Top 184 Service desk manager Jobs in Dallas Tx

IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Health savings account
- Health insurance
Quick Apply
Sr Endpoint Administrator
Optimum —Plano, TX
- Background check
- Computer science
- Computer Science
Senior Service Desk Engineer
Davis Technology Management —Dallas-Fort Worth, TX
- $85,000 - $95,000 a year
- Full-time
- 7 years
- Windows
- Mentoring
IT Support Technician (Hybrid/Dallas, TX)
Just Right Reader —Irving, TX
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
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13d
IT Support Services Manager
City of Garland —Garland, TX
- $102,042.72 - $137,794.65 a year
- Full-time
- Computer Science
- Inventory management
- Maintenance
2d
Senior Help Desk
DivergeIT —Plano, TX
- $32 - $34 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Sr. Coordinator, Support Operations
Capital One —Plano, TX
- Email
- Computer Science
- Windows
- High school diploma or GED
14h
Desktop Support Technician
Behavioral Health Group —Dallas, TX
- $27.00 - $31.50 an hour
- No nights
- Computer Science
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
9d
Customer Experience Specialist, Nurture
Pushpay —Dallas, TX
- $67,500 - $76,000 a year
- Remote
- Research
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
2d
Systems Administrator
Integris —Dallas, TX
- Full-time
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
6d
Customer Experience & Service Manager
Astura Medical —Irving, TX
- 5 years
- ERP systems
- Office
Quick Apply
IT Service Desk – Phone Support
Sonoma Consulting Inc. —Irving, TX
- Contract
- Mid-level
- Windows
- SQL
Quick Apply
HRIS Manager
Mendocino Farms —Plano, TX
- $85,000 - $117,000 a year
- 8 hour shift
- Computer Science
- 5 years
- Office
- Health insurance
- 401(k) matching
Quick Apply
Help Desk Specialist II
Maverick Power —Garland, TX
- Full-time
- Mid-level
- Travel
- No travel
- Health insurance
- Dental insurance
Quick Apply
0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS
Dallas County —Dallas, TX
- Weekends as needed
- Clean driving record
- Research
- Mid-level
User Support Manager
Rehrig Pacific Company —Dallas, TX
- Full-time
- Computer science
- 3 years
- Travel
- Profit sharing
- Paid holidays
Quick Apply
12d
IT Service Delivery & End User Operations Manager
Scottish Rite for Children —Dallas, TX
- Weekends as needed
- Hospital
- 5 years
- Analysis skills
8d
IT Technician
Endodontic Practice Partners —Dallas, TX
- Full-time
- Remote
- Dental office
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Director - Technical Services
Mesquite ISD —Mesquite, TX
- $103,235 - $129,044 a year
- Weekends as needed
- 5 years
- Research
- High school diploma or GED
Application Support Specialist
Primoris Services Corporation —Lewisville, TX
- $65,000 - $72,000 a year
- Full-time
- Mid-level
- 3 years
- SQL
- Employee stock purchase plan
- Paid holidays
Quick Apply
14d

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service desk manager jobs near dallas tx

IT Manager / Senior IT Manager (based on experience)

ARKRAY GROUP
Plano, TX

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Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching

Qualifications

Technology purchasing
IT sourcing
Report preparation
Computer science
Software engineering
Product development project management
Computer Science
PCI
Information security audit implementation
IT asset management
General IT Controls
Security risk assessment investigation
IT policy development
Regulatory compliance
Software implementation
HIPAA
Software development life cycle management
Information Systems
Managing IT teams
Technical report writing
Crisis management (risk management strategy)
User training (technical support)
Threat assessment
IT strategy formulation (System development task)
Master's degree
Managing IT procurement budgets
System maintenance
Team development
Policy & process development
Bachelor's degree

Full Job Description

Summary

Oversees measures to protect ARKRAY’s physical and digital security and provides safeguards for ARKRAY employees, facilities and assets. This role fulfills the Security Officer requirement as determined by HIPAA.

