Top 71 Guest service agent Jobs in Danville Ca

Front Desk Supervisor
Marriott San Ramon —San Ramon, CA
- $23.50 - $25.50 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Basic math
- Disability insurance
- Health insurance
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Front Desk Agent
AccorHotel —San Francisco, CA
- $36.50 an hour
- Full-time
- US work authorization
- Entry level
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Guest Service Agent
Aloft Dublin —Dublin, CA
- $19.75 - $21.00 an hour
- Entry level
- Paid holidays
- Disability insurance
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Guest Services Representatives
Omni Hotels & Resorts —San Francisco, CA
- $35.09 an hour
- Full-time
- English
- Hotel
- Math
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Guest Services Agent
WINDSOR CAPITAL GROUP —Walnut Creek, CA
- Hotel
- High school diploma or GED
- Typing
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Front Desk Agent
Kimpton Alton Hotel —San Francisco, CA
- $36.06 - $37.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
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2d
Front Desk Agent - Night Auditor Back Up
Marriott San Ramon —San Ramon, CA
- $21.50 - $23.00 an hour
- Overnight shift
- Office
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
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Front Desk Agent/Concierge
Inn at the Presidio —San Francisco, CA
- $31.75 an hour
- Part-time
- Entry level
- Resort
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7d
Front Desk Agent - Full Time
Sage Hospitality —San Francisco, CA
- From $33.29 an hour
- Full-time
- No experience needed
- English
- Hotel
- 401(k) matching
- Referral program
Front Desk Receptionist
Four Seasons —San Francisco, CA
- $36.66 an hour
- Weekends as needed
- Bilingual
- Hotel
- Military encouraged
- Paid holidays
- Health insurance
1d
Director of Agent Services
Keller Williams Tri Valley —Pleasanton, CA
- From $52,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
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1d
Holiday Inn Express Walnut Creek - Front Desk Lead
Aimbridge Hospitality —Walnut Creek, CA
- $18.58 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Free parking
- AD&D insurance
8d
Guest Service Agent
Pleasanton TownePlace Suites by Marriott —Pleasanton, CA
- $21 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
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9d
Guest Service Agent
AC Hotel Pleasanton —Pleasanton, CA
- From $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent | Homewood Suites | Oakland, CA
PM Hospitality Strategies, Inc. —Oakland, CA
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
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Front Desk Agent
Super 8 Livermore —Livermore, CA
- $17.50 - $18.50 an hour
- Part-time
- Windows
- Hotel
- High school diploma or GED
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Asst. Front Office Manager
Sheraton Four Points Pleasanton —Pleasanton, CA
- $71,000 a year
- Overnight shift
- Word processing
- Mid-level
- Windows
8d
Front Desk Agent - Four Points by Sheraton Pleasanton
Sheraton Four Points Pleasanton —Pleasanton, CA
- $19 - $20 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Holiday Inn Express Walnut Creek - Front Desk Agent
Aimbridge Hospitality —Walnut Creek, CA
- $18.58 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Free parking
- AD&D insurance
Front Desk Agent
Hotel Zoe 425 N Point St San Francisco, CA 94133, USA —San Francisco, CA
- $31.21 an hour
- Weekends as needed
- Background check
- Microsoft Outlook
- Hotel
- AD&D insurance
- Paid holidays
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Front Desk Supervisor

Marriott San Ramon -
San Ramon, CA

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Job Details

Full-time
$23.50 - $25.50 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Pet insurance

Qualifications

Customer communication
Employee relationship building
High school diploma or GED

Full Job Description

About Us

San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:

Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

•Promptly answer the telephone using positive and clear voice. Input messages into the computer. •Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

•Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. •Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Qualifications and Skills

Education and Experience

High school diploma required; college degree preferred.
One year experience in customer service in hospitality or similar industry.

Knowledge, Skills and Abilities

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to access and accurately input information using a moderately complex computer system.
Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Salary Range: $23.50 - $25.50 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

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Refine Your Search

guest service agent jobs in danville ca

Front Desk Supervisor

Front Desk Agent

Guest Service Agent

Guest Services Representatives

Guest Services Agent

Front Desk Agent

Front Desk Agent - Night Auditor Back Up

Front Desk Agent/Concierge

Front Desk Agent - Full Time

Front Desk Receptionist

Director of Agent Services

Holiday Inn Express Walnut Creek - Front Desk Lead

Guest Service Agent

Guest Service Agent

Front Desk Agent | Homewood Suites | Oakland, CA

Front Desk Agent

Asst. Front Office Manager

Front Desk Agent - Four Points by Sheraton Pleasanton

Holiday Inn Express Walnut Creek - Front Desk Agent

Front Desk Agent

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