DEPARTMENT: Administration REPORTS TO: Store Operations Manager
Wage Scale: Operations
Pay Class: E
Wage Range: $72,800 - $89,440 annual salary
JOB SUMMARY: The Assistant Store Operations Manager is an exempt, salaried position that supports the Store Operations Manager in ensuring the store operates effectively and efficiently. Leading through the Department Managers, the Assistant Store Operations Manager facilitates day-to-day operations, ensures performance standards are met, provides leadership and operational support across all departments to ensure positive customer experience and smooth operations. The Assistant Store Operations Manager models best practices and leads by positive, professional, and cooperative example. This role requires flexibility to work early morning, holidays, and weekends. Securing the building after close of business can be expected on a weekly basis.
ESSENTIAL DUTIES AND RESPONSIBLITIES
- Department Operations and Customer Experience
- Ensure the store operates efficiently and performance standards are consistently achieved
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Maintain and enforce current operating standards across all departments, ensuring proper execution of opening and closing procedures.
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Maintain adequate floor coverage by addressing daily attendance issues, prioritizing workflow, and reallocating labor or reassigning tasks as needed to meet overall store needs.
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Provide on-the-floor support, including maintaining working knowledge of register operations and procedures
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Respond to and report customer suggestions or complaints to the appropriate departments while maintaining a calm and friendly demeanor in all customer interactions and situations.
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Observe overall store performance and report discrepancies or concerns to the Store Operations Manager
- Ensure all staff provide a welcoming environment for all people of all diverse backgrounds and in accordance with the Co-op’s customer service standards.
- Financial Performance
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Delegate execution to Department Managers to achieve overall sales and operational targets
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Assist and monitor departments in executing financial plans for sales, margin, and labor, reviewing financial reports to ensure department managers meet their obligations in a timely manner.
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Lead inventory processes and preparation to ensure accuracy and efficiency
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Assist department managers in maintaining adequate and timely product supply aligned with customer demand and shopping trends.
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Understand and hold Department Managers accountable to their department’s respective budget
- Facilities, Security and Food Safety
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Oversee and monitor food safety standards to ensure compliance with OSHA, Cal OSHA, California Department of Health, and all applicable local, state, and federal regulations
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Ensure customers receive safe, high-quality products that meet regulatory guidelines
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Ensure direct reports are safeguarding the Co-op’s assets through effective management of security, safety, cash-handling, and loss prevention programs, and by responding promptly to concerns and incidents.
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Act as the point of contact for building and facility concerns and maintenance in the Store Operations Manager’s absence, delegating responsibilities and expectations to appropriate managers as needed.
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Respond to facility and security concerns promptly and as needed.
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Employee Management and Development
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Mentor and hold Department Managers accountable for monthly, quarterly and yearly goals
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Supervise, coach, and support employees to ensure high performance and accountability
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Provide ongoing training and development to strengthen skills and product knowledge while delivering regular feedback, conducting performance evaluations in collaboration with department managers, and addressing performance concerns promptly
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Foster a positive, respectful, and cooperative team environment by leading through example and modeling professionalism and adherence to the Co-op standards.
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Assist in hiring, interviewing, onboarding, and training new staff members
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Support succession planning and identify opportunities for employee growth and advancement
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Ensure clear communication of expectations, policies, and operational updates
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Other Duties
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Maintain familiarity with all core responsibilities for retail employees of The Davis Food Co-op.
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Champion the cooperative values and principles in their daily work.
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Maintain positive vendor relationships
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Perform other duties and work in other departments as needed and/or assigned.
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Must be available to work hours based on the needs of the business and the department.
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Demonstrate expertise in all core retail duties while consistently promoting and upholding the Co-op’s values and principles.
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Compile or contribute to reports as requested and perform other duties across departments as needed or assigned.
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Abide by all DFC policy and procedures as specified in the DFC Employee Handbook.
ESSENTIAL QUALIFICATIONS
Required Essential Skills and Experience
- Education and Experience
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4+ years of experience in management or supervision of a high-volume department or store.
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5+ years of experience in retail or customer service experience.
- Previous experience creating and developing effective procedural standards.
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High School diploma, GED or equivalent certificate.
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Experience creating and managing schedules to labor targets
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Experience holding operation expenses P&L responsibility for a store, department or division.
