Top 9 Helpdesk technician Jobs in Danville Il

Help Desk CS I, S&I
Watchfire Signs LLC —Danville, IL
- Weekends as needed
- In-person
- 1 year
- Communication skills
- AD&D insurance
- Health insurance
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4d
Help Desk Customer Service Technician DSG
Watchfire Signs LLC —Danville, IL
- Overtime
- Spanish
- Bachelor of Science
- US work authorization
- AD&D insurance
- Health insurance
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Help Desk EU Specialist
Watchfire Signs LLC —Danville, IL
- Part-time
- Bachelor of Science
- Maintenance
- High school diploma or GED
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Danville, IL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Field Service Technician - Albany, GA
GLORY —Illinois
- $22.48 - $27.00 an hour
- Weekends as needed
- Customer service
- Military
- Computer literacy
- Paid parental leave
- AD&D insurance
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1d
Field Service Technician - 2nd shift - Chicago, IL
GLORY —Illinois
- $20 - $27 an hour
- Weekends as needed
- Customer service
- Military
- Computer literacy
- Paid parental leave
- AD&D insurance
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Facilities Maintenance Technician I
Omnia Facility Solutions —Reynoldsburg, OH
Minor troubleshooting of faulty electrical systems/circuits. Personal hand tools a plus. Help with installation/repair of equipment.
$18 - $22 an hour
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Facilities Maintenance Technician I
Omnia Facility Solutions —Columbus, OH
Minor troubleshooting of faulty electrical systems/circuits. Personal hand tools a plus. Help with installation/repair of equipment.
$18 - $22 an hour
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Help Desk CS I, S&I

Watchfire Signs LLC -
Danville, IL

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Job Details

4 days ago

Benefits

AD&D insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Live chat
Live event projects
Non-technical user support
Customer records maintenance
Knowledge management
Computer operation
Email customer support
Technical support via phone
Phone communication
Procedural guides
Live event AV production projects
Hardware maintenance
Equipment troubleshooting
Emergency procedures
Network infrastructure
User training (technical support)
Troubleshooting audio issues
Help files
Records management
Computer hardware
Networking hardware installation
Hardware configuration
Telecommunications systems
Hardware support
Networking equipment (troubleshooting support)
Customer service knowledge base
User guides
Content management
Live production performance
1 year

Full Job Description

Our true differentiator in the market is exceptional technical support/customer service. Our help desk team is at the core of this promise. These technologically savvy call center techs are key team members who provide our customers—including stadium control room operators and live event staff—with remote service, software operation assistance, and troubleshooting for their A/V systems and video displays and training as part of the technical support helpdesk, utilizing an extensive knowledge base and hands-on training with our team. This is not a "customer service" CSR role in the traditional sense, as it is far more technical in nature; however, customer service is the critical focus of this helpdesk technician position. This role specializes in providing real-time support for high-stakes environments like live sporting events and entertainment productions.

Responsibilities

Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.
Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web- based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.
Perform other various special software and engineering assignments or duties as required.
Provide on-call or after hours support, especially during evenings and weekends to align with live event schedules
Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.
Guide on-site personnel through hardware and software configurations and emergency procedures during live events.
Assist customers with content management and operation of audio and video display software.

Qualifications/Skills:

Solid understanding of basics of networking (not simply computer operation) is required.
Basic understanding of electronics - including college coursework
NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)
Previous customer service work experience is strongly recommended; 1+ years prior helpdesk /phone support experience, ideally IT/software/computer phone support
Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills
Experience in a live event production, broadcast, or A/V integration environment is strongly preferred.
A strong understanding of video signal types (e.g. SDI, HDMI) and signal flow troubleshooting
Demonstrated ability to provide clear, calm, and confident instruction to non-technical users in high-pressure situations.

Benefits

Medical
Dental
Vision
Company Paid Life/ADD
Voluntary Life/ADD
Dependent Life/ADD
401k with Employer Match
Vacation
Personal Time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

helpdesk technician jobs in danville il

Help Desk CS I, S&I

Help Desk Customer Service Technician DSG

Help Desk EU Specialist

Now Hiring IT and Telecom Field Technicians

Field Service Technician - Albany, GA

Field Service Technician - 2nd shift - Chicago, IL

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