Top 6 Helpdesk support Jobs in Danville Il

Help Desk Customer Service Technician I
Watchfire Signs LLC —Danville, IL
- On call
- Bachelor of Science
- High school diploma or GED
- US work authorization
- AD&D insurance
- Health insurance
Quick Apply

Discover related jobs

Based on your search for helpdesk support jobs.

Help Desk Customer Service Technician I
Watchfire Signs LLC —Danville, IL
AA/AAS/AS degree in technical field (or military equivalent) OR. BS in EE, EET, CE, ECE, MIS or IT or similar technical field.
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Danville, IL
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
$18 - $25 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Operations Manager
DataField Technology Services —Columbus, OH
This role requires in-depth knowledge of a variety of project implementation practices and field concepts for information systems.
$36 - $44 an hour
Quick Apply
2d
Customer Support Specialist
The Greentree Group —Reynoldsburg, OH
Provide Enterprise Customer Service Center support, which includes handling inbound calls and email inquiries to ensure customer needs are identified, addressed…
$45,000 - $55,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk support in danville il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near danville il

Helpdesk Technician jobs in Danville, IL

Pharmacy Technician jobs in Salem, Va

Helpdesk Technician jobs in Fairfax, Va

Entry Level Helpdesk jobs in Washington, Dc

Helpdesk Technician jobs in Dublin, Oh

Helpdesk Technician jobs in South Bend, In

Remote Helpdesk jobs in Denver, Co

Helpdesk Technician jobs in Las Vegas, Nv

Help Desk Customer Service Technician I

Watchfire Signs LLC -
Danville, IL

Quick Apply

Job Details

Benefits

AD&D insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Bachelor's degree in management information systems
Associate of Applied Science
Customer records maintenance
Knowledge management
Computer operation
Records maintenance
Email customer support
Technical support via phone
Bachelor's degree in information technology
Management Information Systems
Bachelor's degree in electrical engineering
Phone communication
Bachelor of Science
Bachelor’s degree in electrical engineering technology
Network infrastructure
High school diploma or GED
Electrical Engineering Technology
Networking hardware installation
Telecommunications systems
Customer service knowledge base
Computer skills
1 year
Online help documentation
Technical support via email
Electrical Engineering
Associate's degree
Communication skills
Entry level
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Responsibilities

Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.
Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.
Perform other various special software and engineering assignments or duties as required.
Occasional weekend duties, such as providing on-call or remote weekend helpdesk support.
Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.

Qualifications/Skills:

Solid understanding of basics of networking (not simply computer operation) is required.
Basic understanding of electronics - including college coursework
NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)
Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally IT/software/computer phone support
Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills

Education and Licensing

HS Diploma/GED combined with relevant work experience OR
AA/AAS/AS degree in technical field (or military equivalent) OR
BS in EE, EET, CE, ECE, MIS or IT or similar technical field

Benefits

Medical
Dental
Vision
Company Paid Life/ADD
Voluntary Life/ADD
Dependent Life/ADD
401k with Employer Match
Vacation
Personal Time

Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other “temporary work authorization” candidates will be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

helpdesk support jobs in danville il

Help Desk Customer Service Technician I

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk support in danville il

Explore jobs in more locations

Responsibilities

Qualifications/Skills:

Education and Licensing

Benefits

Job Seeker Tools

Employer Tools

Browse

Stay Connected