Fraud Support Associate (Inbound Call Center Agent) - Hybrid
M&T Bank —Bridgeport, CT
- $22.79 - $37.99 an hour
- Weekends as needed
- Hybrid work
- Research
- Mid-level
- Organizational skills
- Paid training
- Paid parental leave
8d
Contact Center Service Representative
M&T Bank —Bridgeport, CT
- $21.00 - $34.54 an hour
- Overtime
- Hybrid work
- Computer literacy
- Research
- High school diploma or GED
- Paid training
- Health insurance
Travel Sales Agent
World Travel Holdings —Connecticut
- $15 an hour
- Weekends as needed
- Remote
- Communication skills
- Entry level
- Paid training
- Paid holidays
7d
Customer Service/ Call Center Representative
DARCARS Automotive Group —Mount Kisco, NY
- $18 an hour
- Full-time
- Computer literacy
- Computer skills
- In-person
- 401(k)
- Employee discount
Quick Apply
4d
Contact Center Specialty Service Representative
M&T Bank —Bridgeport, CT
- $22.79 - $37.99 an hour
- 8 hour shift
- Hybrid work
- Computer literacy
- Research
- High school diploma or GED
- Paid training
- Health insurance
5d
Customer Service Representative 1
BELIMO Automation AG —Danbury, CT
- $28 - $33 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Call Center Agent Part Time
Spire Orthopedic Partners —Stamford, CT
- $18.85 - $23.55 an hour
- Part-time
- Remote
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
14d
Fraud Support Associate
M&T Bank —Bridgeport, CT
- $22.79 - $37.99 an hour
- Weekends as needed
- Hybrid work
- Research
- Organizational skills
- Experience equivalent to degree accepted
- Paid training
- Paid parental leave
Collections Representative
Aquarion Water Company —Monroe, CT
- From $24.50 an hour
- Overtime
- Hybrid work
- Office
- Experience equivalent to degree accepted
- Associate's degree
Client Services Rep. II
Ethan Allen Global, Inc. —Danbury, CT
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Health savings account
- AD&D insurance
Quick Apply
11d
Call Center Representative
Beacon Bank —Yorktown Heights, NY
- $20.00 - $28.90 an hour
- Research
- High school diploma or GED
- Mentoring
Customer Service Representative
Sila Services —Norwalk, CT
- $22 - $24 an hour
- Overtime
- Word processing
- Computer literacy
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Customer Experience Agent - Fully Remote
Energywell Resources, LLC —Southport, CT
- Full-time
- Remote
- Spanish
- Writing skills
- English
Quick Apply
Customer Service Agent
Waterbury Hospital —Middlebury, CT
- Full-time
- Hospital
- High school diploma or GED
- Computer skills
Quick Apply
7d
Radiology Order Representative
Advanced Radiology Consultants —Shelton, CT
- $19 - $21 an hour
- Full-time
- Anatomy knowledge
- HIPAA
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
Retail Support Specialist
DSI Systems —Waterbury, CT
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Customer Care Representative
L H Gault & Son Inc —Westport, CT
- Call employer
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
SERVICE DEPARTMENT CALL CENTER AGENT
A-1 Auto Service Inc —New Haven, CT
- Communication skills
- Entry level
Quick Apply
Customer Service Professional
KETER ENVIRONMENTAL SERVICES LLC —Stamford, CT
- $28.85 - $31.25 an hour
- Full-time
- Writing skills
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Hospital Operator - Per Diem
Northwell Health —Norwalk, CT
- $18 - $21 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Hospital
Quick Apply

I want to receive the latest job alert for call center representative in danbury ct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near danbury ct

Call Center Representative jobs in Bridgeport, CT

Customer Service Representative jobs in Danbury, CT

Travel Agent jobs in Connecticut

Customer Service Representative jobs in Norwalk, CT

Customer Service Representative jobs in Middlebury, CT

Retail Sales Associate jobs in Waterbury, CT

Call Center Representative jobs in New Haven, CT

Customer Service Representative jobs in Stamford, CT

Call Center Representative jobs in Irwindale, CA

Customer Service Representative Remote jobs in Winston Salem, NC

Plasma Center jobs in Las Vegas, NV

Patient Access Representative jobs in Orlando, FL

Call Center Representative jobs in Katy, TX

Call Center Representative jobs in Lansing, MI

Call Center Representative jobs in Anaheim, CA

Customer Service Representative jobs in Seattle, WA

Sales Representative jobs in Boston, MA

Customer Service Representative jobs in Lancaster, PA

Customer Service Representative jobs in San Bernardino, CA

Bottle Service jobs in Miami Beach, FL

Fraud Support Associate (Inbound Call Center Agent) - Hybrid

M&T Bank -
Bridgeport, CT

Apply Now

Job Details

Full-time
$22.79 - $37.99 an hour
8 days ago

Benefits

Paid training
Paid parental leave
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
401(k) 5% Match
Vision insurance
401(k) matching
Employee discount

