Top 405 support escalation engineer Jobs in dallas tx

Network Engineer
Logix Fiber Networks —Dallas, TX
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Staff Commissioning Engineer
Crusoe —Dallas, TX
- $136,000 - $165,000 a year
- Full-time
- 7 years
- Construction site
- Travel
- Commuter assistance
- Paid parental leave
Quick Apply
Staff Commissioning Engineer, Mechanical
Crusoe —Dallas, TX
- $140,000 - $165,000 a year
- Full-time
- 7 years
- Construction site
- Travel
- Commuter assistance
- Paid parental leave
Quick Apply
Staff Commissioning Engineer, Electrical
Crusoe —Dallas, TX
- $136,000 - $165,000 a year
- Full-time
- 7 years
- Construction site
- Travel
- Commuter assistance
- Paid parental leave
Quick Apply
MSP Tier III Senior Service Desk Advisor
Pegasus Technology Solutions —Plano, TX
- $75,000 - $115,000 a year
- 8 hour shift
- Background check
- 7 years
- Office
- Health savings account
- Paid holidays
Quick Apply
Technical Support Engineer US
YugabyteDB —Dallas, TX
- $90,000 - $120,000 a year
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
- Health insurance
- Retirement plan
14d
Desktop Support Engineer (Dispatch /Part-Time) Dallas, – Texas
Axiom Technologies —Dallas, TX
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
4d
Sales Engineer
Divcon Controls —Irving, TX
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
VICE PRESIDENT OF REAL ESTATE
PSN Services LLC —Plano, TX
- Full-time
- 5 years
- Finance
- Bachelor's degree
- Paid time off
Quick Apply
Dental Field Service Technician III
Ray America Inc. —Texas
- $70,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health savings account
Quick Apply
Staff Commissioning Engineer, Electrical
Crusoe —Dallas, TX
- $136,000 - $165,000 a year
- Full-time
- 7 years
- Construction site
- Travel
- Commuter assistance
- Paid parental leave
Quick Apply
Project Executive – Building Automation & Mission Critical Systems
Leoforce —Dallas, TX
- $175,000 - $225,000 a year
- Up to 50% travel
- Travel
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
4d
Engineer In Charge
NEP Group Inc. —Dallas, TX
- Overtime
- Computer science
- Engineering
- 8 years
Quick Apply
Software Engineering Manager - SRC First Response
PNC Financial Services Group —Farmers Branch, TX
- $100,100 - $223,080 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Wellness program
- Health savings account
16h
Senior Manager, IT Infrastructure
Ledgent Technology —Dallas, TX
- $160,000 - $170,000 a year
- Windows
- Continuous improvement
- Mentoring
Quick Apply
3d
Site AI Engineer - Dallas, TX
Suffolk Construction Company, Inc. —Dallas, TX
- Full-time
- Azure
- Computer Science
- Construction site
- Commuter assistance
- Fuel card
8d
Software Engineering Mgr Sr
PNC Financial Services Group —Farmers Branch, TX
- Full-time
- Office
- 3 years
- Master's degree
- Wellness program
- Health savings account
1d
Sr Infrastructure Engineer - Cribl
Health Care Service Corporation —Richardson, TX
- $84,400 - $152,300 a year
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
2d
D365 F&O Solution Architect / Senior L3 Support Engineer
Vaco by Highspring —Addison, TX
- $65 - $80 an hour
- Remote
- DevOps
- SQL
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Endpoint Engineer
Insight Global —Dallas, TX
- $40 - $45 an hour
- Full-time
- 5 years
- Office
- Continuous improvement
Quick Apply
3d

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support escalation engineer jobs near dallas tx

Network Engineer

Logix Fiber Networks -
Dallas, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

DWDM
Teamwork
Microsoft Excel
Microsoft Outlook
Ansible
Tooling
Communications systems expertise (engineering specialty)
Fiber optic network
Visio
Optics
Bachelor's degree
Network switching
Routing protocols
Data interpretation
Telecommunication
Managing projects
Network routing
TCP/IP
Project leadership
Automation tools

Full Job Description

As a Network Engineer at Logix, you will serve as a technical leader responsible for the architectural design and lifecycle management of our Optical transport systems, facilities, and customer circuits. You will drive high-impact engineering projects, including system updates, migrations, and network optimization initiatives, ensuring our core network remains resilient, scalable, and high-performing.

