JOB TITLE: Store Manager
FLSA STATUS: Exempt, Full Time REVIEWED BY: Shelly Goodin
ORIGINALLY WRITTEN: 11/30/2022 UPDATED: 12/19/2025
CEO/PRESIDENT APPROVAL: Gena Weldon DATE: 12/23/2025
POSITION PURPOSE
Store Manager manages the operations of donated merchandise in accordance with established business practices for the success of a retail store by developing sales and controlling expenses.
JOB FUNCTIONS
- Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
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Maintain organization, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
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Punctual and dependable attendance.
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Manage budget and maintain expenditures in accordance with the Organization, departmental, and store financial goals.
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Comply with Organization policies and Donated Goods Retail standard operating procedures (SOPs) and the Organization’s safety and security policies and procedures.
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Hire, fire, train, evaluate, motivate, develop, and supervise all store personnel to maintain and exceed the Organization’s operational standards.
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Greet, assist, and provide excellent customer service to donors and customers.
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Resolve any complaints and communicate with the management team.
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Maintain proficiency for tasks required in all workstations.
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Monitor and maintain overall store appearance and housekeeping to Organization standards.
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Perform all functions performed by store personnel.
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Attend all meetings and training as required by the Organization and conduct all monthly meetings with store employees.
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Maintain all company records and reports accurately and in a timely fashion.
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Meet store sales goals and operate within budgetary guidelines.
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Oversee production and rotation of merchandise, ensure quality of merchandise and proper pricing.
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Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.
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Assist at other store locations as needed.
- Perform other duties as assigned.
KEY KNOWLEDGE AND EXPERIENCE
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High School degree or GED, required.
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Associate degree or completion of related retail management course work preferred.
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5 years of experience in a supervisory role of 15 or more employees preferred and/or demonstrated success in a DGR leadership position with completion of Goodwill assigned training.
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High level of attention to detail.
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Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.
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Must be proficient in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
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Must be able to adapt to growth and a changing environment within the Organization.
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Ability to complete and maintain: CPR and First Aid certifications.
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Ability to transfer to any Goodwill Industries of the Greater Chattanooga Area within the territory.
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Reliable transportation and communication required.
- Willingness and ability to travel as needed for organizational purposes, including to other sight locations and regular meetings.
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Must be available to work during operating business hours as needed for business operations. Work schedule includes days, evenings, holidays and weekends are required.
DIRECT REPORTS
Assistant Store Manager, Shift Leaders, Store Associate
PERFORMANCE MEASUREMENTS AND VALUE BASED BEHAVIORAL EXPECTATIONS
- Meet Store Sales Goals: Achieve and exceed sales targets while operating within budgetary guidelines.
- Manage Budget and Expenditures: Maintain expenditures in accordance with departmental and store financial goals.
- Maintain Organization’s Standards: Ensure compliance with organization’s policies, standard operating procedures (SOPs), and safety/security policies.
- Personnel Management: Effectively hire, train, evaluate, motivate, develop, and supervise all store employees to maintain and exceed operational standards.
- Customer Service: Provide excellent service to donors and customers, resolve complaints, and communicate effectively with the management team.
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Store Appearance and Housekeeping: Monitor and maintain overall store appearance to organization standards.
- Record Keeping: Maintain all company records and reports accurately and in a timely fashion.
- Merchandise Management: Oversee production and rotation of merchandise, ensuring quality and proper pricing.
- Safety Compliance: Adhere to safety policies, attend safety training, and report unsafe conditions, accidents, or injuries immediately.
Value-Based Behavioral Expectations
The Store Manager is expected to:
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Support Mission, Vision, and Values: Through words and actions, consistently support Chattanooga Goodwill’s mission, vision, and values, aligning decisions with organizational guiding principles.
- Confidentiality: Maintain confidentiality of organization, employee, and participant information. Breaches may result in termination.
- Attendance: Demonstrate punctual and dependable attendance.
- Professional Development: Attend all required meetings and training and conduct monthly meetings with store employees.
- Adaptability: Be able to adapt to growth and a changing environment within the organization.
- Teamwork and Leadership: Lead by example, motivate staff, and foster a positive work environment.
- Safety and Compliance: Review and adhere to safety policies, programs, and procedures, and attend safety meetings.
- Flexibility: Be willing and able to travel as needed, assist at other store locations, and work during operating business hours, including evenings, holidays, and weekends.
Never
Occasional
Often
Constant
Humidity or Wet conditions (non-weather-related)
X
Extreme Cold (non-weather-related)
X
Extreme Heat (non-weather-related)
X
Moving Mechanical Parts
X
Risk of Electrical Shock or Radiation
X
High or Precarious places
X
Fumes or Air borne Particules
X
Toxic, Caustic Chemicals or Hazardous Waste
X
Outdoor Weather Conditions
X
Stooping, Kneeling, Crouching, Crawling
X
Speaking, Listening, Tasting, Smelling
X
Lifting, Climbing, Balancing
X
Repetitive Hand Movements
X
Other (please identify): Retail Store Environment
DISCLAIMER:
I have read (or have had read to me) and understand the job description for this position at Goodwill Industries of the Greater Chattanooga Area. I understand that this description provides a general overview of the duties, responsibilities, and qualifications required for the position.
I acknowledge that this job description does not constitute an employment contract and that my employment is at-will, meaning either I or Goodwill Industries of the Greater Chattanooga Area may terminate my employment at any time, with or without cause or notice, as permitted by law.
I understand that reasonable accommodation may be made to enable individuals to perform essential job functions. Additionally, I acknowledge that job duties and responsibilities may be modified at the discretion of the organization to meet operational needs.
