Top 22 Inbound phone representative Jobs in Dartmouth, Ma

Inbound Phone Representative
MOO —East Providence, RI
- Full-time
- Hybrid work
- Office
- Continuous improvement
- Entry level
- AD&D insurance
- Health insurance
Quick Apply
Inside Sales Representative
Premier Energy Solutions —Middleboro, MA
- $80,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Sales
- Mid-level
- Health insurance
- Dental insurance
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Business Development Representative
TOP QUALITY AUTO SALES —Westport, MA
- $20 - $25 an hour
- Full-time
- Dealership
- Business development
- Computer skills
- Opportunities for advancement
- Flexible schedule
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13d
Call Center Representative I - Full Time
Cardi's Furniture & Mattresses —Swansea, MA
- $19 - $20 an hour
- Full-time
- No high school diploma
- Ability to lift 50 pounds
- Analysis skills
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Customer Service Representative
Window World of Rhode Island —Warwick, RI
- $20 - $22 an hour
- Full-time
- Communication skills
- Entry level
- Paid training
- Paid holidays
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Deposit Operations Representative
Shoreham Bank —Warwick, RI
- From $21 an hour
- Full-time
- Basic math
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
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13d
MR/CT Coordinator
Rhode Island Medical Imaging —Warwick, RI
- Call employer
- Hybrid work
- Computer literacy
- High school diploma or GED
- Analysis skills
- Profit sharing
- Loan repayment program
Quick Apply
Consumer Investments - Investment Specialist Trainee (Obtain SIE Series 7 & 66)
Bank of America —Riverside, RI
- $26.92 - $29.33 an hour
- Full-time
- Computer literacy
- Writing skills
- Office
Sales Development Representative
happynest —East Greenwich, RI
- $15 - $18 an hour
- Email
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
Distribution Inside Sales Representative - Taunton, MA
Woodgrain —Taunton, MA
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Health savings account
- AD&D insurance
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7d
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance

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Business Development Representative
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Valid driver's license and reliable transportation for work. In this role, you would be calling outbound and receiving inbound calls within our warm contact…
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Inbound Phone Representative

MOO -
East Providence, RI

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Job Details

Full-time

Benefits

AD&D insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Customer communication
Customer relationship building
Incident Escalation
Salesforce Cloud
Zendesk
Continuous improvement
Task prioritization
Decision making
Graphic design software
Customer engagement
Customer support ticket management
Image quality checks
CRM system proficiency
Order issue resolution
Escalation handling
Entry level
Client interaction via phone calls
Customer data entry

Full Job Description

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.

We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that.

We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.

Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

At MOO, we don’t just print business cards; we help people make their mark on the world. We believe great design is for everyone and our goal is to help customers achieve that!

We are looking for an Inbound Call Specialist who is part problem-solver, part design-enthusiast, and 100% dedicated to the customer experience.

As the literal voice of our brand, you will be the first point of contact for our customers when they call in. Whether they need help choosing the perfect paper stock, tracking down a delayed package, or fixing a design that didn't print quite right, you’ll be their hero. We don't believe in rigid, robotic call centers here—we believe in keeping it human, having real conversations, and delivering absolute delight on every single call.

The hours will be as follows:
Training - months 1- 2 >>: 9-5:30pm
months 3 - 6 >> 11am-7:30pm
months 6+ >> 1pm-9:30pm

Responsibilities

Deliver world-class, human-centric service via inbound phone support to MOO’s diverse customer base
Provide expert guidance on product features, pricing, and specific artwork requirements
Act as a MOO ambassador, guiding customers through the journey of order creation and file upload process with a consultative touch
Have a critical eye mindset to spot technical errors, such as typos or misaligned images, before they go to print
Maintain a calm, professional, and empathetic demeanor while problem-solving with customers, ensuring they feel confident that their order will accurately represent their brand and print as intended
Resolve issues proactively, thinking "outside the box" to find solutions that benefit both the customer and the business
Maintain meticulous records by accurately logging every interaction within CRM systems like Salesforce or Zendesk

About You

Problem Solving:
- Recognizes and reports issues to line manager, including but not limited to product and website
- Identifies situations that require escalation based on established procedures (providing clear/concise information)
- Avoids making assumptions and asks clarifying questions to fully understand the customer's needs and the nature of their problem
- Demonstrates understanding by offering mutually agreed upon solutions
- Flags potential areas for improvement in tools, resources, or training
- Contributes to a culture of continuous improvement by voicing observations and concerns
Decision making
- Consistently and accurately adheres to established procedures, policies, and resources
- Actively listens and collaborates with customers to understand their needs and the root cause of their issue
- Uses resources to guide customers toward effective, long-term solutions
- Recognizes situations that fall outside of your scope and makes the decision to transfer to the appropriate team, channel or person
Planning, Prioritizing and Process:
- Prioritizes workload contributing to the success in meeting SLA for inbound telephone calls
- Effectively manages personal time within work schedules to ensure breaks are taken without impacting productivity or service levels
- Follows assigned schedule, responds to calendar invites and communicates conflicts or needed adjustments to Supervisor in a timely manner
- Ensures proper categorization and data collection when closing Zendesk tickets and selecting Workerbee reasons
- Offers reasonable timelines to customers, avoiding unrealistic promises

Nice to Haves

Print knowledge
Previous e-comm service roles
Knowledgeable in Photoshop and/or Adobe Creative Suite
Previous work experience with Zendesk

What’s it like to work at MOO?

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.

That’s why we offer 34 days of combined vacation and holidays, comprehensive medical, dental, and vision coverage, plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule, a dog-friendly and casual office environment, and free lunches every other week. Because when you feel good, your work does too.

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

inbound phone representative jobs in dartmouth, ma

Inbound Phone Representative

Inside Sales Representative

Business Development Representative

Call Center Representative I - Full Time

Customer Service Representative

Deposit Operations Representative

MR/CT Coordinator

Consumer Investments - Investment Specialist Trainee (Obtain SIE Series 7 & 66)

Sales Development Representative

Distribution Inside Sales Representative - Taunton, MA

Licensed Insurance Representative - Remote

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