Top 59 guest service agent Jobs in davidson nc

Hotel Front Desk Associate
Residence Inn Lake Norman —Huntersville, NC
- $15 - $16 an hour
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
Front Desk Agent
SpringHill Suites By Marriott Charlotte-Huntersville —Huntersville, NC
- $15 - $16 an hour
- Full-time
- Computer literacy
- Basic math
- Hotel
- Employee discount
Quick Apply
3d
Retail Concierge Professional (Part-Time)
The Transporter Charlotte —Charlotte, NC
- $20 - $40 an hour
- Part-time
- No experience needed
- Ability to lift 50 pounds
- In-person
- Paid training
- Flexible schedule
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Front Desk and Sales Associate
Massage Envy of Mooresville —Mooresville, NC
- $13 - $14 an hour
- Part-time
- Sales
- Customer service
- Basic math
- Wellness program
- Health insurance
Quick Apply
Guest Service & Sales Agent
Great Wolf Lodge —Concord, NC
- $14.50 an hour
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
2d
Front Desk Agent
Hyatt Place Charlotte Downtown —Charlotte, NC
- $16 - $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Health insurance
- Paid time off
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Hotel Front Desk Associate
SpringHill Suites Concord —Concord, NC
- $16 - $17 an hour
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- English
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6h
Sales Associate
Massage Envy —Huntersville, NC
- $12 - $14 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- Clinic
- Wellness program
- Disability insurance
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Guest Service Agent
Daly Seven Inc —Huntersville, NC
- Part-time
- Hotel
- Entry level
Guest Services Agent
Naman Hotels —Concord, NC
- Part-time
- Hotel
- Computer skills
- Entry level
- Health insurance
- Dental insurance
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Hotel Guest Service Agent
Hilton Charlotte University Place —Charlotte, NC
- $17 an hour
- Weekends as needed
- Hotel
- Leadership
- Communication skills
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Night Auditor - Front Desk
Daly Seven Inc —Huntersville, NC
- Part-time
- Hotel
- Front desk
- Entry level
Front Desk Agent - Brand New Moxy Charlotte
Lexima —Charlotte, NC
- $16.00 - $18.50 an hour
- Weekends as needed
- Serving
- Bar
- Hotel
- Flexible schedule
Front Desk Manager - Brand New Moxy Charlotte
Lexima —Charlotte, NC
- $45,000 - $50,000 a year
- Weekends as needed
- Bar
- Mid-level
- Hotel
- Flexible schedule
Hotel Front Desk Associate
SpringHill Suites Charlotte City Center —Charlotte, NC
- $16 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
3d
Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites
J&P Hospitality Management, LLC —Charlotte, NC
- $13 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
4h
Front Desk Agent-Courtyard by Marriott
Lexima —Charlotte, NC
- $15.00 - $17.50 an hour
- Weekends as needed
- Inventory management
- English
- Ability to climb stairs
Front Desk Agent- Part Time
Holiday Inn Gastonia —Gastonia, NC
- $14.00 - $15.25 an hour
- Part-time
- Hotel
- US work authorization
- Organizational skills
- Employee discount
Quick Apply
Guest Service Representative
Hilton Garden Inn Statesville —Statesville, NC
- Full-time
- Hotel
- Communication skills
- Entry level
Quick Apply
Front Desk Agent
White Lodging Services Corporation —Charlotte, NC
- Weekends as needed
- Hotel
- Accounting
- Ability to stand for extended periods
- Paid parental leave
- Disability insurance
Quick Apply

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guest service agent jobs near davidson nc

Hotel Front Desk Associate

Residence Inn Lake Norman
Huntersville, NC

Quick Apply

Job Details

Part-time
$15 - $16 an hour

Qualifications

English
Receptionist experience within hospitality industry

Full Job Description

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The Residence Inn by Marriott hotel, located in Huntersville/Lake Norman, is hiring for a part-time Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. The person hired for this position will need flexibility to work all shifts; weekday and weekend availability is required.

Position Summary:

As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations.

RESPONSIBILITIES

Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator
Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
Respond to guest inquiries and requests promptly, and in a friendly and efficient manner.
Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary.
Complete designated start and end-of-shift tasks and reports
Inform customers about payment methods and verify their credit card data

SKILLS

1 year experience working as a hotel front desk agent required
Competent computer skills including knowledge of Microsoft Word and Excel
Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus.
Organization skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem-solving skills
Ability to work weekends is required

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

DISCLAIMER

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

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Refine Your Search

guest service agent jobs in davidson nc

Hotel Front Desk Associate

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Retail Concierge Professional (Part-Time)

Front Desk and Sales Associate

Guest Service & Sales Agent

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Hotel Front Desk Associate

Sales Associate

Guest Service Agent

Guest Services Agent

Hotel Guest Service Agent

Night Auditor - Front Desk

Front Desk Agent - Brand New Moxy Charlotte

Front Desk Manager - Brand New Moxy Charlotte

Hotel Front Desk Associate

Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites

Front Desk Agent-Courtyard by Marriott

Front Desk Agent- Part Time

Guest Service Representative

Front Desk Agent

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