Beyond network design, you will act as a vital bridge between Service Delivery/Provisioning, Outside Plant, and Network Operations, providing the technical blueprint and troubleshooting expertise that keeps our fiber-fed network at the forefront of the industry.

Competencies:

Responsible for understanding and adhering to company policies and living the Logix values
Deliver timely results, ensure output is accurate and of high quality, focus on reliability
Aware of larger strategy; complete tactical actions to support strategy and contribute to network planning initiatives
Competent in own role; aware of adjacent roles
Communicate clearly and ask questions for clarification
Escalate risks to leadership
Collaborates openly and effectively with team members and across the organization

Supervisory Responsibilities:

None

Logix Culture:

Each team member has a responsibility to support and operate in alignment with our culture and company values. The behaviors and actions for each value may be different depending on the team member’s role and are critical to both the success of team members and the company.

Key Responsibilities:

Engineering Blueprints: Lead the design of Metro and Long-Haul ROADM/DWDM systems, producing comprehensive engineering documents that detail installation, commissioning, and material requirements.
Infrastructure Management: Determine physical connectivity and as-built network status using facilities management databases.
Capacity Planning: Maintain market-level network awareness to lead optimization analysis and ensure sufficient capacity for growth.
Technology Evaluation: Test and evaluate emerging technologies and equipment to ensure Logix remains competitive.
Full Lifecycle Management: Manage project-related moves, adds, changes (MACs), and decommissions, ensuring all database records (bearer circuits, network devices) are 100% accurate.
Configuration & Logistics: Configure optical equipment for core photonic connectivity and determine precise Bills of Material (BOM).
Operational Handoff: Publish detailed job aids and installation sequences to ensure field personnel and NOC teams can execute flawlessly.
Expert Support: Serve as an escalation point for NOC and Operations for complex optical troubleshooting.
Cross-Functional Collaboration: Coordinate with Outside Plant, Warehouse, and Provisioning to ensure Capitol Asset deployment is on time and within budget.
Mentorship: Provide professional guidance and technical training to junior staff and adjacent teams.

Required Skills/Abilities:

Advanced Knowledge of Metro and Long Haul ROADM and DWDM Systems
Advanced knowledge of Optical networking and layer 1-2 of the OSI Model
Advanced knowledge of electrical transceiver types and models as they relate to optical line systems
Familiarity with TCP/IP routing and switching protocols
Proficient with Microsoft Office applications such as Outlook, Word, Excel, PowerPoint and Visio.
Possesses good interpersonal skills.
Adept at working in a fast pace ever changing environment.
Familiarity with network automation protocols and tools like python scripting, Netmiko, Ansible, Netconf and Yang
Possesses organizational skills conducive to accurate, on-time results while managing multiple simultaneous projects.
Adept at collecting data, establishing facts, defining problems, and evaluating impact of problems.
Maintains positive attitude towards customers, co-workers and management.
Maintains honesty and integrity in all circumstances.
Effectively manages time while supporting multiple simultaneous projects.
Possesses professional and effective oral and written communication skills.

Education and Experience:

Four-year technical degree or comparable work experience.
5+ years’ experience in the telecommunications carrier industry with responsibilities in engineering and technical aspects of transport systems.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to communicate by typing, reading, talking, and listening effectively. The employee will be required to work for extended periods of time at a desk on a computer and must be able to maneuver through office spaces as needed. Accommodation will be provided as necessary to ensure all employees can fulfill their job responsibilities effectively.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Telecommunication: 5 years (Required)

Work Location: Hybrid remote in Dallas, TX 75201

Quick Apply

Refine Your Search

support escalation engineer jobs in dallas tx

Network Engineer

Staff Commissioning Engineer

Staff Commissioning Engineer, Mechanical

Staff Commissioning Engineer, Electrical

MSP Tier III Senior Service Desk Advisor

Technical Support Engineer US

Desktop Support Engineer (Dispatch /Part-Time) Dallas, – Texas

Sales Engineer

VICE PRESIDENT OF REAL ESTATE

Dental Field Service Technician III

Staff Commissioning Engineer, Electrical

Project Executive – Building Automation & Mission Critical Systems

Engineer In Charge

Software Engineering Manager - SRC First Response

Senior Manager, IT Infrastructure

Site AI Engineer - Dallas, TX

Software Engineering Mgr Sr

Sr Infrastructure Engineer - Cribl

D365 F&O Solution Architect / Senior L3 Support Engineer

Endpoint Engineer

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