Top 43 Technical support representative Jobs in Danbury Ct

Customer Care Representative
L H Gault & Son Inc —Westport, CT
- Call employer
- Microsoft Word
- Microsoft Excel
- Mid-level
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11d
Customer Service Representative 1
BELIMO Automation AG —Danbury, CT
- $28 - $33 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
8d
Technical Service Representative
Sealed Air —Danbury, CT
- $71,700 - $103,000 a year
- Online Application
- Microsoft Word
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Customer Care Representative
Casella Waste Systems, Inc. —Hopewell Junction, NY
- $21 - $22 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Opportunities for advancement
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Customer Service Manager In Training
CHURCH HILL CLASSICS LTD —Monroe, CT
- $24 - $26 an hour
- Full-time
- 5 years
- ERP systems
- System design
- Disability insurance
- Health insurance
Quick Apply
12d
Regional Channel Lead
Channel Partners —Town of Southeast, NY
- $27.40 an hour
- Full-time
- Up to 50% travel
- Marketing
- Mid-level
- Paid training
- Paid holidays
3d
Residential In-Home Sales Representative
Central Air, LLC. —Brookfield, CT
- From $100,000 a year
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Paid holidays
- 401(k)
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13d
Technical Inside Sales Specialist
ABB Inc. —Wilton, CT
- $83,300 - $133,280 a year
- Full-time
- Remote
- Customer service
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
6d
Sales Representative - Inside
NorcomCT —Naugatuck, CT
- $23 - $30 an hour
- Online Application
- Background check
- Clean driving record
- Pass drug screening
- Profit sharing
- Paid holidays
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Quoting & Product Support Specialist
Lex Products LLC —Shelton, CT
- Full-time
- CAD
- Bachelor of Science
- ERP systems
Quick Apply
13d
Key Account Representative - Direct Hire- Boston New England
IQVIA —Danbury, CT
- $65,000 - $75,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Up to 50% travel
- Mileage reimbursement
Area Sales Manager - OEM - Northeast
Industrial Connections & Solutions LLC —Wilton, CT
- $119,000 - $190,400 a year
- Full-time
- Remote
- 6 years
- Marketing
- Engineering
- Health savings account
- AD&D insurance
Quick Apply
3d
Industrial Coatings Representative
Ring's End, Inc. —Stratford, CT
- Full-time
- 5 years
- Mid-level
- Driver's License
- AD&D insurance
- Paid holidays
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Regional Sales Manager - Traction - Americas
ABB Inc. —Wilton, CT
- $163,500 - $261,600 a year
- Full-time
- Spanish
- 11+ years
- English
- Paid parental leave
- Health savings account
Quick Apply
6d
Executive IT Support Engineer
ASCOT GROUP —Stamford, CT
- $130,000 - $140,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Health savings account
- AD&D insurance
11d
Sales Representative
Red Thread —Stamford, CT
- $65,000 - $80,000 a year
- Call employer
- Microsoft Excel
- Bachelor of Science
- Research
- AD&D insurance
- Paid holidays
Quick Apply
Regional Sales Director - Mid-Atlantic Region
Gigamon —Town of Southeast, NY
- $264,000 - $330,000 a year
- Full-time
- 8 years
- Bachelor's degree
- In-person
- Paid holidays
- Health insurance
Sr. Technical Services Representative
Laticrete International —Bethany, CT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Sales Engineer
Hubbell Electric Heater Co —Stratford, CT
- Extended hours
- Microsoft Excel
- Engineering
- System design
- On-the-job training
3d
Commercial Lines Account Executive
Brown & Brown Insurance —Somers, NY
- $100,000 - $110,000 a year
- Full-time
- Mid-level
- 21 years or older
- Bachelor's degree
- Employee stock purchase plan
- Paid holidays

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Customer Care Representative

L H Gault & Son Inc -
Westport, CT

Quick Apply

Job Details

11 days ago

Qualifications

Microsoft Dynamics GP

Full Job Description

CUSTOMER SERVICE REPRESENTATIVE

Gault Family Companies (Gault Energy, Quinoco, Rural Fuels)

