Top 11 Technical support supervisor Jobs in Dallas Tx

Sr Supervisor I NOC Technical Support (Hybrid)
Motorola Solutions —Allen, TX
- $60,000 - $68,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Paid parental leave
- Employee stock purchase plan
Customer Service Team Manager
Veritiv —Carrollton, TX
- Full-time
- Computer literacy
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
Senior Manager, Customer Support Operations
McKesson —Irving, TX
- $87,500 - $145,800 a year
- Hybrid work
- Product management
- Travel
- Experience equivalent to degree accepted
- Wellness program
- Employee stock purchase plan
Supervisor, IT Education
Lennox International —Richardson, TX
- Full-time
- Classroom
- Management
- 5 years
Quick Apply
5d
ALPR TSO Manager
Motorola Solutions —Allen, TX
- $75,000 - $80,000 a year
- Full-time
- Background check
- Data analysis skills
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
7d
Manager, Engineering Support
Bestow —Dallas, TX
- $137,000 - $172,000 a year
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Product management
- Health insurance
- Dental insurance
Senior Manager, Sales Enablement & Analytics
Acosta Group —Lewisville, TX
- Full-time
- High school diploma or GED
- Continuous improvement
- Travel
Quick Apply
HVAC Technical Support Supervisor
Lennox International —Richardson, TX
- Full-time
- Management
- 5 years
- No high school diploma
Quick Apply
6d
Sr. Manager – Data & AI Support Engineering
Databricks —Plano, TX
- On call
- Azure
- Java
- SQL
Customer Service Manager
FNA Group —Mesquite, TX
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply

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Sr Supervisor I NOC Technical Support (Hybrid)

Motorola Solutions -
Allen, TX

Apply Now

Job Details

Full-time
$60,000 - $68,000 a year

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Paid time off
Family leave
Parental leave
Vision insurance
401(k) matching

Qualifications

Telecommunications network troubleshooting
Managing technical support teams
Team member evaluation
Managing teams in a customer support role
Team leadership
Coaching
Performance feedback (performance evaluation method)
High school diploma or GED
Supervising experience
Team training
Technical customer support solution
Networking equipment (troubleshooting support)
Network infrastructure team management
Technical Proficiency

Full Job Description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, safety and security are at the heart of everything we do. We build and connect technologies to help protect people, property and places. In our Network Operations Center (NOC), our technical teams deliver essential support and shift oversight to keep critical infrastructure and public safety networks operating flawlessly. We are "Solving for safer."

Job Description

As a Sr Technical Support Supervisor in our 24/7 Network Operations Center, you will provide shift-based operational leadership and direction to a dedicated technical support staff. You will drive operational excellence, manage incidents, and maintain service availability to help ensure our customers are connected when it matters most. Working in a people-first culture, you will empower your team through active coaching, professional development, and collaborative problem-solving. Bachelor's degree or equivalent practical experience.

Work schedule for the Sr Supervisor I NOC Technical Support role:

Day Shift

Monday - Friday, 8:00 am - 4:30 pm (Central Time)

Schedules subject to change in response to business needs.

Key Responsibilities:

Operational Leadership & Shift Oversight

Guide daily technical support operations to maintain service level objectives, coordinate ACD staffing, and align work schedules with dynamic operational needs
Monitor team performance against service level agreements (SLAs and OLAs) while fostering continuous operational improvement
Maintain full compliance with state and federal telecommunications outage notification regulations (including FCC mandates)

Incident Escalation & Customer Operations

Oversee incident response workflows to resolve critical infrastructure, service, and endpoint concerns quickly and accurately
Handle customer escalations collaboratively alongside senior management and internal support teams to deliver high customer satisfaction
Direct departmental onboarding, system account permissions, and routine administrative functions for direct reports

Team Coaching & Technical Standards

Conduct regular team meetings and individual performance reviews to provide constructive feedback, deliver SMART goals, and establish tailored development plans
Author and standardize technical instructional documentation, including Knowledge Base (KB) articles, MOPs, training aids, and departmental guidelines
Drive ongoing employee engagement and technical growth across complex IP network topologies

Job Requirements:

Technical Expertise

IP Networking proficiency and familiarity with interoperability standards
Network Troubleshooting expertise involving IP connectivity, routers, switches, terminal devices, servers, and endpoints
Networking Protocols knowledge across BGP, MPLS, SIP, or VPN architectures
Technical Documentation navigation capabilities, including reading and interpreting network drawings (such as Visio diagrams)

Professional Experience

Incident Management experience delivering fast resolution and clear communications within 24/7 mission-critical environments
Performance Coaching background utilizing metrics-driven goals and constructive feedback loops to support team members
1+ years of supervisory or leadership experience with responsibility for direct reports

Preferred Qualifications

Experience working directly within a telecommunications or public safety Network Operations Center (NOC) environment

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $60,000 - $68,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-Hybrid

Basic Requirements

High School Diploma
1+ years of supervisory or leadership experience with responsibility for direct reports
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Apply Now

Refine Your Search

technical support supervisor jobs in dallas tx

Sr Supervisor I NOC Technical Support (Hybrid)

Customer Service Team Manager

Senior Manager, Customer Support Operations

Supervisor, IT Education

ALPR TSO Manager

Manager, Engineering Support

Senior Manager, Sales Enablement & Analytics

HVAC Technical Support Supervisor

Sr. Manager – Data & AI Support Engineering

Customer Service Manager