Top 17 Senior operations manager Jobs in Davidson, Nc

Sr Manager, Airport Customer Operations
American Airlines —Charlotte, NC
- Data analysis skills
- Analysis skills
- Driver's License
- Health insurance
- Dental insurance
6d
Senior Drone Operations Manager
Skye Link Drones —Charlotte, NC
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Management
- Construction
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Manager, Client Accounting Operations
Aprio —Charlotte, NC
- $115,000 - $160,000 a year
- Full-time
- Remote
- Accounting
- Senior level
- Communication skills
- Profit sharing
- Wellness program
Sr. Operations Manager
Amazon.com Services LLC —Charlotte, NC
- $135,000 - $182,700 a year
- Full-time
- Management
- Construction site
- Engineering
- AD&D insurance
- Health insurance
2d
Supply Chain and Operations Consulting – Senior Manager – Manhattan WMS
Accenture —Charlotte, NC
- $122,700 - $338,300 a year
- Full-time
- 7 years
- Travel
- Mentoring
- Paid holidays
- Disability insurance
Payer Back Office Strategy / Technology / Operations Consultant, Senior Manager
PRICE WATERHOUSE COOPERS —Charlotte, NC
- $124,000 - $280,000 a year
- 7 years
- Master's degree
- Analysis skills
- Paid holidays
- Health insurance
Life, Annuity & Group Benefits Operations Consultant - Sr. Manager
PRICE WATERHOUSE COOPERS —Charlotte, NC
- $124,000 - $280,000 a year
- 7 years
- Finance
- Bachelor's degree
- Paid holidays
- Health insurance
Senior Manager of People Operations
AvidXchange, Inc. —Charlotte, NC
- Full-time
- Hybrid work
- 3 years
- Analysis skills
- Senior level
- Free parking
- Disability insurance
Quick Apply
1d
Senior Manager, Centralized Tax Operations
Aprio —Mooresville, NC
- Full-time
- Hybrid work
- Senior level
- Leadership
- Communication skills
- Profit sharing
- Wellness program
Senior Manager, Sales Operations
IRALOGIX,Inc —Charlotte, NC
- Full-time
- Remote
- 7 years
- Microsoft Outlook
- System design
Quick Apply
Senior Operations Supervisor - Transportation (Supply Chain/Logistics)
Penske Truck Leasing and Logistics —Charlotte, NC
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
1d
Sr Stadium & Venue Operations Manager
Mecklenburg County —Charlotte, NC
- $57,346.00 - $75,266.63 a year
- Weekends as needed
- Driver's License
- Bachelor's degree
- Contracts
- Health savings account
- Paid holidays
Senior Manager – Premium Accounting Operations
CRC Group —Charlotte, NC
- Full-time
- English
- Office
- Finance
- AD&D insurance
- Paid holidays
Senior Operations Project Manager
Jabil Circuit —Salisbury, NC
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
- Commuter assistance
- Health savings account
Senior Manager, Tax Operations
IntApp —Charlotte, NC
- Email
- CPA
- Office
- Finance
- Paid time off
Senior Manager, BESS Operations
TN for Samuel Knight International —United States
- $160,000 - $190,000 a year
- Full-time
- Continuous improvement
- Travel
- Senior level
- Dental insurance
- 401(k)
Quick Apply
14d

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Sr Manager, Airport Customer Operations

American Airlines -
Charlotte, NC

Apply Now

Job Details

6 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

Managerial strategic planning
Employee relationship building
Change management
Data-driven problem-solving
Process improvement planning
Workforce management
Managing business operations budgets
Staffing management
Organizational budget management

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
Responsible for planning, leading and coordinating all phases of Customer Operations at the Airport in collaboration with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA’s local business partners. Directly responsible for executing through the team local and corporate initiatives.

What you'll do

Leads and develops a team of operational leaders including but not limited to daily oversight, counseling, performance reviews and training
Plans, leads and coordinates all phases of Customer Operations at Airport
Collaborates with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA's local business partners
Engages with frontline employees as an advocate of our team members and forward looking initiatives, and creating inclusive opportunities to bring teams and people together
Evaluates, recommends and implements new processes to improve performance impacting industry critical KPI's; Increase efficiency of relevant processes and resource utilization to maximize performance improvements
Analyzes data from multiple sources and identifies needs and opportunities for improvements to mitigate failures
Responsible for oversight and leading program development regarding technology and tools associated with baggage process
Operational responsibilities include but not limited to departure dependability, baggage handling performance, customer experience, budget and adhoc analysis
Interfaces and collaborates with frontline employees, Customer Care, Aircraft Maintenance, Regional Operations, Facilities, Tower Operations, Premium Service, Flight, Flight Service, Sales, etc
Develops and directs service programs to ensure optimum product delivery in customer service quality and departure dependability
Optimizes manpower, equipment, facilities and funds for Customer Operations
Demonstrates and cultivates collaborative relationships across all work groups and teams
Establishes workable set of quality controls, regulatory agencies, other stations and staff groups
Monitors and develops performance metrics to enhance sustainable delivery of customer operations goals

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree or equivalent work experience/training
Thorough understanding of the budget process, headcount and staffing
Demonstrated proficiency in identifying areas for improvement in a large-scale operation, and ability to advocate and manage change
Prior experience in the application of budgetary knowledge to drive business results operational background in a leadership role

Preferred Qualifications- Education & Prior Job Experience

Experience managing front line leaders

Skills, Licenses & Certifications

Ability to lead and serve a large and complex organization through management leaders, individual contributors and front line team
Ability to think strategically, weighing long-term implications and solutions
Ability to problem solve, build and facilitate relationships at all levels of the organization, both internally and externally
Strong analytical skills, labor relations experience including working knowledge of agents and collective bargaining agreements; experience implementing procedures and ensuring consistent service delivery
Action oriented, results-driven leader with a natural aptitude for engaging employees across multiple workgroups
Flexibility and creativity to adjust to dynamic situations while effectively modeling executive leadership attributes
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

senior operations manager jobs in davidson, nc

Sr Manager, Airport Customer Operations

Senior Drone Operations Manager

Senior Manager, Client Accounting Operations

Sr. Operations Manager

Supply Chain and Operations Consulting – Senior Manager – Manhattan WMS

Payer Back Office Strategy / Technology / Operations Consultant, Senior Manager

Life, Annuity & Group Benefits Operations Consultant - Sr. Manager

Senior Manager of People Operations

Senior Manager, Centralized Tax Operations

Senior Manager, Sales Operations

Senior Operations Supervisor - Transportation (Supply Chain/Logistics)

Sr Stadium & Venue Operations Manager

Senior Manager – Premium Accounting Operations

Senior Operations Project Manager

Senior Manager, Tax Operations

Senior Manager, BESS Operations