JOB SUMMARY: The Customer Service Representative (CSR) is responsible for handling inbound and outbound service and support calls in an efficient, professional, and customer-focused manner. As a frontline representative of Gault Family Companies, the CSR builds strong rapport with customers, actively listens to understand customer needs, accurately navigates customer accounts, and resolves service-related inquiries using techniques learned through extensive initial and ongoing training. While this role supports business growth, its primary focus is service excellence, customer advocacy, and retention. Additional sales and cross-sell opportunities are addressed in a thoughtful, needs-based manner. This position requires strong working knowledge of both the Cargas and Great Plains (GP) platforms, which are used across Gault brands to manage service calls, deliveries, billing, scheduling, and operational workflows. This role requires the ability to balance customer advocacy with operational, safety, and compliance requirements.

ESSENTIAL FUNCTIONS

Serve as the primary point of contact for inbound customer service and support calls, delivering empathetic, professional service.
Schedule, manage, and prioritize service calls, fuel deliveries, and emergency requests to ensure accurate routing, coverage, and timely customer response.
Triage no-heat and emergency situations by assessing urgency, customer risk, and system status to determine appropriate scheduling and escalation.
Navigate, update, and maintain customer accounts, service tickets, and documentation in Cargas and Great Plains (GP) to ensure continuity of service and operational clarity.
Communicate effectively with internal teams while following escalation protocols and company SOPs.
Educate customers on system behavior, preventive actions, and available services, including identifying appropriate sales or cross-sell opportunities.
Resolve customer concerns and proactively address dissatisfaction to support retention and service continuity.
Maintain working knowledge of company services, systems, plans, and operations—including HVAC, fuel delivery, and evolving industry conditions—to provide accurate customer guidance.
Demonstrate Gault Family Companies’ core values of Integrity, Caring, Teamwork, and Ownership in all interactions.
Participate in required meetings and provide additional phone coverage and team support during high-volume service periods.
Consistently meet or exceed service-focused performance goals established by Customer Care leadership.
Perform other duties and responsibilities as assigned.

COMPETENCIES

Proficiency or the ability to become proficient in Cargas, Great Plains (GP), and Windows-based business systems, including Microsoft Word, Excel, and call-center phone platforms.
Clear, confident communicator who can translate technical or operational information into plain-spoken, easy-to-understand language.
Passion for enhancing the customer experience, with an advocacy mindset focused on long-term relationship building.
Sound judgment and situational awareness, including the ability to assess risk, urgency, and customer impact when making decisions.
High attention to detail and accuracy in fast-paced, high-volume environments.
Team-oriented professional who consistently demonstrates Gault Family Companies’ core values of Integrity, Caring, Teamwork, and Ownership.
Continuous-learning mindset with openness to new systems, procedures, and operational changes.
Commitment to maintaining and promoting a safe, responsible, and compliant working environment.

REQUIRED EDUCATION & EXPERIENCE

No specific education or prior experience required.
Customer service, dispatch, call center, HVAC, fuel, or service-industry experience preferred.
Experience with Cargas, Great Plains (GP), or similar ERP/CRM systems is a plus Willingness to participate in ongoing training, call coaching, and continuing education.

WORKING ENVIRONMENT: 100% office-based position in a professional office setting. Regular use of standard office equipment, including computers, phones, and filing systems. Field exposure may include ride-a-longs with technicians and delivery personnel.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to work from a stationary position, sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, crouch, kneel, balance or climb. The employee must occasionally lift and move objects up to 50 pounds. The employee is regularly required to talk or hear.

DIRECT REPORTS: N/A

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Refine Your Search

technical support representative jobs in danbury ct

Customer Care Representative

Customer Service Representative 1

Technical Service Representative

Customer Care Representative

Customer Service Manager In Training

Regional Channel Lead

Residential In-Home Sales Representative

Technical Inside Sales Specialist

Sales Representative - Inside

Quoting & Product Support Specialist

Key Account Representative - Direct Hire- Boston New England

Area Sales Manager - OEM - Northeast

Industrial Coatings Representative

Regional Sales Manager - Traction - Americas

Executive IT Support Engineer

Sales Representative

Regional Sales Director - Mid-Atlantic Region

Sr. Technical Services Representative

Sales Engineer

Commercial Lines Account Executive

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