Field/On-Site Support Lead (On-Site Technician Lead)
Bailey Information Technology, LLC —Danville, VA
- Full-time
- Background check
- Mid-level
- Office
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Field/On-Site Support Lead (On-Site Technician Lead)

Bailey Information Technology, LLC
Danville, VA

Quick Apply

Job Details

Full-time

Qualifications

Desktop computer repair
Field service equipment repair
Customer communication
Software deployment
Triage
Laptop (troubleshooting support)
In-person customer service
Moving
Hardware maintenance
Printer (troubleshooting support)
Firewall
Driver's License
On-site repair services (office equipment)
Computer hardware
Desktop (troubleshooting support)
Resident rapport building
Networking equipment (troubleshooting support)
Desktop administration
Peripheral hardware support

Full Job Description

Position Title: Field/on-Site Support Lead (On-Site Technician Lead)

Location Requirement: Must reside in or within very close proximity to Danville, VA — able to physically reach any covered client location within 1 hour of dispatch, at any time during coverage hours

Employment Type: Full-time

Clearance / Screening: Standard background check expected given on-site presence at housing, elder-care, and youth-center facilities

Locations Requiring 1-Hour On-Site Coverage

All within the greater Danville, VA area:

Location

Address

Jones Crossing (Main Office)

135 Jones Crossing, Danville, VA 24541

Jones Crossing Elder Center

135 Jones Crossing, Danville, VA 24541

Cardinal Village

651 Cardinal Place, Danville, VA 24541

Cedar Terrace

127 Cedar Place, Danville, VA 24541

Cedar Terrace Youth Center

Cedar Place, Danville, VA 24541

Southside Community Learning Center

524 Chatham Ave, Danville, VA 24541

Ingram Heights

129 New Ingram Rd, Danville, VA 24541

Pleasant View

101 Pleasant View Avenue, Danville, VA 24541

Seeland Crossing

300 Garfield Street, Danville, VA 24541

Key Responsibilities

Deploy on-site within 1 hour of dispatch to any of the 9 DRHA locations to resolve issues that cannot be handled remotely.
Deliver and set up desktops and/or laptops on-site (PC Deployment) for new hires, refreshes, and replacements.
Provide hands-on desktop/laptop hardware support: maintenance, repair, failed-equipment replacement, and provisioning of new equipment.
Support existing printers, copiers, and scanners, including network-printing issues at each site.
Execute Move/Add/Change (MAC) work: relocating, reconfiguring, or installing equipment and software as directed.
Maintain and update the hardware/asset inventory (desktops, laptops, servers, printers/scanners, fax machines) and flag warranty or service issues to the Asset & Warranty Inventory Coordinator.
Support lifecycle management of hardware — end-of-life notification, replacement coordination, and secure decommissioning/disposal.
Assist with on-site onboarding/offboarding tasks — physical device setup, badge/access-adjacent IT tasks, and equipment retrieval.
Coordinate with the Help Desk Manager and Dispatch/Ticketing Coordinator to prioritize and close out on-site tickets within SLA.
Represent the MSP professionally on client premises, including sites serving elderly residents and youth — comfort working in community/resident-facing environments is essential.

Required Qualifications

Lives in or within a realistic 1-hour drive of Danville, VA
5+ years of hands-on desktop/laptop hardware support, deployment, and break/fix experience.
Working knowledge of network printing and basic network equipment (switches, APs, firewalls) sufficient to triage on-site issues.
Reliable personal transportation and a valid driver's license, given multi-site daily travel.
Strong customer-service orientation; able to interact professionally with non-technical staff and residents at community/elder/youth facilities.
Ability to lift and transport IT equipment (desktops, monitors, printers) as part of deployment and decommissioning work.
Willingness to complete a standard background check prior to placement at DRHA sites.

Preferred Qualifications

Experience supporting Microsoft 365 environments (Exchange, Teams, SharePoint, OneDrive).
Familiarity with Yardi or similar property/housing-management software (DRHA's primary line-of-business application).
Prior experience supporting a public housing authority, non-profit, or other HUD/PHA-funded organization.
ITIL Foundations or equivalent help-desk process familiarity.
CompTIA A+ or Network+ certification.

Quick Apply

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