Top 106 Customer service/sales representative Jobs in Danville, Ky

Customer Service Representative Tier 2
Helpware —Danville, KY
- $21 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
6d
HME Customer Service Representative
Ephraim McDowell Health —Danville, KY
- $16.14 - $22.22 an hour
- Computer literacy
- Merchandising
- Assembly
Customer Service Representative
Dana Incorporated —Danville, KY
- Ability to walk for extended periods
- Computer literacy
- Mid-level
Customer Relations Representative
Farmers National Bank —Danville, KY
- $32,569 - $50,483 a year
- Full-time
- English
- High school diploma or GED
- 2 years
12d
Delivery Representative
AmeriGas Propane, Inc. —Burgin, KY
- $27 an hour
- 12 hour shift
- CDL B
- Background check
- Clean driving record
- Health savings account
- Paid holidays
Wireless Sales Pro
PRE-US —Nicholasville, KY
- $12.50 - $18.00 an hour
- Part-time
- Ability to stand for extended periods
- Entry level
- Health insurance
- Opportunities for advancement
Quick Apply
Furniture Sales Associate
Furniture World —Danville, KY
- $40,000 - $70,000 a year
- Urgently hiring
- In-person
- Entry level
- Under 1 year
- Dental insurance
Quick Apply
Merchandise Associate
TJ Maxx —Danville, KY
- $12.75 - $13.25 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Customer Service Representative #3000
FiveStar —Danville, KY
- $13.50 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Financial Service Representative
Attain Finance —Danville, KY
- $15.25 - $21.75 an hour
- Full-time
- No experience needed
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
9d
Financial Service Representative
Heights Finance Corporation —Danville, KY
- $15.25 - $21.75 an hour
- Full-time
- No experience needed
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
9d
Sales Representative - Ready Mix Concrete - Danville, KY
Smyrna Ready Mix, LLC —Danville, KY
- Full-time
- Construction site
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
Customer Service Representative #3010
FiveStar —Danville, KY
- $13.50 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Liquor Barn - Store Associate, Danville
Gopuff —Danville, KY
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- 21 years or older
- Health insurance
- Dental insurance
Quick Apply
Assistant Store Manager
HomeGoods —Nicholasville, KY
- $22.70 - $31.20 an hour
- Overtime
- Merchandising
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
14d
Retail Promotions Representative
ARS-Rescue Rooter —Danville, KY
- $18 - $30 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Residential
- Paid training
- Health savings account
Quick Apply
Guest Services Represenative
Shaker Village of Pleasant Hill —Harrodsburg, KY
- Full-time
- Hotel
- Communication skills
- Entry level
Quick Apply
3d
Outside Sales
Lumber King Inc. —Danville, KY
- Full-time
- Background check
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service Representative #4440
FiveStar —Harrodsburg, KY
- $13.50 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Sales Support Rep Part-Time
Victra - Verizon Wireless Premium Retailer —Danville, KY
- From $12 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Opportunities for advancement
Quick Apply
4d

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Customer Service Representative Tier 2

Helpware -
Danville, KY

Quick Apply

Job Details

Full-time
$21 an hour
6 days ago

Qualifications

Record keeping
Managing customer accounts
Customer communication
Customer returns handling
Account troubleshooting
Incident Escalation
Improving operational efficiency
Refund processing
Continuous improvement
Warranty issues management
Billing issue inquiries
Order issue resolution

Full Job Description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.

Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.

Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.

Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.

Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.

Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.

Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.

Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.

Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.

Other related tasks as assigned by the client or Helpware management.

Qualifications:

At least 2–4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.

Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.

Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.

Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.

Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.

Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.

Highly organized with exceptional attention to detail and the ability to document cases accurately.

Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.

Experience mentoring, coaching, or providing guidance to frontline agents is preferred.

Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.

Quick Apply

Refine Your Search

customer service/sales representative jobs in danville, ky

Customer Service Representative Tier 2

HME Customer Service Representative

Customer Service Representative

Customer Relations Representative

Delivery Representative

Wireless Sales Pro

Furniture Sales Associate

Merchandise Associate

Customer Service Representative #3000

Financial Service Representative

Financial Service Representative

Sales Representative - Ready Mix Concrete - Danville, KY

Customer Service Representative #3010

Liquor Barn - Store Associate, Danville

Assistant Store Manager

Retail Promotions Representative

Guest Services Represenative

Outside Sales

Customer Service Representative #4440

Sales Support Rep Part-Time

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