Duties and Responsibilities

Ensures that all applicable Payment Card Industry Data Security Standard (PCI-DSS), Health Insurance Portability and Accountability Act of 1996 (HIPAA), and Health Information Technology for Economic and Clinical Health Act (HITECH) provisions (in addition to any other relevant information security standards) are followed in order to safeguard Cardholder Data and Protected Health Information (PHI) that is uploaded, processed, and contained in ARKRAY Information Systems (“the IT Systems).
Responsible for the management of the processes and personnel involved in the software development process, while adhering to FDA requirements for medical device software development.
Responsible for establishing and maintaining policies and procedures relating to information security, loss prevention, fraud prevention and privacy, as well as business continuity and disaster recovery planning.
Develops and directs the company’s IT strategy, works closely with senior management to coordinate data systems policies and procedures.
Maintenance and operation of IT assets managed, including network systems, servers, cloud services, and PC/mobile devices.
Budgeting and payment management for IT assets under the IT team's control.
Response to system failures, data breaches, or other emergency incidents.
Develop, train, and manage the IT Team.
The Security Officer designation is a HIPAA requirement guiding the responsibilities of the individual in charge of development, implementation, training, and maintenance of policies and procedures related to the Software System.
Supervises the development, maintenance, and communication of required information security policies and procedures.
Conducts security risk assessments and supervises mandated remediation of potential breaches of information security.
Point of contact for any immediate concerns for the security of information in regard to the software system.
Conducts security risk assessments and supervises mandated remediation of potential breaches of information security.
Ensures fulfillment of legal and contractual information security and privacy mandates, including providing executive management with compliance reports and audit findings.
Manages security audits, vulnerability and threat assessments, and directing responses to network or system intrusions.
Handles results of periodic security evaluations.
Directs IT purchasing and investment
Implements and monitors new IT projects.
Manages the software development, implementation, update and replacement processes from start to finish while delegating non-manager level responsibilities according to employee abilities while addressing all security concerns and ensuring compliance with all legal and regulatory requirements.
Act as the Lead IT person in the US for all Cross-border IT projects of the ARKRAY Group.
Management, operation, and maintenance of USIT assets,
This includes handling payments, allocating costs to internal departments, and managing assets such as PCs, servers, and internal systems.
User support at the helpdesk level when needed.
Response to system failures, data breaches, or other emergency incidents.
Perform other reasonably related business duties as assigned by management.

Knowledge and Skills

Bachelor’s degree in information systems, computer science, or a related discipline. Master’s degree preferred
A strong technical background in systems and network security, with 10+ years related systems and network security experience preferred.
Strong business acumen along with analytical thinking, problem solving and report writing skills.
Ten plus years of management experience preferred.
Excellent interpersonal along with strong written and verbal communication skills.
Demonstrated leadership
Able to assess effective security of information systems, and to serve as a point of contact for security policy, implementation, and monitoring.
Strong project management skills

Physical Requirements

Heavy PC / Keyboarding use
Ability to lift computers and monitors into position on desks or tables (approximately 30 lbs.)

ARKRAY is an Equal Opportunity Employer: minorities, women, veterans, and individuals with disabilities. Arkray offers a generous benefit package that includes Medical, Dental, Vision, 401K w/company match, FSA and HSA options.

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Refine Your Search

service desk manager jobs in dallas tx

IT Manager / Senior IT Manager (based on experience)

Sr Endpoint Administrator

Senior Service Desk Engineer

IT Support Technician (Hybrid/Dallas, TX)

IT Support Services Manager

Senior Help Desk

Sr. Coordinator, Support Operations

Desktop Support Technician

Customer Experience Specialist, Nurture

Systems Administrator

Customer Experience & Service Manager

IT Service Desk – Phone Support

HRIS Manager

Help Desk Specialist II

0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS

User Support Manager

IT Service Delivery & End User Operations Manager

IT Technician

Director - Technical Services

Application Support Specialist

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