Top 81 Help desk Jobs in Dauphin Pa

Help Desk Operator (PACMS)
Administrative Office of PA Courts —Mechanicsburg, PA
- $48,128 - $77,540 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
10d
Help Desk Operator (CPCMS)
Administrative Office of PA Courts —Mechanicsburg, PA
- $48,128 - $77,540 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
8d
IT Support Specialist
MidPenn Legal Services —Harrisburg, PA
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
IT Specialist-IMTO
Cumberland County —Carlisle, PA
- $20 - $24 an hour
- Clean driving record
- Computer Science
- English
- Wellness program
- Health savings account
13d
IT Help Desk Technician
Ollies Bargain Outlet, Inc. —Harrisburg, PA
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
IT Desktop Support - Harrisburg, PA
Software Technology Inc —Harrisburg, PA
- Entry level
Quick Apply
IT Support Specialist
Westshore Home —Mechanicsburg, PA
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
3d
Jr. IT Support Technician
webfx.com —Harrisburg, PA
- $47,000 - $50,000 a year
- Multiple hires
- Research
- Office
- Windows
- Profit sharing
- Wellness program
Quick Apply
Help Desk Analyst
Software Technology Inc —Harrisburg, PA
- Mid-level
- Cleaning
Quick Apply
IT Specialist
GIRL SCOUTS IN THE HEART OF PA —Camp Hill, PA
- Weekends as needed
- Mid-level
- Driver's License
- Organizational skills
Quick Apply
Desktop Support Engineer
Crystal Data —Harrisburg, PA
- Mid-level
IT Technician
C & J Catering —Middletown, PA
- $20 - $22 an hour
- Full-time
- Mid-level
- Windows
- Power tools
Quick Apply
IT Support Services Supervisor
Members 1st Federal Credit Union —Enola, PA
- From $75,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
Help Desk Analyst
absiusa —Harrisburg, PA
- $1 an hour
- Call employer
- Research
- Windows
- Microsoft Office
Quick Apply
5h
Help Desk Analyst
S R INTERNATIONAL INC —Harrisburg, PA
- $21 an hour
- Full-time
- Research
- Mid-level
- Windows
Quick Apply
18h
Jr. IT Support Specialist
webfx.com —Harrisburg, PA
- $47,000 - $50,000 a year
- Multiple hires
- Research
- Office
- Windows
- Profit sharing
- Wellness program
Quick Apply
PACMS Analyst & User Support Specialist
Administrative Office of PA Courts —Harrisburg, PA
- $61,926 - $101,209 a year
- Full-time
- Microsoft Excel
- Mid-level
- Criminal background check
- Paid parental leave
- Paid holidays
Workstation Specialist
Software Technology Inc —Harrisburg, PA
- Mid-level
- Office
Quick Apply
Tier 1 Help Desk
i-Link Solutions Inc —Harrisburg, PA
- $18 - $19 an hour
- Call employer
- Hybrid work
- Research
- Office
- Windows
Quick Apply
6d
Tier 1 Help Desk - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
Quick Apply

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help desk jobs near dauphin pa

Help Desk Operator (PACMS)

Administrative Office of PA Courts -
Mechanicsburg, PA

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Job Details

Full-time
$48,128 - $77,540 a year
10 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
Retirement plan
Paid sick time

Qualifications

Microsoft Excel
Microsoft Outlook
Word embeddings
High school diploma or GED
Technical Proficiency
Office experience

Full Job Description

AOPC/IT is hiring a Help Desk Operator who will provide front-line technical and functional support for the Pennsylvania Appellate Court Case Management System (PACMS). Through the internal ticketing system, you will document, troubleshoot, and resolve end-user questions and calls, or escalate them to appropriate teams when necessary. The ideal candidate brings strong communication skills and a dedication to fast, accurate problem resolution. Work hours are Monday to Friday, 8:30 am to 4:30 pm, with a one-hour lunch break.

Key Responsibilities

Respond & Prioritize: Serve as the primary contact for Appellate Court staff (Prothonotaries, Filing Offices, and Judicial Chambers) by answering, logging, and responding to PACMS support requests via phone and email.
Assist External Users: Provide guidance, instructions, and support to the legal community and Pro Se litigants on using the UJS Portal’s Electronic Filing system (PACFiling).
Perform Tier-2 Analysis: Conduct system analysis and troubleshooting to resolve complex user-reported issues.
Log Inquiries: Accurately track all incoming calls, technical issues, and resolutions using the internal TICKETS system.
Stay Updated: Monitor functional changes within the PACMS application to ensure accurate, up-to-date guidance for end users.
Test Functionality: Perform system testing on new application features.
Enhance Help Resources: Review and recommend updates for user documentation, including training manuals, user guides, help text, and balloon tips.
Collaborate on System Enhancements: Work with supervisors, trainers, and analysts to recommend improvements based on user feedback.
Analyze Support Trends: Evaluate call data to suggest workflow optimizations and problem resolution.

Minimum Qualifications

High school diploma or equivalent; PLUS
Five years of general office support experience.
An equivalent combination of education, experience, and/or training may be considered.

Requirements

Proficiency with Microsoft Office applications (Word, Excel, and Outlook).
Satisfactory background check is required.

Job Highlights

Excellent benefits program, including comprehensive, low-cost medical, dental, vision, and prescription plans for employees and eligible family members on the first day.
13 paid holidays, 12 paid sick days, and 12+ paid vacation days per year.
Salary increases, employee assistance programs, and retirement plans.
Two telework days per week available after training.
Healthcare flexible spending account.
6 weeks of paid parental leave for eligible employees.

Salary information

Starting Annual Salary Range: $48,128 - $57,932

Maximum Annual Salary: $77,540

Applicants requiring accommodation, for any part of the application and/or interview process, should contact Human Resources at (717) 231-3309 or [email protected].

Apply Now

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help desk jobs in dauphin pa

Help Desk Operator (PACMS)

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Tier 1 Help Desk - Harrisburg, PA/On-Site

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Key Responsibilities

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Job Highlights

Applicants requiring accommodation, for any part of the application and/or interview process, should contact Human Resources at (717) 231-3309 or [email protected].

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