Top 23 Client success manager Jobs in Davidson Nc

Enterprise Customer Success Manager
Donorbox —Charlotte, NC
- $70,000 - $90,000 a year
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Wellness program
- Paid holidays
Quick Apply
Growth Customer Success Manager
Yoodli AI Roleplays —Charlotte, NC
- $125,000 - $150,000 a year
- Remote
- Mid-level
- 4 years
- Communication skills
- Health insurance
- Dental insurance
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Customer Success Manager
Quantifind —Charlotte, NC
- $100,000 - $145,000 a year
- Full-time
- 5 years
- Office
- Master's degree
- Paid time off
- 401(k) matching
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10d
Client Success Manager
Alisher Consulting —Charlotte, NC
- Mid-level
- Flexible schedule
Senior Customer Success Manager
Karbon —Charlotte, NC
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
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Enterprise Customer Success Manager
ScreenCloud —Charlotte, NC
- Hybrid work
- Heavy lifting
- Research
- Office
- Disability insurance
- Health insurance
Client Success Manager
Pet Screening —Mooresville, NC
- Full-time
- Hybrid work
- Office
- Travel
- Computer skills
- Health savings account
- Paid holidays
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Customer Success Manager
Meltwater Group —Charlotte, NC
- $48,000 - $63,000 a year
- Hybrid work
- English
- Mid-level
- Office
- Commuter assistance
- Health insurance
9d
Customer Success Manager
BRADY WORLDWIDE INC —Charlotte, NC
- Full-time
- Analysis skills
- Bachelor's degree
- US work authorization
- Paid parental leave
- Paid holidays
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Client Success Manager
Apex Business Consulting LLC —Charlotte, NC
- $60,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Accounting
- Paid holidays
- Health insurance
Quick Apply
Strategic Client Success Manager, Legal
IntApp —Charlotte, NC
- Email
- 8 years
- Analysis skills
- Travel
- Paid time off
8d
Customer Success Manager II (Timberscan)
AvidXchange, Inc. —Charlotte, NC
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
- Free parking
- Disability insurance
Quick Apply
CLIENT SUCCESS DIRECTOR- REMOTE
SSC —Charlotte, NC
- $110,000 - $130,000 a year
- Full-time
- Remote
- Background check
- Up to 50% travel
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Success Manager
KEV Group —Charlotte, NC
- Office
- Children
- Accounting
- Paid time off
- 401(k) matching
Quick Apply
Client Success Manager
Passport Labs, Inc. —Charlotte, NC
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Director of Customer Success
AvidXchange, Inc. —Charlotte, NC
- Full-time
- Hybrid work
- 5 years
- Presentation skills
- Bachelor's degree
- Free parking
- Disability insurance
Quick Apply
5d

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Enterprise Customer Success Manager

Donorbox
Charlotte, NC

Quick Apply

Job Details

$70,000 - $90,000 a year

Benefits

Wellness program
Stock options
Paid holidays
Health insurance
Dental insurance
Vision insurance

Qualifications

Spreadsheets
B2B business model
Fundraising
Sales management systems proficiency
Experience with SaaS (as product category for technical sales engineers)
CRM system proficiency
SaaS
Non-profit experience
Data analysis software

Full Job Description

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $4 billion in donations.

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.

Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.

The Role

As an Enterprise Customer Success Manager (eCSM) you will be pivotal in managing and nurturing relationships with our strategic accounts, specifically our Tier 1 clients. You will collaborate closely with our Sales, Customer Org, and Product/Engineering teams to ensure that our clients achieve their desired outcomes with our product, while also identifying opportunities for expansion and driving renewals. This is a highly impactful role, focused on customer retention, satisfaction, and overall success with our platform.

Responsibilities

Manage and retain our Tier 1 & strategic accounts and build long-term relationships to ensure client satisfaction.
Develop strong relationships with top clients, understanding their mission, market position, and fundraising goals.
Advocate for and optimize our product to increase client revenue and utilization.
Provide insights and best practices on implementation, UX, and marketing to clients.
Develop systems to manage a large number of accounts proactively and efficiently.
Use sound business judgment to prioritize accounts and efficiently allocate resources.
Use data analysis to develop and implement strategies to optimize revenue.
Make educated recommendations to help clients fundraise more effectively.
Provide support via email, phone, and video conference to resolve client issues and answer questions.
Work closely with team members to resolve issues and ensure the highest quality of service.
Communicate effectively with managers/executives to build processes and workflows for efficiency.
Record and track all customer interactions in HubSpot.

Required Skills and Qualifications:

3+ years of experience serving as a nonprofit fundraiser. You need to understand how nonprofits function and the critical role they play in society.
5+ years of experience in B2B SaaS business model as a Customer Success Manager. Capable of making expert recommendations of our product to support the technical aspects of fundraising.
Proven experience in account management, sales, customer success, or support roles.
Comfortable with data analysis, spreadsheets, and CRMs (ClientSuccess, HubSpot, Salesforce, etc.). Ability to learn and use various systems to understand client needs before engagement.
Excellent written and verbal communication skills. Comfortable with initiating conversations, accepting rejection, and continuous follow-up.
Ability to work independently with strong organizational skills and attention to detail.
Must be compassionate towards nonprofits, understanding their challenges, and showing empathy in interactions.

Qualifications & Experience

Competency in a CRM (ClientSuccess/Hubspot preferable) required.
Bachelor's degree in related field.
Experience in developing strategic account plans for risk mitigation and client retention.
Direct experience working with nonprofit organizations in a professional capacity.
Speaks/Writes English (required) & French (preferred)

Details

Fully remote based in the United States
Salary: 70-90k + 3-6% commission

Benefits & Perks

Fully remote work from the comfort of your home
), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life
401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
Reimbursement package for home office expenses and professional development, up to $1.5k
Eligibility for employee equity plan (stock options)
Wellness program with fitness and mindfulness classes
Love your work and our mission of serving nonprofits!

The Application Process

We have 6 stages:

Apply here and fill out our questions to tell us about you!

Prescreen Call with the Talent Team

Interview with Hiring Manager

Assignment

Panel/Final Interview

Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

This employer participates in E-Verify to confirm the employment eligibility of all newly hired U.S. employees. To learn more about E-Verify, please visit www.e-verify.gov.

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Refine Your Search

client success manager jobs in davidson nc

Enterprise Customer Success Manager

Growth Customer Success Manager

Customer Success Manager

Client Success Manager

Senior Customer Success Manager

Enterprise Customer Success Manager

Client Success Manager

Customer Success Manager

Customer Success Manager

Client Success Manager

Strategic Client Success Manager, Legal

Customer Success Manager II (Timberscan)

CLIENT SUCCESS DIRECTOR- REMOTE

Customer Success Manager

Client Success Manager

Director of Customer Success

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About Donorbox

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