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Experience managing employee performance in a high-volume retail setting.
- Language Ability
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Demonstrated superior oral and written communication ability and able to communicate with people of diverse backgrounds.
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Comprehend complex instructions, correspondence and memos.
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Effectively present information in one-to-one and small group situations to customers and other employees.
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Math Ability
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Understand equations, reports and financial terms used in DFC’s grocery retail management systems.
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Apply basic algebraic concepts to read and forecast department budget.
- Reasoning Ability
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Apply common sense understanding to carry out detailed written or oral instructions.
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Deal with problems involving a few concrete variables in standardized situations.
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Prioritize multiple demands.
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Computer Skills
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Use Microsoft Word, Excel, Email, Google Workspace, point of sale, website and time clock software proficiently.
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Ability to promptly and appropriately respond to emails and maintain a schedule to meet outcomes and commitments.
- Other
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Attention to detail and ability to follow written and verbal instructions.
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Proven ability to set and achieve department and organizational goals.
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Desire to determine, foster and develop the best qualities and contributions of department personnel.
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Ability to travel via various forms of transportation. Travel may include overnight stays for extended periods of time.
DESIRED SKILLS AND EXPERIENCE
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Interest in learning about or experience working within natural food retailers and/or cooperatives.
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Bilingual or multi-language skills.
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Experience with Catapult Point-of-Sale systems.
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Experience managing restaurants or high-volume food production businesses.
ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
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Problem Solving
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Identify and resolve problems in a timely manner.
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Customer Service
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Manage difficult or emotional customer situations.
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Communicate respectfully at all times.
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Respond promptly to customer needs.
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Respond to requests for service and assistance.
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Managing People
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Make self-available to staff.
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Delegate and direct duties and assignments tactfully and effectively.
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Develop staff’s skills and encourage growth.
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Manage diverse groups of people.
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Train and coach employees.
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Continually work to improve supervisory skills.
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Adaptability
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Adapt to changes in the work environment.
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Manage competing demands.
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Deal with frequent change, delays, and unexpected events.
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Attendance and Punctuality
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Consistently report to work and arrive on time.
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Ensure work responsibilities are covered when absent.
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Arrive at meetings and appointments on time.
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Flexibility to work early in the morning, evenings, nights and weekends
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Able to adjust schedule to meet the needs of the business or to support events
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Dependability
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Respond to management’s direction.
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Commit to meeting department goals and expectations.
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Complete tasks on time.
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Quality
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Demonstrate accuracy and thoroughness.
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Look for ways to improve and promote quality.
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Apply feedback to improve performance.
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Monitor own work to ensure quality.
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Quantity
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Work quickly and accurately with a sense of urgency.
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Meet productivity standards.
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Strive to increase productivity.
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Safety and Security
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Use equipment and materials properly.
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Protect the safety of self, co-workers, and Co-op customers at all times.
- Address any potentially harmful equipment or situations to Maintenance or the Store Operations Manager consistent with Co-op policy without delay.
- Report safety-related accidents and incidents immediately to Human Resources.
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Follow all safety policies and procedures.
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Operate equipment properly and in a safe manner that will not lead to injury of self or others.
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Follow all safe food handling guidelines as required by local, state, and federal laws.
ESSENTIAL PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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Frequent Physical Demands
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Sit and review information on a computer screen or on paper for long periods of time (up to 8 hours a day with lunch and breaks).
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Stand for extended period of time.
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Use hands to grasp, handle, or feel.
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Reach with hands and arms.
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Walk, climb, or balance and stoop.
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Lift and move up to 25 pounds.
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Ability to receive and understand information
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Occasional Physical Demands
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Lift and move up to 70 pounds.
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Specific Vision Ability
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Close vision, distance vision, peripheral vision, and depth perception.
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Must be able to work mornings, afternoons, evenings, nights and weekends as needed.
Work Environment
The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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Frequent exposure
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Wet or humid conditions (non-weather)
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Fumes or airborne particles ranging from natural to chemical
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Outdoor weather conditions
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Extreme cold (non-weather)
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Standing on cement floors
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Occasional exposure
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Handling animal products (beef, poultry, pork, eggs, milk, etc), corn, nuts, soy, alcohol and other food items
- The noise level in the environment ranges from moderate to loud.
