Top 1831 Customer experience manager Jobs in Danbury, Ct

Global Relocation Expense Team Lead
Orion Mobility, LLC —Danbury, CT
- Full-time
- Hybrid work
- Background check
- 7 years
- Research
- Health insurance
- Dental insurance
Quick Apply
14d
Operations Supervisor II
Interstate Waste Services —Danbury, CT
- $90,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Operations Supervisor II
Interstate Waste Services —Danbury, CT
- $90,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Delivery Services Manager / Dispatch Coordinator (438)
ABC® Supply Co. Inc. —Danbury, CT
- Full-time
- Management
- Mid-level
- Military encouraged
- Paid holidays
- Disability insurance
9d
Temporary Office Manager
LesserEvil Healthy Brands —Danbury, CT
- $30 an hour
- Temporary
- Spanish
- Google Workspace
- English
- Work from home
Quick Apply
9h
Customer Success Manager
RB Global —Norwalk, CT
- $101,000 - $127,000 a year
- Full-time
- Google Workspace
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Stamford, CT
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
Site Manager
Sealed Air —Danbury, CT
- $106,100 - $182,965 a year
- Online Application
- 5 years
- Finance
- Analysis skills
- Health insurance
- Dental insurance
Store Manager | Danbury Fair Mall
Lululemon —Danbury, CT
- $83,620 - $147,076 a year
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Assistant Store Manager
Stop & Shop —Danbury, CT
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Client Service Manager
Gallagher —Danbury, CT
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Experience Manager (Branch Manager) - Shelton
Newtown Savings Bank —Shelton, CT
- Full-time
- Management
- Mid-level
- Office
- Disability insurance
- Health insurance
6d
Assistant Store Manager
KOHLS —Brookfield, CT
- $65,500 - $104,800 a year
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Disability insurance
- Dental insurance
Disaster Restoration Manager for Mold, Fire, and Water Damages
Restoration Operators —Danbury, CT
- $60,000 - $75,000 a year
- Urgently hiring
- High school diploma or GED
- Travel
- Organizational skills
Quick Apply
7d
Area Manager, Advanced Processing Operations BCELL
ASML —Wilton, CT
- Full-time
- Assembly
- Travel
- Organizational skills
Dental Receptionist / Office Manager (Part-Time)
Confidential —Stamford, CT
- Part-time
- Background check
- Private practice
- Dental office
Quick Apply
2d
Environment Health & Safety Site Manager
Greenfield Global Inc. —Brookfield, CT
- Full-time
- Computer literacy
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Senior Project Lead - Operational Excellence Business Improvements
ASML —Wilton, CT
- Full-time
- Hybrid work
- 7 years
- Writing skills
- Office
Switchgear Lead
Group CBS —Seymour, CT
- From $30 an hour
- Full-time
- Engineering
- ERP systems
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager
Goldfish Swim School - Gilbride Management Group (GMG) —Danbury, CT
- $50,000 - $60,000 a year
- Weekends as needed
- Childcare
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Global Relocation Expense Team Lead

Orion Mobility, LLC
Danbury, CT

Quick Apply

Job Details

Full-time
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Research
Bachelor's degree
Financial audit management

Full Job Description

Global Relocation Expense Team Lead

Orion Mobility, LLC is a privately held firm headquartered in Danbury, CT, with offices in Chicago and around the world. We have been providing innovative relocation, payment, audit, and software solutions for over 30 years. We offer a unique combination of both state-of-the-art technology and expert services. These offerings are designed to augment existing operations or to function as a complete outsourced solution. We help employers effectively manage their mobile workforces to save time, money, and frustration.

Job Description

Our Team Leader is responsible for coordinating client expense management processes to ensure adherence to protocols, controls and metrics throughout all activities. They will also be responsible for assisting management with development and updating of client/department documentation as well as training of new team members. Expense management errors may be escalated to you, so this position requires excellent overall accounting skills along with research and analysis skills. The ideal person will have a strong focus on teamwork, the ability to collaborate well with both internal and external customers, be detail oriented with a continuous process improvement approach. You need to demonstrate excellent organizational and prioritization, communication, and customer service skills. Your ability to be effective and maintain accuracy in a very fast-paced, heavy volume, client-driven environment is critical to success.

