Top 157 Customer care coordinator Jobs in Danvers, Ma

Team Lead Prescriber Administrative Assistant - w/hiring incentive
Northeast Health Services, Northeast Health Services —Beverly, MA
- $25 - $27 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
On-Call Home Support Scheduler
Brooksby Village by Erickson Senior Living —Peabody, MA
- $19 an hour
- On call
- 18 years or older
- Home Health
- Organizational skills
- 401(k)
Patient Experience Coordinator
Roddy MedSpa —Danvers, MA
- $29 an hour
- Full-time
- Customer service
- Medical office experience
- Research
- Health insurance
- 401(k)
Quick Apply
PAS Bed Placement Coordinator
North Shore Medical Center, Inc. —Salem, MA
- $22.22 - $31.71 an hour
- Part-time
- Hospital
- Customer service
- Windows
- On-the-job training
- Opportunities for advancement
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11d
Front Desk Coordinator
Paradise Dental Associates —Salem, MA
- $19 - $25 an hour
- Full-time
- Dental office
- Administrative experience
- Children
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator (PCC)
North Shore Children's Therapies —Peabody, MA
- $20 - $22 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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11d
Member Support Coordinator
Interwell Health —Boston, MA
- Remote
- Administrative experience
- SharePoint
- Communication skills
Quick Apply
Dental Receptionist/Insurance Coordinator
Alepmed Dental Group —North Andover, MA
- $17 - $24 an hour
- Part-time
- Dental office
- Computer literacy
- High school diploma or GED
- Dental insurance
- Flexible schedule
Quick Apply
14d
Operations Coordinator, Medicaid Clinic
Mass General Brigham Medical Group, Inc. —Lawrence, MA
- $19.81 - $28.30 an hour
- Full-time
- Hybrid work
- Internal Medicine
- Mid-level
- Administrative experience
- Opportunities for advancement
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Patient Access Coordinator
Hanger, Inc. —Woburn, MA
- $23.00 - $27.42 an hour
- Computer literacy
- Administrative experience
- High school diploma or GED
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Patient Care Coordinator
Optum —Boston, MA
- $17.98 - $32.12 an hour
- 8 hour shift
- Computer literacy
- Internal Medicine
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
BFT - Temporary Patient Service Coordinators for MGH Salem / Peabody
The General Hospital Corporation —Danvers, MA
- $17.71 - $24.28 an hour
- Part-time
- Hospital
- Computer literacy
- Windows
- Opportunities for advancement
Quick Apply
Dental Front Office
Coral Dental Care —Salem, MA
- $18 - $30 an hour
- Full-time
- Bilingual
- Dental office
- Computer literacy
Quick Apply
10d
Referral Coordinator / Patient Services Representative
Orchard Medical Management —Hampstead, NH
- Full-time
- Primary Care
- HIPAA
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
9d
Scheduling Coordinator - Home Care Agency (English/Russian Speaking required)
Multicultural Home Care —Lynn, MA
- $20 - $24 an hour
- Monday to Friday
- Customer service
- English
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Patient Care Coordinator - onsite
Boston Medical Center —Boston, MA
- $22.84 - $31.97 an hour
- Full-time
- Surgery
- Word processing
- Writing skills
- Health insurance
- Dental insurance
Patient Care Coordinator
Professional Physical Therapy —Andover, MA
- $37,440 - $43,680 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Medical Assistant/Receptionist
Nova Women's Health —North Reading, MA
- $20 - $25 an hour
- Part-time
- Computer literacy
- HIPAA
- Administrative experience
- Health insurance
- 401(k)
Quick Apply
1d
Patient Placement Coordinator
Beth Israel Lahey Health —Charlestown, MA
- $22.00 - $32.69 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
3d
Call Center Coordinator - School of Dental Medicine
Tufts University —Boston, MA
- $19.35 - $25.90 an hour
- Computer literacy
- High school diploma or GED
- Computer skills
- Dental insurance

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Team Lead Prescriber Administrative Assistant - w/hiring incentive

