Top 30 Authorization representative Jobs in Danville Ky

Customer Service Representative Tier 2
Helpware —Danville, KY
- $21 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Mentoring
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1d
Psychotherapist
PPL Therapeutic Services —Harrodsburg, KY
- From $50 an hour
- Contract
- Background check
- LMFT
- Nursing home
- Flexible schedule
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1d
Director of Construction- OSP Telecom
RLM Underground, LLC —Springfield, KY
- $100,000 - $115,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Construction site
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Inspector-ARP
Amcor —Nicholasville, KY
- 12 hour shift
- Ability to walk for extended periods
- Writing skills
- English
- Paid parental leave
- Health savings account
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Retail Manager in Training Full Time
Sun Tan City - STC Management Group, LLC —Nicholasville, KY
- $17 - $22 an hour
- Weekends as needed
- Microsoft Outlook
- Ability to walk for extended periods
- Computer literacy
- Disability insurance
- Health insurance
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Retail Sales Associate Part Time
Sun Tan City - STC Management Group, LLC —Nicholasville, KY
- $12.50 - $15.50 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- US work authorization
- 401(k) matching
- Employee discount
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Fire Sprinkler Fitter Foreman (TRAVELING)
North American Fire Protection —United States
- $30 - $40 an hour
- Overtime
- Background check
- Mechanic experience
- Construction site
- Profit sharing
- Paid training
Quick Apply
Generator Master Electrician
Critical Response Strategies, LLC —United States
- 12 hour shift
- English
- Ability to lift 50 pounds
- Driver's License
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Field Reimbursement Manager - Kidney (Central California - Los Angeles & San Bernardino)
Vertex Pharmaceuticals —United States
- $136,000 - $204,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Loan repayment program
- Health insurance
Field Reimbursement Manager - Kidney (Central Southwest - AZ, NM, TX, OK)
Vertex Pharmaceuticals —United States
- $136,000 - $204,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Loan repayment program
- Health insurance
Field Reimbursement Manager - Kidney (NYC Metro)
Vertex Pharmaceuticals —United States
- $136,000 - $204,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Loan repayment program
- Health insurance
Generator Journeyman Electrician
Critical Response Strategies, LLC —United States
- 12 hour shift
- English
- Ability to lift 50 pounds
- Driver's License
Quick Apply

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Customer Service Representative Tier 2
Helpware —Danville, KY
Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.
$21 an hour
Quick Apply
1d
Medical Front Office - Patient Service Specialist - KORT - Float
Kentucky Orthopedic Rehab Team —Lexington, KY
**Reliable transportation and a clean driving record is preferred.***. Invest in Your Future: Company-matching 401(k) retirement plans as well as life and…
$16 - $18 an hour
Quick Apply
7d

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Project Controls Analyst
New River Electrical Corporation —Granville, OH
Participate in project conference calls, as needed, to validate that project billing, schedules, and forecasts align with current project conditions.
10d
Customer Service Representative
Caliber —Dublin, OH
Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to…

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authorization representative jobs near danville ky

Customer Service Representative Tier 2

Helpware -
Danville, KY

Quick Apply

Job Details

Full-time
$21 an hour
1 day ago

Qualifications

Record keeping
Managing customer accounts
Customer communication
Customer returns handling
Account troubleshooting
Incident Escalation
Improving operational efficiency
Refund processing
Continuous improvement
Warranty issues management
Billing issue inquiries
Order issue resolution

Full Job Description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.

Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.

Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.

Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.

Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.

Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.

Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.

Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.

Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.

Other related tasks as assigned by the client or Helpware management.

Qualifications:

At least 2–4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.

Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.

Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.

Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.

Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.

Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.

Highly organized with exceptional attention to detail and the ability to document cases accurately.

Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.

Experience mentoring, coaching, or providing guidance to frontline agents is preferred.

Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.

Quick Apply

Refine Your Search

authorization representative jobs in danville ky

Customer Service Representative Tier 2

Psychotherapist

Director of Construction- OSP Telecom

Inspector-ARP

Retail Manager in Training Full Time

Retail Sales Associate Part Time

Fire Sprinkler Fitter Foreman (TRAVELING)

Generator Master Electrician

Field Reimbursement Manager - Kidney (Central California - Los Angeles & San Bernardino)

Field Reimbursement Manager - Kidney (Central Southwest - AZ, NM, TX, OK)

Field Reimbursement Manager - Kidney (NYC Metro)

Generator Journeyman Electrician

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