecasting
Managing technical support teams
Managing teams in a customer support role
IT budget management
Public Cloud
Frontline customer support management
Global team management
Managing budgets in a finance role
Bachelor's degree
Cost analysis
Client management
Profitability analysis
Financial performance measurement
Financial forecasting analysis
ITIL implementation
Senior leadership
Help desk

Full Job Description

Job Description

Senior Service Delivery Manager

Job Location: Richardson. Texas

Location Flexibility: Multiple Locations in Country

Req Id: 9955

Posting Start Date: 7/13/26

At Fujitsu, we are driven by our purpose to make the world more sustainable by building trust in society through innovation.

We have been a pioneer in technology and innovation for over 80 years, and we are committed to using our expertise to help businesses and organizations transform for the digital age. We believe that digital transformation is essential to creating a more sustainable future. That's why we are working with our customers to develop solutions that can help them reduce their environmental impact, improve their efficiency, and create a more equitable society.

We are committed to contributing to the United Nations Sustainable Development Goals (SDGs). These goals are a blueprint for a better future for all, and we believe that technology can play a vital role in achieving them.

If you share our passion for making a meaningful impact on the world, we invite you to join our global family of 130,000 employees spanning more than 50 countries. We are a diverse workforce, and we offer a wide range of opportunities for you to grow and develop your career.

Together, we can create a more sustainable future for all.

Senior Service Delivery Manager – Digital Workplace and Cloud
The Service Delivery Manager (SDM) is accountable for the successful delivery of managed IT services across Infrastructure, End User Compute (EUC), and Customer Experience Center (Service Desk) operations. The role serves as the primary operational and customer-facing leader responsible for ensuring service excellence, contractual compliance, customer satisfaction, financial performance, and continuous service improvement.
The SDM manages global delivery teams, oversees service governance, drives operational maturity, and acts as the trusted advisor to customer stakeholders. The position requires strong ITIL service management expertise, financial acumen, leadership capability, and a passion for delivering measurable business outcomes.
________________________________________
Key Responsibilities

Lead the end-to-end delivery of Managed Infrastructure, End User Computing (EUC), Workplace Services, Service Desk, and Customer Experience Center operations.
Ensure achievement of contractual commitments, service level agreements (SLAs), experience level agreements (XLAs), and key performance indicators (KPIs).
Manage major incidents, escalations, service recovery activities, and root cause analysis to maintain operational stability.
Build and maintain strong customer relationships, serving as the primary point of contact and escalation for service delivery matters.
Conduct regular service reviews and provide executive-level reporting, insights, and strategic recommendations.
Drive customer satisfaction, user experience improvements, CSAT, NPS, and service performance outcomes.
Own financial performance including revenue, profitability, forecasting, budgeting, resource utilization, and cost optimization.
Identify and pursue growth opportunities through contract renewals, service expansions, and change requests.
Ensure compliance with ITIL processes, security requirements, audit controls, regulatory obligations, and contractual commitments.
Manage supplier, partner, and third-party vendor performance to ensure service delivery excellence.
Lead continuous service improvement, automation, AI adoption, self-service initiatives, and operational transformation programs.
Champion shift-left support strategies, proactive service models, and operational efficiency improvements.
Lead, coach, and develop geographically distributed teams across onshore, nearshore, and offshore delivery locations.
Foster a culture of accountability, customer focus, innovation, collaboration, and operational excellence.
Drive measurable business outcomes through service reliability, operational maturity, customer advocacy, and continual improvement initiatives.
Willing to travel as needed to meet customers face to face.

________________________________________
Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Business, or related field.
12+ years of IT Managed Services experience.
5+ years in Service Delivery, Operations Management, or IT Leadership roles.
Strong knowledge of:

o Infrastructure Services
o End User Computing
o Service Desk Operations
o Cloud Platforms (Azure, AWS, M365)
o ITIL Service Management

Experience managing client-facing managed services accounts.
Experience owning service financials, budgets, forecasts, and margins.
Proven background managing global delivery teams.

________________________________________
Preferred Qualifications

ITIL Foundation or ITIL Managing Professional Certification.
PMP, Prince2, or Agile certification.
Experience with ServiceNow or equivalent ITSM platform.
Experience leading digital transformation, automation, or AI-driven service initiatives.

________________________________________
Success Measures

SLA / XLA attainment
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Service Availability and Reliability
Incident Reduction
Margin Achievement
Revenue Growth
Continual Service Improvement Delivery
Employee Engagement and Retention

Executive One-Line Summary
The Service Delivery Manager is accountable for delivering exceptional Infrastructure, End User Compute, and Customer Experience Center services while driving customer satisfaction, operational excellence, financial performance, and continuous service innovation.

As we are looking for a remote position, the disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Fujitsu aligns salaries to the specific geographic location in which the work is primarily performed. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated at $136,920 to $176,040 USD.

As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, 401K, and other benefits.

#Americas_Priority

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to our success, and we are committed to creating an environment where all employees can thrive.

We are an equal opportunity employer and prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by law.

We believe that everyone has something to contribute, and we are committed to creating a workplace where everyone can reach their full potential.

Apply Now

Refine Your Search

senior service delivery manager jobs in dallas tx

Senior Service Delivery Manager

Senior Program Manager - Fully Remote

Senior Manager, Operations and Supply Chain

Senior Regional General Manager - Multisite

Senior Delivery Manager

Service Delivery Manager

Senior Client Service Manager Fire Systems

Office Administrator (Dallas, Texas)

Senior Project Manager - Building Services (PCA Service Line Lead)

Program Manager - Electronics Manufacturing Services

Senior Tax Accountant to Tax Manager

Senior Project Engineer

Tech Consulting - Cybersecurity Privacy -Identity Verification Engineer - Senior - Location Open

Service Special Projects Senior Project Manager

Sr. Electrical Superintendent

Franchise Sales Development Manager

Energy Marshal - Data Centers

Community Market Lead

Sr. Client Manager, Commercial Risk - IAS, Southwest

Rehab Program Manager Physical Therapist (PT)

I want to receive the latest job alert for senior service delivery manager in dallas tx

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