Northeast Health Services, Northeast Health Services -
Beverly, MA

Quick Apply

Job Details

Full-time
$25 - $27 an hour

Benefits

Partner benefits
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Healthcare onboarding training
Employee onboarding
Patient question and concern management
Google Drive
Overseeing health insurance pre-certification
Team supervision
Phone communication
Coaching
Client inquiry handling
HIPAA
Filing
Client file management
Answering guest questions
Assisting medical staff
Mid-level
Medical scheduling
High school diploma or GED
Team development
Mentoring
Health information regulatory compliance
Telehealth platforms
Organizational skills
Leading team collaboration initiatives
Computer skills
New hire orientation
Telephone systems
Multi-line phone systems
Clinical confidentiality policies
Onboarding process management
Care coordination

Full Job Description

At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Team Lead Prescriber Administrative Assistant, you'll be an essential part of our clinical support team.

As the heart of our clinics – providing support for our clients as well as our team members, your responsibilities will range from handling client calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing essential information. Team Lead Prescriber Administrative Assistants play a crucial role in coaching and guiding new employees, ensuring they seamlessly integrate into our systems and workflows while upholding the highest standards of quality and professionalism outlined in our company policy and procedures.

Northeast Health Services team members are highly motivated by working as part of a collaborative cohesive team in a fast-paced environment. These team members are champions of protecting sensitive information, complying with HIPAA, and are skilled at maintaining composure and professionalism in all situations.

This role is eligible for a $2,000 hiring incentive at this location for qualified candidates.

Key Responsibilities:

Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.
Guide client through troubleshooting for telehealth appointments.
Call insurance for prior authorization and copay information.
Assist providers in administrative tasks.
Answer general questions about the practice and services provided.
Answer internal communication questions.
Coordinate care between clients and providers.
Schedule client appointments
Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
Collaborate with other team members and locations to provide excellent customer service.
Help train new team members as needed.
Prepare client files for providers.
Provide overall psychiatric provider and site support in conjunction with Site Coordinators
Own and manage medication logbook and download prescription monitoring report each day for review.
Help support therapists and psychiatric providers on managing waitlists.
Must maintain a professional dress code at all times.
Help coordinator coverage when short staffed.
Lead and facilitate training sessions for new Prescriber Medical Administrative Assistants (PMAAs), ensuring comprehensive understanding of company systems, workflows, and best practices.
Provide ongoing coaching and mentorship to new PMAAs, fostering their professional development and ensuring adherence to established quality standards and procedures.
Collaborate with departmental leaders to identify training needs and develop tailored onboarding plans for new PMAA hires, optimizing their integration into the team and maximizing productivity from inception.
Other duties as assigned.

Qualifications:

High school diploma or equivalent
Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
Patient and empathetic attitude as well as adaptable and flexible
Strong time management skills, detail oriented and organizational skills
Computer skills, familiarity with Google Drive
Phone skills, including familiarity with complex or multi-line phone systems.
Maintain client trust and protect operations by keeping client care information confidential.
Creating a safe, productive work environment that is client focused.
Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized.
Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting.
Ability to complete other office tasks as needed.
Customer service skills

Explore the Advantages of Joining Our Team:

Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.
Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.
Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.

Northeast Health Services is committed to fair and equitable compensation practices. The hourly compensation range for this role is $25 - $27. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Quick Apply

Refine Your Search

customer care coordinator jobs in danvers, ma

Team Lead Prescriber Administrative Assistant - w/hiring incentive

On-Call Home Support Scheduler

Patient Experience Coordinator

PAS Bed Placement Coordinator

Front Desk Coordinator

Patient Care Coordinator (PCC)

Member Support Coordinator

Dental Receptionist/Insurance Coordinator

Operations Coordinator, Medicaid Clinic

Patient Access Coordinator

Patient Care Coordinator

BFT - Temporary Patient Service Coordinators for MGH Salem / Peabody

Dental Front Office

Referral Coordinator / Patient Services Representative

Scheduling Coordinator - Home Care Agency (English/Russian Speaking required)

Patient Care Coordinator - onsite

Patient Care Coordinator

Medical Assistant/Receptionist

Patient Placement Coordinator

Call Center Coordinator - School of Dental Medicine

I want to receive the latest job alert for customer care coordinator in danvers, ma

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