Top 2 Software development intern Jobs in Danville, Il

Intern Help Desk Technician
Watchfire Signs LLC —Danville, IL
- Full-time
- Bachelor of Science
- US work authorization
- Computer skills
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Intern Help Desk Technician
Watchfire Signs LLC —Danville, IL
Pursuing an AA/AAS/AS degree in technical field (or military equivalent) minimum. Pursuing a BS in EE, EET, CE, ECE, MIS or IT or similar technical field…
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Product Management Intern (Summer 2027)
Vertiv —Westerville, OH
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College Internship Information Technology (20097565)
State of Ohio - Rehabilitation & Correction - Operation Support Center —Columbus, OH
Individuals under a federal or state weapons disability if the position requires firearms certification/recertification and use;
$16.44 - $20.00 an hour
6d

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Intern Help Desk Technician

Watchfire Signs LLC -
Danville, IL

Quick Apply

Job Details

Full-time | Internship

Qualifications

Technical support via phone
Phone communication
Maintenance work
Network infrastructure
Client interaction via phone calls

Full Job Description

Summary

Our true differentiator in the market is exceptional technical support/customer service. This position is based onsite at our Danville, IL facility, where our help desk team is at the core of this promise. These technologically savvy call center techs are key team members who provide our outside customers - end users and sign technicians - with installation, service, maintenance and software operation assistance and training as part of the technical support helpdesk, utilizing an extensive knowledge base and hands-on training with our team. This is not a "customer service" CSR role in the traditional sense, as it is far more technical in nature; however, customer service is the critical

Responsibilities

Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.
Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.
Perform other various special software and engineering assignments or duties as required.
Occasional weekend duties, such as providing on-call or remote weekend helpdesk support.
Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.

Required Qualifications/Skills:

Solid understanding of basics of networking (not simply computer operation) is required.
Basic understanding of electronics - including college coursework
NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)
Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally IT/software/computer phone support
Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills
Must be able to work onsite at our Danville, IL facility

Required Education and Licensing

Pursuing an AA/AAS/AS degree in technical field (or military equivalent) minimum
Pursuing a BS in EE, EET, CE, ECE, MIS or IT or similar technical field strongly preferred.
Must have been enrolled full-time for the current semester, new graduates are still eligible for this position

Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other “temporary work authorization” candidates will be considered

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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software development intern jobs in danville, il

Intern Help Desk Technician

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Required Qualifications/Skills:

Required Education and Licensing

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