Qualifications

Research

Full Job Description

Overview:

As a Fraud Support Associate, you are the first line of defense protecting our customers’ finances and personal information. You’ll work in a fast‑paced call center environment handling debit, credit, and digital transactions that have been flagged by our fraud detection systems. Every call matters – customers are calling because something isn’t working, something feels wrong, or fraud has already occurred. This is a high‑volume, inbound‑only role where you’ll balance customer service, investigative thinking, and sound judgment. You’ll be empowered to make real-time decisions, including when to approve transactions, restrict account access, or require in‑branch identity verification to keep our customers safe.

What You’ll Do:

Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud
Verify customer identity through detailed questioning, account review, and transaction analysis – while identifying and stopping fraudsters attempting to impersonate real customers
Investigate flagged banking transactions to determine whether an exception should be allowed
Place or remove card and digital exclusions to prevent unauthorized activity while minimizing disruption for legitimate customers
Make confident, fast decisions – sometimes saying “no” when protecting the customer and the Bank requires it
De‑escalate upset or frustrated customers while maintaining control of the conversation and following strict security protocols
Reissue cards, reset credentials, and guide customers through next steps when fraud is confirmed
Partner with internal teams and investigators by researching accounts and providing detailed information when needed

What We’re Looking For:

We’re looking for individuals who are calm under pressure, confident in difficult conversations, and motivated by protecting others.

Education and Experience Required:

Associates degree, or at least 2 years of equivalent work experience
Flexibility to work varied schedules, including holidays and non‑traditional hours

Education and Experience Preferred:

Call center experience (highly preferred)
Customer service experience in a fast‑paced or high‑call‑volume environment
Banking, financial services, or fraud experience
Demonstrates strong de‑escalation skills by maintaining composure and professionalism in high‑pressure or escalated situations, confidently enforcing security protocols while protecting both the customer and the bank
Ability to make quick, accurate decisions while multi‑tasking
Awareness of common fraud scams and tactics (or willingness to learn quickly)
Comfort using computers and navigating multiple systems simultaneously
Ability to work independently with minimal supervision

Total Compensation:

$24.00-$26.00 per hour
Paid time off starting at 3 weeks per year, plus 12 paid federal holidays per year
Medical, dental, and vision benefits
401k match up to 5%
Various options for tuition assistance, paid parental and adoption leave, stock purchase, wellness and employee discounts
Receive 40 hours per year of volunteer time with an organization of your choosing (get paid to give back!)
And more

Work Model & Office Location:

This is a hybrid role requiring four days in-office per week
Eligible candidates must live within reasonable commuting distance to 850 Main Street, Bridgeport, CT 06604

Required Availability & Training:

Candidates must have open availability between 9:00am and 9:00pm on both weekdays and weekends. Training is paid and fully remote, running Monday-Friday, 8:30am to 5:00pm for the first five weeks. After training, a consistent weekly schedule will be assigned based on business needs and will include one weekend shift per week. While we will make every effort to consider individual scheduling preferences, weekend coverage, including Saturdays or Sundays, is ultimately determined by business needs at the time of schedule assignment. Each quarter, employees can bid for different shifts if they would like. Two shift examples are below:

12:00pm – 8:30pm | Days off: Saturdays & Wednesdays
10:00am – 6:30pm | Days off: Sundays & Tuesdays

Anticipated Start Date:

Paid training for this role will begin on Monday, August 17th.

Why This Role Matters:

Fraud doesn’t just impact accounts – it impacts people’s lives. In this role, you’ll protect customers at some of their most stressful moments, safeguard their financial well‑being, and prevent real losses. You’ll be trusted to make meaningful decisions and empowered to do what’s right for both the customer and the Bank.

#LI-111

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.79 - $37.99 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Bridgeport, Connecticut, United States of America

Apply Now

Refine Your Search

call center representative jobs in danbury ct

Fraud Support Associate (Inbound Call Center Agent) - Hybrid

Contact Center Service Representative

Travel Sales Agent

Customer Service/ Call Center Representative

Contact Center Specialty Service Representative

Customer Service Representative 1

Call Center Agent Part Time

Fraud Support Associate

Collections Representative

Client Services Rep. II

Call Center Representative

Customer Service Representative

Customer Experience Agent - Fully Remote

Customer Service Agent

Radiology Order Representative

Retail Support Specialist

Customer Care Representative

SERVICE DEPARTMENT CALL CENTER AGENT

Customer Service Professional

Hospital Operator - Per Diem

I want to receive the latest job alert for call center representative in danbury ct

Explore jobs in more locations

Location

Job Seeker Tools

Employer Tools

Browse

Stay Connected