Required Skills

Principal/Essential Duties and Responsibilities:

1. Coordinate day-to-day workload and priorities of team and assist Manager

2. Responsible for all AP batches and funds requests for assigned clients

3. Responsible for invoicing all assigned clients to their respective fees

4. Ensure payroll scheduled and running

5. Work with the Accounting Department to meet all client deadlines for invoicing and disbursements

6. Ability to create, execute and audit accounts payable files and funding reports

7. Assist Manager in the training and development of expense management staff

8. Assist Manager in implementation of new clients

9. Assist Manager in monitoring team performance and accuracy weekly

10. Ability to identify areas for process improvement within Department, Team or Client Specific

11. Coordinate Client Service Level Agreement tracking and reporting

12. Follow up on any open queries and/or to ensure timely resolution

13. Help resolve issues and problems that are raised by other team members

14. Responsible for day-to-day client audits and approval to ensure timely invoicing and payments

15. Research general issues and coordinate correcting entries for payroll and payment accuracy

16. Ensure adherence to established operating procedures and expense management controls

17. Identify and document existing or new processes/procedures for assigned clients

18. Escalate any issues to Manager

19. Promote the company’s services and products to clients making recommendations for cost saving and process improvement opportunities

Secondary Duties and Responsibilities:

1. Backup to team at each level for assigned clients (analyst, auditor, service team) as required due to vacation, seasonal volume or interim growth.

2. Ability to create, execute and audit payroll calculations and reporting

3. Design and implement new client payroll schedules, formats and reports to assist the Payroll Team

4. Design, audit and ensure completeness with all Client expense processing instructions

5. Assist the Accounting Team and Expense Management Manager in designing billing, funding and financial reporting requirements

6. Ability to accurately execute year end processing and reporting to assist the Payroll Team

7. Responsible for auditing work of Expense Analysts for accuracy and adherence to policy and department process guidelines

8. Assist in the interview process of prospective new employees

Benchmarking and Accuracy Goals:

Responsible for the team under you reaching 98% or above accuracy each month
Ensure team is cross trained and handling 30% of work not part of their primary assigned clients.
Invoicing timing, 2nd business day of the month.
Accuracy: 100% on AP only as it relates to internal errors e.g. not client and EE caused
Accuracy: 100% invoicing on assigned clients e.g., all fees owed, invoiced
Accuracy: 98% or above for any expenses you enter
Accuracy: 99% on any expenses you audit
Completion of any additional assigned projects

What We’re Looking For In You

Treat every detail like it is the most critical
Thrive in a fast paced, dynamic environment with multiple and evolving priorities and deadlines
Comfortable communicating feedback to peers be it over the phone or email
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization
Ability to work well autonomously and within a team
Self-motivated with critical attention to deadlines and prioritization skills

What You Need

7+ years of experience in the relocation industry
1-3 years as an auditor or similar position
Bachelor’s degree or equivalent work experience

What You Will Enjoy

Competitive salary
WFH days
Benefits package including medical, dental, and vision plans
401(k) Plan
Paid time off

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital, veteran, or disability status.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Corporate Relocation: 7 years (Required)

Work Location: Hybrid remote in Danbury, CT 06810

Quick Apply

Refine Your Search

customer experience manager jobs in danbury, ct

Global Relocation Expense Team Lead

Operations Supervisor II

Operations Supervisor II

Delivery Services Manager / Dispatch Coordinator (438)

Temporary Office Manager

Customer Success Manager

Senior Manager, Customer Success Management - Enterprise US East/EMEA

Site Manager

Store Manager | Danbury Fair Mall

Assistant Store Manager

Client Service Manager

Customer Experience Manager (Branch Manager) - Shelton

Assistant Store Manager

Disaster Restoration Manager for Mold, Fire, and Water Damages

Area Manager, Advanced Processing Operations BCELL

Dental Receptionist / Office Manager (Part-Time)

Environment Health & Safety Site Manager

Senior Project Lead - Operational Excellence Business Improvements

Switchgear Lead

Assistant General Manager

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