Top 2347 Member services representative Jobs in Davie, Fl

Customer Care Agent II - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
12d
Front Office Representative
Lumina Studio —Hollywood, FL
- $3,878.82 - $4,671.26 a month
- Full-time
- Office
- High school diploma or GED
- In-person
Quick Apply
Member Services Representative
Planet Fitness —Davie, FL
- $14 - $16 an hour
- Computer literacy
- Cash register
- Computer skills
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Ava Stewart - State Farm Agent —Miramar, FL
- $55,000 - $100,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Remote Customer Service/Sales Representative
Agent Alliance —Hollywood, FL
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
Quick Apply
9d
Customer Care Representative - Customer Care
Seminole Hard Rock Support Services —Hollywood, FL
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Tuition reimbursement
Quick Apply
4d
Patient Registration Representative
University of Miami —Plantation, FL
- Full-time
- Computer literacy
- High school diploma or GED
- Math
- Health insurance
- Dental insurance
Patient Engagement Representative
Pediatric Associates —Plantation, FL
- Full-time
- Mid-level
- Office
- High school diploma or GED
Patient Access - Phone Scheduling Representative - Bil/Span
Florida ENT Associates —Pembroke Pines, FL
- Full-time
- 1 year
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
4d
Customer Care Agent - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Tuition reimbursement
Quick Apply
12d
Patient Access - Phone Scheduling Representative
Elevate ENT Partners —Miami Lakes, FL
- Part-time
- Remote
- 1 year
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
22h
Pre-K Aide
Renaissance Charter School at Pines —Pembroke Pines, FL
- Overtime
- Background check
- Classroom
- Microsoft Outlook
11d
Front Desk Receptionist
Florida ENT Associates —Hollywood, FL
- Full-time
- 1 year
- Entry level
- Opportunities for advancement
Quick Apply
9d
Patient Services Representative
IVF Florida —Hollywood, FL
- Urgently hiring
- Spanish
- Computer literacy
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Financial Services Representative - State Farm Agent Team Member
Yamelys Santana - State Farm Agent —Hallandale Beach, FL
- $70,000 - $90,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
TECHNICIAN, CUSTOMER SUCCESS TEAM
BIOMEDICAL RESEARCH ALLIANCE OF NEW YORK LLC —Fort Lauderdale, FL
- $22 - $25 an hour
- 8 hour shift
- Remote
- Office
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Customer Solutions Coordinator
Life Fitness / Hammer Strength —Fort Lauderdale, FL
- $48,700 - $67,800 a year
- Overtime
- Remote
- Travel
- Military encouraged
- Communication skills
- Commuter assistance
- Health savings account
Quick Apply
Account Representative - State Farm Agent Team Member
John Ballard - State Farm Agency Intern —Davie, FL
- $40,000 - $80,000 a year
- Full-time
- Communication skills
- Entry level
- Paid time off
Quick Apply
Retail Customer Service Associate
FedEx Office —Pembroke Pines, FL
- Part-time
- Maintenance
- High school diploma or GED
- Project management
4d
Service Coordinator
Summit Fire & Security —Fort Lauderdale, FL
- $25 - $30 an hour
- Full-time
- Background check
- Clean driving record
- English
- Paid holidays
- Disability insurance

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Customer Care Agent II - Customer Care

180 Seminole Hard Rock Support Services
Hollywood, FL

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Computer operation
Phone communication
Writing skills
Social media platforms
Typing

Full Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Specialist position represents an advancement beyond the Customer Care Representative role with more specialized, complex reservations work and fewer repetitive inbound phone calls. The Specialists will handle group reservations and setup as well as complex VIP reservations. They will answer calls as well, but to a lesser degree than Customer Care Representatives, given the load of complex reservations work for which they’re responsible (often not generated by a phone call).Specialists will research and investigate guest concerns heard through various channels including calls, emails, GEM surveys, Mystery Shoppers, Social Media outlets, etc.

Essential Job Functions:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.
Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.
Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment
Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return
Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest
Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management
Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.
Creating and maintaining group master accounts
Inputting group rooming lists as needed
Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts
Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing
Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met
Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members
Escalating difficult and complex situations as they arise
Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated
Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings
Works diligently to support the “Five Fs” culture and team philosophy throughout the property.
Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

Qualifications

One year or more of directly related experience in an inbound contact center
Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.
Knowledge of Social Media and the role they play.
Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus
Strong verbal communication and interpersonal skills
Experience handling guest calls in a sales-oriented inbound environment
Experience handling reservations in the casino / hospitality industry is considered a plus
Ability to work independently and under direct supervision, while maintaining a high level of productivity
Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor
Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.
Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite
Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

For a listing of all opportunities, please go to www.gotoworkhappy.com.

Quick Apply

Refine Your Search

member services representative jobs in davie, fl

Customer Care Agent II - Customer Care

Front Office Representative

Member Services Representative

Customer Relations Representative - State Farm Agent Team Member

Remote Customer Service/Sales Representative

Customer Care Representative - Customer Care

Patient Registration Representative

Patient Engagement Representative

Patient Access - Phone Scheduling Representative - Bil/Span

Customer Care Agent - Customer Care

Patient Access - Phone Scheduling Representative

Pre-K Aide

Front Desk Receptionist

Patient Services Representative

Financial Services Representative - State Farm Agent Team Member

TECHNICIAN, CUSTOMER SUCCESS TEAM

Customer Solutions Coordinator

Account Representative - State Farm Agent Team Member

Retail Customer Service Associate

Service Coordinator

I want to receive the latest job alert for member services representative in davie, fl

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