Top 26 Voip engineer Jobs in Dallas Tx

Application Support Engineer - UCaaS / VOIP
Cytracom —McKinney, TX
- Full-time
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Network Voice Engineer Cisco
Snell & Wilmer L.L.P. —Dallas, TX
- Call employer
- Remote
- Mid-level
- 3 years
- Travel
- Profit sharing
- Paid holidays
Quick Apply
Network Engineer II
Confie Administrative Services Inc —Dallas, TX
- $80,000 - $90,000 a year
- On call
- Hybrid work
- 5 years
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1000000662.VOIP ENGINEER II.INFO TECH SERVICES
Dallas County —Dallas, TX
- Full-time
- Clean driving record
- Computer Science
- System design
Sr. Systems Engineer
Fabergent —Dallas, TX
- Research
- Mid-level
- Bachelor's degree
Quick Apply
Unlock Your Potential Multiple Roles Offered
Kairos Technologies —Irving, TX
- Email
- Bachelor of Science
- Java
- Bachelor's degree
Senior Network Engineer
Berkshire Hathaway Automotive —Irving, TX
- Full-time
- Background check
- 5 years
- System design
- Paid training
- Paid holidays
Quick Apply
Network Engineer
Optimum —Plano, TX
- On call
- Background check
- 6 years
- Maintenance
Quick Apply
Network Engineer
CAE Inc. —Arlington, TX
- Overtime
- Hybrid work
- System design
- Mid-level
- Office
12d
Managed Services Voice Engineer III
Lockstep Technology Group —Dallas-Fort Worth, TX
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
8d
Level 2 – NOC Engineer
Custom Information Services —Dallas, TX
- Full-time
- Azure
- System design
- Mid-level
Software Engineering Manager - UCaaS (Remote)
Sangoma —Dallas, TX
- $145,000 - $160,000 a year
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
- Employee stock purchase plan
- Disability insurance
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Engineer II, AWS Connect
Concentra —Addison, TX
- Full-time
- Computer science
- Computer Science
- Java
- Commuter assistance
- Disability insurance
Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
Senior Engineer
Custom Information Services —Dallas-Fort Worth, TX
- Full-time
- System design
- Office
- Windows
Engineering Manager - CX/CCaaS Platform (Remote)
Sangoma —Dallas, TX
- $125,000 - $160,000 a year
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
- Employee stock purchase plan
- Disability insurance
Quick Apply
Engineer, Network
Darling Ingredients Inc. —Irving, TX
- Full-time
- 5 years
- Research
- Office
- Paid holidays
- Health insurance
Quick Apply
3d
Senior Network Engineer/IT Systems Architect
Enable Resource Group LLC —Dallas, TX
- Full-time
- Background check
- Google Workspace
- System design
- Health insurance
- Paid time off
Quick Apply
Network & Security Engineer
Citadel Completions LLC —Dallas, TX
- On call
- Computer science
- Computer Science
- 5 years
Quick Apply
4d

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voip engineer jobs near dallas tx

Application Support Engineer - UCaaS / VOIP

Cytracom -
McKinney, TX

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication

Full Job Description

About Us:

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.

Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.

Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.

Here's a closer look at this key role:

The Application Support Engineer serves as a frontline technical expert for our UCaaS and VoIP platform, delivering fast, accurate, and customer-focused support to end-users and partners. This role plays a critical part in customer retention, product adoption, and overall experience by resolving issues efficiently and ensuring seamless communication services.

You will be the first technical voice customers interact with, setting the tone for trust, clarity, and confidence in our platform. Success in this role directly impacts customer satisfaction, churn prevention, and long-term growth.

Responsibilities:

Provide world-class technical support through clear troubleshooting, proactive communication, and efficient resolution of voice, networking, and platform-related issues.

You will:

Diagnose and resolve VoIP, PBX, SIP, networking, and hardware-related issues
Support customer onboarding and technical implementations
Collaborate cross-functionally to resolve complex cases
Follow structured escalation paths while owning customer outcomes

This role requires technical curiosity, accountability, and a strong customer-first mindset.

Technical Support & Troubleshooting

Diagnose and resolve VoIP call quality issues (latency, jitter, packet loss, QoS, SIP signaling)
Troubleshoot PBX configurations, call routing, device provisioning, and number management
Support hardware setup including IP phones, routers, and networking equipment
Assist with fax (Cfax) troubleshooting and integrations
Work with third-party vendors and carriers when necessary to drive resolution
Analyze logs, traces, and system behavior to determine root cause

Ticket & Queue Management

Manage Zendesk tickets, calls, and chats with strong prioritization skills
Meet and exceed SLAs while maintaining high-quality documentation
Own your backlog and proactively escalate risks to SLA compliance
Maintain accurate case notes and technical documentation

Customer Experience & Communication

Communicate technical concepts clearly to both technical and non-technical customers
Set expectations effectively and follow through until resolution
Turn escalations into opportunities to reinforce trust
Deliver high CSAT through professionalism and empathy

Collaboration & Escalation

Triage and escalate complex issues to T2/T3 teams when appropriate
Provide complete technical context during handoffs
Participate in daily stand-ups and team collaboration sessions
Contribute to knowledge base improvements and documentation updates

Operational Excellence

Participate in an on-call rotation and meet escalation SLAs
Continuously expand product and integration knowledge
Contribute feedback to Product and Engineering based on customer trends
Meet defined KPIs for resolution time, CSAT, ticket quality, and productivity

Competencies:

Ability to thrive under pressure
Creative and analytical thinking
Problem-solving mindset
Self-managed
Ability to multitask effectively
Passion for technology and their work
Working knowledge of Zendesk
De-escalation techniques
Strong empathy for the customer and the ability to tailor communication for the given audience

Attributes:

Self-disciplined
Team player
Detail-oriented
Inquisitive nature
Commitment to excellence

Our Benefits:

Medical, dental, and vision insurance is available
401K
Disability and Life insurance
Paid vacations and holidays
Flexible PTO policy
Casual, laid-back work environment
Free refreshments
Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.

Quick Apply

Refine Your Search

voip engineer jobs in dallas tx

Application Support Engineer - UCaaS / VOIP

Network Voice Engineer Cisco

Network Engineer II

1000000662.VOIP ENGINEER II.INFO TECH SERVICES

Sr. Systems Engineer

Unlock Your Potential Multiple Roles Offered

Senior Network Engineer

Network Engineer

Network Engineer

Managed Services Voice Engineer III

Level 2 – NOC Engineer

Software Engineering Manager - UCaaS (Remote)

Engineer II, AWS Connect

Service Specialist II

Senior Engineer

Engineering Manager - CX/CCaaS Platform (Remote)

Engineer, Network

Senior Network Engineer/IT Systems Architect

Network & Security Engineer